Sergio Davis Uk Reviews 81

TrustScore 3.5 out of 5

3.5

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Rated 2 out of 5 stars

Purchased magnetic bracelet. Advertisement is amazing, very convincing.Even gives discount for mutiple buy so you thought you are saving a lot. When I received the item it is very poor quality. As lig... See more

Rated 1 out of 5 stars

Ordered the oh so popular drill. Tracked it all the way up until the day it was supposed to be delivered then POOF!!! NOTHING! No product and the tracking number does not exist anymore and no response... See more

Rated 4 out of 5 stars

I purchased a mini electric drill first time used it broke . Contacted customer service told to return to an address in France returned in May 2022 having heard nothing contacted them again with my or... See more

Rated 5 out of 5 stars

Purchased bouncing ball game. Quite pricey but anything to avoid the big A coy. Gonna say, was abit concerned as I couldn't find any reviews anywhere other than Facebook. Also, this coy uses a hard se... See more

Company replied

Company details

  1. Toy shop

Written by the company

We are selling toys for family and children, for Christmas and parties. We love to know that our customers gets fun with our items.


Contact info

3.5

Average

TrustScore 3.5 out of 5

81 reviews

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Rated 2 out of 5 stars

Ordered 2 gold pairs and one silver

Ordered 2 gold pairs and one silver . The silver pair came with a very crushed box. The Silver earring was badly damaged.
Have tried to send a photograph of the damage but was unable to do so.

7 March 2022
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Reply from Sergio Davis Uk

Please try again and we will refund you if needed

Rated 1 out of 5 stars

I still haven’t received my order and…

I still haven’t received my order and it was purchased over 2 weeks ago.I have received my order very disappointed with the items not boxed no instructions 8 cars in a bubble bag not very impressive.

2 March 2022
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Reply from Sergio Davis Uk

Please contact our support team, they must have answered you

Rated 3 out of 5 stars

I have now received my earings and to be fair they did always answer my emails and apologised for the wait ,also the earings were worth waiting for

I am still waiting for them I have emailed and been assured they are on their way but the tracking number I have doesn't work .I have emailed again and waiting for reply ,I am not really satisfied at all and its a shame because they are really nice earings,and I have seen some others I like but I am ambitious reluctant to order them now.

11 January 2022
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Reply from Sergio Davis Uk

Hello Lauree, we are sorry for the delay your order may arrive in about 3 days now. Our support team always answer, I've just asked them to contact you today to fix the situation as soon as possible.

Rated 1 out of 5 stars

When I received my parcel the…

When I received my parcel the wrapper/bag it was in was damaged as was the box the game was in and on inspecting the game, the game was damaged/broken. Not happy at all........ Was going to be a gift for my grandson but felt I couldn’t give it to him broken plus it arrived to late for a Christmas present!!!!

9 January 2022
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Reply from Sergio Davis Uk

You can just write to our support team and they will resent you the game, we are sorry for the inconvenience.

Rated 5 out of 5 stars

Bouncing ball large board game

I absolutely love it! Easy to order and delivery was really quick. Have had a few practice throws ready to beat the grandkids! An email from the company to make sure all was well after delivery ( all was well) thank you.
Really recommend this game plenty of fun just waiting to be had.

18 December 2021
Unprompted review
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Reply from Sergio Davis Uk

Thank you Loraine

Rated 3 out of 5 stars

No response to queries and complaints.

Have now got my goods and am delighted with them. Have also had a reply to my review. It is a shame it took a bad review to get a response. However I accept they have a new team and accept the apology offered. The products still great, looks like a blip in customer servicevdue to changes in team. When i wrote a thank you email for a previous order, it was responded to right away thanking me and asking me to write a review on Trust Pilot which I did.

On my next order No 22883 from 4th December which is still not delivered I have sent 2 emails over the past 2 days and had no response. Not even had a despatch email either. Not good enough.

17 December 2021
Unprompted review
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Reply from Sergio Davis Uk

Our support team has just changed and you should now have received answers about your order. You know you will be delivered . Really sorry for the delay.

Rated 1 out of 5 stars

I ordered the connect game

I ordered the connect game . It came in a damaged , damp smelly box . I sent photos and explained I did not want to keep the packaging in the house so put it in the outside bin . I wash the game in warm soapy water and it was okay but could obviously not give it as a Christmas gift . I felt I was entitled to a 50% discount and was offered £2.0O , then £5.00 with a nippy reply asking how I managed to purchase the goods for £20.0O when it should have been £23.00 clearly it was their discount code and a rant about them not making profit if the refunded £10 . Also told to post it back and pay for it . Never again . I would be very wary using this site .

11 December 2021
Unprompted review
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Reply from Sergio Davis Uk

Sorry about that situation, we will try to be better next time.

Rated 5 out of 5 stars

I bought a game from Sergio Davis,when…

I bought a game from Sergio Davis,when it arrived it was broken,obviously happened in transit,so I got in touch with them to tell them what had happened,they were brilliant no hesitation in replacing the game in fact they were so apologetic they sent me 2 games as an apology..1st class company we’ll done 👏👏👏👏

9 December 2021
Unprompted review
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Reply from Sergio Davis Uk

Thank you again for your patience, and for your wonderful review :)

Rated 4 out of 5 stars

Family Xmas Game

I have bought this for our Xmas family game. I'm sure it will be fun 😍... Good delivery and good value for the money.

8 December 2021
Unprompted review
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Reply from Sergio Davis Uk

Thank you Pat

Rated 5 out of 5 stars

Have bought a few items from this firm…

Have bought a few items from this firm they are very prompt with their deliveries and provide good tracking of your items even though it is the Christmas rush would highly recommend them to anybody well done guys

8 December 2021
Unprompted review
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Reply from Sergio Davis Uk

Thank you very much Terence

Rated 5 out of 5 stars

Prior to delivery I emailed a query…

Prior to delivery I emailed a query which was answered straight away. I found the staff very helpful and the products great quality. Would definitely buy again

7 December 2021
Unprompted review
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Reply from Sergio Davis Uk

Thank you Emma, I really appreciate.

Rated 1 out of 5 stars

Have ordered two of the connect 4 games…

Have ordered two of the connect 4 games and can’t contact you but concerned as only one has arrived?

7 December 2021
Unprompted review
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Reply from Sergio Davis Uk

Hello Lisa, we sent 2 games, and you received them in the same package. I have the exact weight of your package and I can confirm we sent 2 games. And you can contact us from our website contact's form, we answer to everybody.

Rated 5 out of 5 stars

Bought this game bounce connect 4 for…

Bought this game bounce connect 4 for the grandchildren and for us adults to play Christmas day, we've played it quite a few times already and we love it.

5 December 2021
Unprompted review
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Reply from Sergio Davis Uk

Thank you Lorna for your comment 😍

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