Sergio Tacchini Reviews 188

Have ordered twice from them and all was good. Grew up wearing Tacchini and was always a big fan. My 3rd and definitely final order, items were damaged, site would not let me start return, said order number not found. Tried reaching out email, 1 response asking for pics of damaged items, did so and have not heard from them since. Customer service number is no longer in service! Have sent quite a few emails for over a week now and still waiting. If you are a fan of ST I get it as it brought me back to my teens. Unfortunately trying to return or exchange something is a joke! Don't buy, waiste of money and time. Sizing is way off! Gave one star because I had to in order to write review.

Received a conformation email for my order, then heard nothing for 2 weeks. Chased them up and got a generic email with a tracking number. Used it and it says order unfulfilled. Emailed agian asking why the delay. 5 more emails. No response.
Whoever is running this business has let Sergio Tachinni down. I have bought this brand in the 80s, and like the resurgence of the brand, but i will buy from other outlets from now on. Absolute joke. The owners seriously need to sack the management and re think its strategy to keep its reputation.

They only send half your order then no money back they ignore u and get away with it they are con artists and need shutting down asp

I Trieste for 3 months to reach ST after a failed delivery.

Got my money back from Visa.
ST stole the money and got away with it.

ABSALUTE THIEVING EFING
I ORDERED 4 ITEMS AND ONLY 3 COME. AFTER ABOUT 6 EMAILS THEY SAID NOT I STOCK AND SEND REFUND, STILL NO REFUND AND NOW IGNORING ME. AND THE ITEM IS STILL ON THE SITE, SO HOW COMES THRY SAID NOT I STOCK

Received my order in 4 business days. Merchandise was exactly as advertised and properly packaged. Sergio T. Clothing is well made and high quality.

I brought an item, unsure of the sizing. When the item came it didn't fit.

When it comes to returning the item, there is no information about the returns address, nothing on my online account.

I have attempted ringing their customer services line which has proved useless (automated service).

I have emailed 6 times, no response.

I have tweeted them 4 times, no response.

I have messaged them on Instagram 3 times, no response.

I have messaged the 3 times on face book no response.

I am no raising a dispute with my Credit card company to get my money back that way.

Poor service not buying direct from them again. You get a better service from a 3rd party retailer.

Twice I have ordered online from Sergio Tacchini Europe. First time all went ok. My second order is a disaster. Only got half of the order delivered. Mailed 5 times over course
of 3 weeks and no reaction. When calling, the customer service only gives voice mail (tried on different days and different times and always!! get a voicemail). Not sure whether I will ever see my order or refund.

wonderful fast service.. I got my item in only 3 days and it is perfect.

It used to be my favorite clothes brand but with my last experience buying on their online site I will never buy from this brand again
Ordered 2 items and only received 1 even tho I paid for both, already more than 1 month passed.
Costumer care gives no response after 3 emails sent with all the details. Disappointing and surprised as this is thief from a "big" brand

Only sent one item of a two item order, ignored every email have sent from every different source that they laughably call “help” basically have stolen my money! Avoid at all costs

I made an order on July 7th and I still haven’t received it a month later. I contacted the customer support a few times and haven’t got a response. Terrible service, be careful when ordering from them.

Update: after numerous emails, I finally got a full refund.

2 of 3 items arrived. customer service does not respond

Did not deliver full order. Numerous attempts to contact. Do not use this company. It’s a scam. No ability to give minus star reviews otherwise obviously what they would get.

Scammed, not a real company just a automated customer service response ordered two weeks ago and nothings been dispatched and had no responses from ST customer service.

Please do not buy from this company. Ordered an item in a couple of different sizes and attempted to return the items that didn't fit. No returns information on the website but it states that you can't return sales items? Sent five emails trying to obtain some sort of returns information and received two automated emails from them stating that they would contact me, which they never did. Now stuck with unneeded items that I'm unable to return.

This brand is so horrible, I never thought a brand like this would do this kind of thing. I ordered a short from their website and two weeks have passed and they didn't send me anything, not even an e-mail response, not even an order actualization. I have never been in this kind of situation before, and I never thought ST would do such a thing, I will never ever ever buy from this brand. They don't give a about the customers, this is such an awful situation for a brand of its size. Sergio Tacchini! Don't ever buy from this brand! They are scammers!!!!!

I've been trying to return an item for the last 2 weeks but customer service don't respond. They're a joke.

They're obviously doing it so that once the return period passes, nothing can be done.

I ordered two items from what I thought to stupidly be a legitimate site , knowing the brand is quite high end , stupidly I never though ST would scam me.. when they took payment I was informed delivery 2 - 4 business days it’s now been nearly two weeks and nothing , I emailed their help line - nothing , I emailed their customer service line got a pathetic response suggesting I go online to check delivery status - just a blank page . I will contact t my bank to see if they can assist and report ST to the office of fair trading over their rip off site - won’t use these chumps again … avoid like the plague- since writing this review and involving my bank I have received a full refund.

I've ordered 3 items, had only 1 item delievered. No contact by support. It looks like a scam, also no further contact information on the webpage, only email.