Hello my name is Michelle Suliman the man I spoke to was so polite and I have difficulty to understand think and I told him and he was so caring to break down the word I didn't understand. You need wo... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Service box for me this year have been unreal. Replaced my American fridge freezer in February, today they say they are replacing my tumble drier. The policy includes removal of old appliance, all pac... See more
Company replied
Big shout out to Ash, the customer service Agent, who dealt with my Problem. Friendly, polite & professional. Service. Not to forget, the brilliant And funny delivery Guys!! Amazing, swift P... See more
Company replied
Sevice box is a brilliant company. Prices are reasonable, Staff are friendly and efficient - thank you to Ash for helping with my washing machine. Any 3rd party issues are also dealt with for you - no... See more
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Company details
- #15 of 28 best companies in Appliance repair service
- #4 of 10 best companies in Appliances customer service
- #40 of 51 best companies in Boiler supplier
- #11 of 14 best companies in Electronics repair shop
- #63 of 74 best companies in Central Heating Service
- #94 of 118 best companies in Heating service
About Service Box Group Limited
Written by the company
Service Box is one of the UK’s fastest-growing service plan providers that offers consumers a one-stop solution for when an essential home appliance, gadget, electrical item or boiler breaks down.
We know that when an item stops working it’s incredibly frustrating. For most people, it’s stressful, costly and time consuming.
For an affordable monthly cost, our protection plans mean that we can take care of everything.
Our experienced engineers have a fast turnaround time and when it can't be fixed, we arrange the replacement.
Customer feedback is essential for us, we take it seriously and act upon it. Our customers have helped shape the products we offer.
Why choose Service Box?
• GREAT VALUE FOR MONEY Our cheapest plan allows consumers to cover items for just 11p a day.
• FINANCIAL CLARITY Customers know exactly where they are each month and will never get hit with a big bill for a repair or replacement again.
• FAST REPAIRS These items are important, so we aim to repair them as quickly as possible.
• ANY AGE OF APPLIANCE COVERED We believe consumers should be able to cover any age of appliance, if it’s in good working order. We protect items that are both in warranty and out of warranty.
• NO HIDDEN FEES Our Appliance plans are fully inclusive with no excess, so we won’t charge a penny more than your monthly amount. Our Boiler plans do come with a contribution charge of £60 and repairs have an annual cap of £1,500.
We are committed to excellent customer service
Written by the company
- If there is anything we can do for you, please tell us
- The success of our business is based on the satisfaction of our customers. Our protection plans are designed to make your life easier.
Contact info
Suite 11, Sheridan House, BN3 1DD, Hove, United Kingdom
- 0800 802 1892
- service-box.co.uk
4.6
Excellent
827 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Replacement fridgefreezer
My old fridge freezer finally needed repair after 20 years and as the item needed was now obsolete and I had cover with Service Box I could have had a free replacement. However as we wanted a different model we volunteered to pay extra and this was dealt with easily and professionally by the Service Box representative (Ash) . The transaction went through with the minimum of fuss, would recommend this company.
18 February 2026
Reply from Service Box Group Limited
Dear Arthur,
Thank you so much for your positive review! We are glad you found the replacement process straightforward and that you found the service professional. We hope that you enjoy your new fridge freezer. Please don't hesitate to contact us if you need any further assistance.
Kind Regards
Team @Service Box
Very helpful contacted us at every step…
Very helpful contacted us at every step come out looked at the fridge freezer and they are changing it for a new one no problem thank for your help in this matter
18 February 2026
Reply from Service Box Group Limited
Dear Stephen,
Thank you for your positive feedback! We are glad to hear that you found the repair/ replacement process efficient. We hope that you enjoy your new fridge freezer and please get in touch with us if there is anything else we can help with.
Kind Regards
Team @Service Box
Very happy with the service
Very happy with the service from Service Box, however the time between reporting the problem with my American Fridge freezer and the engineer coming & a replacement being delivered today was just under 3 weeks to the day that it was reported. Which is a long while to go without a fridge & freezer. Although this was more to do with the repair company & AO for the delay in getting to us.
18 February 2026
Reply from Service Box Group Limited
Dear Linda,
Thank you so much for your feedback. We're glad that we were able to get the replacement delivered to you successfully in the end. We apologise that this has taken longer than expected due to third parties. We will pass on your feedback to the relevant teams and look to improve in said area. We hope that you enjoy your new fridge and please get in touch with us if there is anything else we can help with!
Kind Regards
Team @Service Box
Problem with tv
Problem with tv, new replacement within 2 days from Ash who was informative, polite and fully explained every through the process, excellent service, only slight complaint WhatsApp reply could be quicker.
16 February 2026
Reply from Service Box Group Limited
Thank you so much for your feedback! We are happy to hear that Ash was able to help you so effectively. We appreciate your feedback regarding WhatsApp communication and will look into how we can improve in this area. We hope that you enjoy your new TV!
Team @Service Box
Quick service
I telephoned service box regarding a fault with my tv. They quickly sorted out a replacement tv for me I'm very happy with how quickly this happened.
16 February 2026
Reply from Service Box Group Limited
Dear Sharon,
Thank you for your positive feedback! We are glad to hear that you found the replacement process quick and easy. We hope you enjoy your new TV.
Kind Regards
Team @Service Box
Hamish was very helpful
Hamish was very helpful, he explained throughly my querys Exelent service, 100% satisfied.
13 February 2026
Reply from Service Box Group Limited
Dear Michael,
Thank you for your positive review! We are happy to hear that Hamish was helpful with your request.
Team @Service Box
Hamish was extremely courteous
Hamish was extremely courteous, helpful and very sensitive to the situation, was very happy with the service provided
12 February 2026
Reply from Service Box Group Limited
Dear Calomera Toouli,
Thank you so much for your kind words! We're glad to hear that Hamish provided a helpful service. We look forward to assisting you again in the future!
Team @Service Box
DO NOT choose Service Box
I raised an issue with Service box in November - it is now 9th February and it still isnt rectified, resulting in my tenent paying only 50% rent in Dec/Jan/Feb and now serving notice. Main issues?
- Lack of communication in general.
- Service box inability to call a number outwith the UK (I'm in UAE)
- Lack of efficiency / understanding by the advisors.
- Time taken to do anything really, but especially receive reports from third party contractors is ridiculous
In hindsight it would have been more cost effective for me to not rely on the insurance / take insurance in the first place. They have offered 180 pounds as a gesture of goodwill which is a joke really considering my tenent had no hot water on xmas day. NEVER choose this insurer!!!
9 February 2026
Unprompted review
Reply from Service Box Group Limited
Dear Rebecca Lawson,
We’re sorry to hear how frustrated you’ve been and recognise the impact that the loss of hot water had on your tenant, particularly over the Christmas period.
When our engineer attended, they spoke directly with Dimplex, who confirmed that the condenser had failed and that a new unit was required, as the product was no longer under manufacturer warranty. During that visit, electric mode was activated in consultation with Dimplex to restore hot water while next steps were arranged.
Three repair visits were carried out in an effort to resolve the issue before the unit was ultimately deemed beyond economic repair.
In line with our terms and conditions, we have offered a £1,038 contribution, inclusive of the £180 goodwill payment - toward the replacement, which we hope goes some way toward resolving matters.
We also acknowledge that communication was more challenging due to our inability to make outbound international calls, and we understand how this added to your frustration while you were overseas.
We’re sorry that on this occasion your experience did not meet expectations and appreciate you taking the time to share your feedback.
Team @Service Box
Excellent from start to finish
Service Box where great from start to finish. Easy to get hold of, and helped fixed my broken dishwasher quickly! Very happy
15 January 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for your feedback. We are happy to hear that you found the repair process to be efficient. Thank you for choosing Service Box!
Was very happy with the service
Was very happy with the service, the engineer was out within a day, I was really impressed with the way he conducted himself, polite and professional
26 January 2026
Reply from Service Box Group Limited
Thank you for your kind review! We're really pleased to hear the engineer was able to attend so quickly and that you were impressed with his polite and professional manner. Your feedback means a lot to us.
Best regards,
Team @ Service Box
Reply from Service Box Group Limited
Thank you for your kind review! We're really pleased to hear that Naveem provided great service and made your experience a positive one. We appreciate your feedback and are glad we could help.
Best regards,
Team @ Service Box
Great service from Ash ….Came from me…
Great service from Ash ….Came from me being angry we the warranty still in date they put down to physical use ? Really …Just want to say physical use is damaging it ..And it wasn’t it went on fire !!
Anyway Service box did the job as they say they would …And thanks to Ash for his professional attention and sorting this …I recommend Service box anyday ….
23 January 2026
Reply from Service Box Group Limited
Thank you for your honest and positive review! We're really sorry for the initial frustration and any misunderstanding about the cause of the issue – it's completely understandable to feel angry when something as serious as a fire happens. We're very glad Ash was able to step in, handle things professionally, and get everything sorted out for you as promised. Your recommendation means a great deal to us, and we're grateful for your continued trust.
Best regards,
Team @ Service Box
Ashley is very helpful pleasant…
Ashley is very helpful pleasant friendly professional
23 January 2026
Reply from Service Box Group Limited
Thank you for your kind review! We're really pleased to hear that Ashley was helpful, pleasant, friendly, and professional in assisting you. We appreciate your feedback and are glad we could provide the service you deserve.
Best regards,
Team @ Service Box
Service is ok..
Service is ok... Small print however means you get only the basic replacement.. the colour of appliances has no context within cover.. so if you have a black kitchen they'll replace with the cheapest white product!
23 January 2026
Reply from Service Box Group Limited
Thank you for your feedback. We're sorry to hear about your disappointment with the replacement options under your plan, particularly regarding the colour and style of appliance. We understand how important it is for replacements to match existing kitchen aesthetics, and we appreciate you raising this point about the small print.
Our plans offer a similar or same technical specification replacement where the original item can't be repaired. There is however an option to opt for a specific colour/ brand which just requires a contribution of the difference in price, I believe this is something you took advantage of.
If you'd like to discuss your specific situation or explore any options available, please feel free to contact us directly – we're here to help.
Best regards,
Team @ Service Box
Service box is highly recommended very…
Service box is highly recommended very happy with the service
22 January 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for your kind review! We're really pleased to hear you're happy with our service and appreciate your recommendation. It means a lot to us.
Best regards,
Team @ Service Box
Washing machine …
Great service as I’m receiving a new machine because they can’t get parts for old machine which is fantastic, only downside is the initial time it takes for them to come out and have a look but otherwise good
22 January 2026
Reply from Service Box Group Limited
Thank you for your review! We're really pleased to hear you're happy with the replacement machine and that we're able to sort it out for you when parts weren't available. We completely understand the frustration with the initial wait time for the engineer visit, and we'll take that feedback on board to see where we can improve. Thanks again for your kind words overall – we're glad we could help in the end.
Best regards,
Team @ Service Box
Reply from Service Box Group Limited
Thank you for your positive review! We're pleased to hear you found our service very good. We appreciate your feedback and are here whenever you need us.
Best regards,
Team @ Service Box
Great service and communication
Great service and communication, gives all onformation needed amd very calm and kind, 100%recommended
20 January 2026
Reply from Service Box Group Limited
Thank you for your kind review! We're really pleased to hear that our service and communication were great, and that you found the team calm, kind, and thorough with all the information you needed. Your 100% recommendation means a lot to us – thank you!
Best regards,
Team @ Service Box
Registration was quick and easy
Registration was quick and easy. The full extension is only £4 94 a month, and that covers accidental damage. You also get unlimited call outs
16 January 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for your positive review! We're pleased to hear that the registration process was quick and easy for you, and that you're happy with the affordable £4.94 monthly cover including accidental damage and unlimited call-outs. We appreciate your feedback and are glad to have you with us.
Best regards,
Team @ Service Box
Great experience on the phone and…
Great experience on the phone and lovely to talk to explaining everything
14 January 2026
Reply from Service Box Group Limited
Thank you for your kind review! We're really pleased to hear you had a great experience on the phone and found our team member lovely to talk to while clearly explaining everything. We appreciate your feedback and are here whenever you need us.
Best regards,
Team @ Service Box
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