Serge DeNimes Reviews 1,846

It was a good experience but still waiting for my return money to be processed

It Was A Very Enjoyable Experience The Website Was Easy To Navigate Ordering Was A Joy Showing Other Websites How It Should Be Done Well Done Serge DeNimes

Fast delivery, easy to search website & gorgeous product. I do wish the ring came in a small box for a more luxury feeling but happy otherwise!

Absolutely love my purchases

I have ordered a number of items over recent years and I am always impressed with the quality of the product and the service. Communication and delivery are also top notch.

Sent the item back as it didn’t look like the picture the gem stone looked a good size on the website but when received it was actually microscopic and couldn’t even find it or think it had a stone in it

Great selection of stylish mens jewelry. I especially like the rings, already having several now. I like the silver rings and they are hallmarked

This was my second purchase and just as good service as the first time and really pleased with item.

Very Good, no complaints, amazing product with great price

I returned a necklace that I have proof of delivery on 27th November and as yet have not received a refund, any acknowledgement of the return and no reply to five emails that I have sent. The customer service is non-existent, I would avoid this company!

I'm still waiting for all the item's purchased...

I have still not received my package that was apparently ‘delivered’ on the 25th November.

Proudlock helped me source a retailer. I ended up purchasing online. My daughter was blown away with her necklace. Thank u so much x

Bought a jasper ring - nothing like the picture. I know stones are natural and will change from ring to ring but this is nowhere near to what I expected. Has put me off buying from Serge DeNimes.

Fantastic items

Didn’t deliver my item, Royal Mail still says expecting it 2 weeks later. Didn’t refund or offer to resend an item that probably costs them a few quid to make. Having to go through PayPal to get a refund. Not worth the time, but from somewhere decent.

It would be a 5 star review as the last 3 orders I’ve had with them have arrived on time and the quality of the jewellery is excellent.

However, with the most recent order a package arrived lacking 50% of the order - the more expensive necklace.

I’ve emailed them with pictures as they request and still nothing after 2 days. Not even an acknowledgment of my email.

Really disappointed in the customer service with a company that has been great for me in the past.

Order for ring was placed but never received, no email to say dispatched etc and no response or refund

Ordered 4 items 12 days ago, and then a further 3 items three days later, the three items came within a few days. I’m still waiting for the original order. I have emailed three times, there seems to be an automated response (to the later order) even though I put in the original order number. Have tried the email address given with no response.

The package didn’t come. I had to send two emails before support paid attention to me. 🤷‍♂️