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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding, and prompt approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially regarding quick response times and effective issue resolution. However, some customers also noted frustration with the survey process, mentioning that they often spend time on screenings only to be disqualified or find surveys fill up too quickly. A few people also felt that the number of available surveys was low, and some experienced issues with surveys disappearing before completion or their accounts being locked without clear reason.

What people talk about most

User experience

Users describe positive interactions with the user experience. Many find the platform informative,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently highlight the... See more

Response time

Clients share positive opinions on response times. Many reviewers highlight prompt and quick responses to... See more

Customer service

Reviewers mention positive feedback about customer service. Customers frequently praise the support team for... See more

Website

Consumers find the website experience to be ambiguous. Many users praise the site as great, easy to use, and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the quick, professional, and... See more

Based on these reviews

Rated 5 out of 5 stars

Nice little surveys. Don’t take much time and you make a few bucks. They usually pay anywhere between 24 hours and 3 days depending on the day of the week. If you want bigger surveys, you apparently h... See more

Company replied

Rated 5 out of 5 stars

I requested advice on how to activate my Sermo-MC: received an answer after less than a day and the answer solved my problem. Just simple and how things should be handled. And this surprised me - when... See more

Company replied

Rated 5 out of 5 stars

Surveys are normally interesting and quite well done, the questions usually make sense and allow me to express my opinion. Not too repetitive or over long either. Tech support has always been quite... See more

Company replied

Rated 5 out of 5 stars

Customer agent was able to address an issue with a health care provider survey. Occasional glitches occur in the app but the staff can assist if these issues occur

Company replied


Company details

  1. Association or organisation
  2. Career guidance service
  3. Cashback provider
  4. Learning Centre
  5. Software company
  6. Web collaboration platform

About Sermo

Written by the company

The #1 Medical Community for Healthcare Professionals

Sermo is a trusted, exclusive digital community for verified doctors, APPs, and other HCPs. With over 1.5 million members worldwide, Sermo provides a secure space to:

  • Discuss Complex Patient Cases: Collaborate and seek insights from peers in your specialty and beyond.
  • Access a Wealth of Knowledge: Stay updated on the latest trends, drug reviews, and treatment protocols curated by fellow doctors.
  • Earn Extra Income Easily: Complete paid medical surveys tailored to your expertise and make a real impact while getting rewarded on-the-go.
  • Attend Virtual Events: Engage in exclusive webinars and CME to advance your practice.

With 94% of members recommending their colleagues to join, Sermo is the place where healthcare professionals thrive, connect, and grow together.

Sign up for free and start exploring at sermo.com. 💼💡


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

960 reviews

5-star
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1-star

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast

Fast, courteous customer service.

23 September 2025
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Reply from Sermo

We're glad you had a great experience with our team. Your feedback lets us know we're providing the fast, courteous service we strive for. Thanks for sharing your thoughts

Rated 3 out of 5 stars

Good surveys they are a hit lengthy and…

Good surveys they are a hit lengthy and not always appropriate per license. You lack to include valuable information by extensive elimination of lower level staff. In the real world these are the parties making these decisions.

23 September 2025
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Reply from Sermo

We're glad you find the surveys engaging, and we appreciate your insights about the content and structure. Your point about including perspectives from all levels of staff is a great one—real-world decision-making truly is a team effort. We'll keep this in mind as we continue to improve. Thanks for helping us grow!

Rated 4 out of 5 stars

After a number of emails they helped…

After a number of emails they helped resolve my issue

25 September 2025
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Reply from Sermo

It’s great to hear that your issue was resolved! While it took a few emails, we’re glad the team was able to assist and get things sorted for you. Your patience is truly appreciated!

Rated 3 out of 5 stars

Great site hard to match for paid survey

It is a great site and easy to use. However, I am disappointed on the time spent doing screenings to no avail. There should be compensation for doing some of these screenings. they are detailed and a big disappointment to complete it and be told you still don't qualify. Other than that site is good and customer support is very helpful .

25 September 2025
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Reply from Sermo

It's great to hear that you find the site easy to navigate and that our Member Solutions team has been so helpful! We completely understand how discouraging it can be to spend time on detailed screeners only to find out you don’t qualify. Your feedback is incredibly valuable, and we’re always working to improve this process. If you ever feel a screener was unnecessarily long or didn’t seem to align properly, please don’t hesitate to reach out to our team so we can investigate further and ensure a better experience moving forward.

Rated 3 out of 5 stars

Few research opportunities related to nursing

The company is well organized, with a clear and objective structure, but I had the opportunity to participate in some research related to nursing.

19 September 2025
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Reply from Sermo

It’s great to hear you’ve participated in some nursing-related research and found the platform’s structure clear and organized! Survey opportunities can vary depending on specialty and region, so we recommend logging in regularly and checking the surveys tab to catch opportunities in real time. Your feedback is always appreciated!

Rated 5 out of 5 stars

100%

I appreciate your medical surveys, or the discussions and other resources in one of our groups

20 September 2025
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Reply from Sermo

It’s fantastic to hear you’re enjoying the medical surveys, discussions, and group resources! Bringing everything together in one place is what we aim for, and it’s great to know it’s working well for you.

Rated 4 out of 5 stars

Easy to navigate

Easy to navigate, helpful insight into upcoming products, taking into account front line staff opinions. Rewarded for participation. Sometimes disqualification from surveys, there is no listed reason this would be helpful.

20 September 2025
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Reply from Sermo

We’re thrilled to hear that the platform is offering valuable insights while highlighting frontline perspectives! It’s great to know the rewards make participation even more rewarding. You’ve raised an excellent point about survey disqualifications—providing greater clarity in that area would certainly enhance the overall experience. If you have any questions about disqualifications, feel free to reach out to us anytime at support@sermo.com.

Rated 5 out of 5 stars

I had an issue and my account access…

I had an issue and my account access was fixed

20 September 2025
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Reply from Sermo

Glad to hear your account access is back on track! We’re happy the issue was resolved and you’re able to continue using the platform smoothly.

Rated 5 out of 5 stars

easy to navigate

easy to navigate, topical, thoughtful questions

19 September 2025
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Reply from Sermo

It's awesome to hear you’re enjoying the platform! We’re thrilled that the layout and discussions are hitting the mark for you. We always aim to keep things engaging and relevant, so it’s great to know the questions and topics resonate with you.

Rated 5 out of 5 stars

Its been great working with them taking…

Its been great working with them taking surveys and being a part of their community.

19 September 2025
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Reply from Sermo

Engaging with the community and sharing insights through surveys is such a meaningful way to contribute. It’s fantastic to hear your experience has been so positive!

Rated 3 out of 5 stars

It's been a long time without surveys…

It's been a long time without surveys avalaible. When they are they are easy to do.

18 September 2025
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Reply from Sermo

Survey availability can vary based on client needs, your specialty and region, but we’re glad to hear you find them easy to complete when they’re available! To make the most of your experience, we recommend regularly logging into your account and checking the Surveys tab to stay updated on real-time opportunities.

Rated 5 out of 5 stars

Sermo has been good to me

Sermo has been good to me

18 September 2025
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Reply from Sermo

It’s great to know Sermo has made a meaningful impact for you! We’re all about creating a space where connections and insights thrive—your experience truly reflects that.

Rated 5 out of 5 stars

Great customer service

Great customer service. Gave me partial credits when the survey repeatedly broke and I couldn't complete it.

18 September 2025
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Reply from Sermo

Thank you for your kind words about our Member Solutions team. While we always aim for a seamless experience, technical glitches can sometimes happen. We appreciate your understanding and patience. Our team is committed to resolving any issues quickly and fairly, ensuring your time and effort are always valued.

Rated 4 out of 5 stars

Great surveys regularly - good remuneration

Great surveys regularly that are fairly remunerated. Just a bit of a multi step process to extract funds but not too bad hence 4 stars

19 September 2025
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Reply from Sermo

Thanks for your feedback! We're glad our surveys meet your expectations for regularity and fair pay.
We appreciate your input on the fund extraction process. We know security adds steps, but we're always working to make it smoother. Your comments are valuable as we improve.

Rated 5 out of 5 stars

High-paying surveys and friendly…

High-paying surveys and friendly support!

20 September 2025
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Reply from Sermo

We're so glad you're enjoying the rewards and our support! Our goal is to provide valuable opportunities for your insights while ensuring you always have a friendly, helpful team to back you up.

Rated 5 out of 5 stars

Sermo is a valuable platform for…

Sermo is a valuable platform for healthcare professionals for a few key reasons. It was designed to be a private social network and resource specifically for doctors, pharmacists, and other medical practitioners.
​Here's why it's so important:
​Connecting with Peers: Sermo allows verified healthcare professionals to connect with colleagues all over the world. This is especially helpful for discussing complex patient cases, clarifying diagnostic or therapeutic doubts, and getting advice from others who have been in similar situations. It fosters a sense of community and provides a place for professional support.
​Access to Real-World Insights: The platform provides a unique database of drug ratings and reviews, where doctors share their real-world experiences with medications. This peer-driven information can be incredibly useful when a practitioner has limited personal experience with a particular drug.
​Professional Development: Members can stay up-to-date on the latest medical news and trends. Sermo also offers continuing medical education (CME) opportunities and exclusive content that helps professionals sharpen their clinical skills and build their professional network.
​Monetizing Expertise: Many healthcare professionals use Sermo to participate in paid medical surveys and research. This gives them an opportunity to share their expertise with pharmaceutical companies and other organizations, influencing health policy and treatment decisions while also earning extra income.

15 September 2025
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Reply from Sermo

We're thrilled to hear that you find Sermo to be a valuable resource for connecting with peers, accessing real-world insights, and staying professionally sharp. It’s amazing to see how our platform supports healthcare professionals like you in so many meaningful ways. We’re grateful to have you as part of the Sermo community!

Rated 5 out of 5 stars

Healthcare services made easier

This has really made haelthcare services easy and accessible to people

19 September 2025
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Reply from Sermo

We're thrilled you feel that way! Making healthcare services easier and more accessible is at the heart of what we do, and your feedback confirms we're on the right track. Thank you for recognizing our platform's impact. We're committed to breaking down barriers and serving the healthcare community.

Rated 5 out of 5 stars

Nice and quick

I appreciate the quick, professional response to an issue I had.

18 September 2025
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Reply from Sermo

Glad we could resolve your issue quickly and professionally. Efficient, high-quality support is our priority, and your feedback encourages us to keep delivering excellent service.

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