Hello my name is Michelle Suliman the man I spoke to was so polite and I have difficulty to understand think and I told him and he was so caring to break down the word I didn't understand. You need wo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service box for me this year have been unreal. Replaced my American fridge freezer in February, today they say they are replacing my tumble drier. The policy includes removal of old appliance, all pac... See more
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Big shout out to Ash, the customer service Agent, who dealt with my Problem. Friendly, polite & professional. Service. Not to forget, the brilliant And funny delivery Guys!! Amazing, swift P... See more
Company replied
Sevice box is a brilliant company. Prices are reasonable, Staff are friendly and efficient - thank you to Ash for helping with my washing machine. Any 3rd party issues are also dealt with for you - no... See more
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Company details
- #15 of 28 best companies in Appliance repair service
- #4 of 10 best companies in Appliances customer service
- #40 of 51 best companies in Boiler supplier
- #11 of 14 best companies in Electronics repair shop
- #63 of 74 best companies in Central Heating Service
- #94 of 118 best companies in Heating service
About Service Box Group Limited
Written by the company
Service Box is one of the UK’s fastest-growing service plan providers that offers consumers a one-stop solution for when an essential home appliance, gadget, electrical item or boiler breaks down.
We know that when an item stops working it’s incredibly frustrating. For most people, it’s stressful, costly and time consuming.
For an affordable monthly cost, our protection plans mean that we can take care of everything.
Our experienced engineers have a fast turnaround time and when it can't be fixed, we arrange the replacement.
Customer feedback is essential for us, we take it seriously and act upon it. Our customers have helped shape the products we offer.
Why choose Service Box?
• GREAT VALUE FOR MONEY Our cheapest plan allows consumers to cover items for just 11p a day.
• FINANCIAL CLARITY Customers know exactly where they are each month and will never get hit with a big bill for a repair or replacement again.
• FAST REPAIRS These items are important, so we aim to repair them as quickly as possible.
• ANY AGE OF APPLIANCE COVERED We believe consumers should be able to cover any age of appliance, if it’s in good working order. We protect items that are both in warranty and out of warranty.
• NO HIDDEN FEES Our Appliance plans are fully inclusive with no excess, so we won’t charge a penny more than your monthly amount. Our Boiler plans do come with a contribution charge of £60 and repairs have an annual cap of £1,500.
We are committed to excellent customer service
Written by the company
- If there is anything we can do for you, please tell us
- The success of our business is based on the satisfaction of our customers. Our protection plans are designed to make your life easier.
Contact info
Suite 11, Sheridan House, BN3 1DD, Hove, United Kingdom
- 0800 802 1892
- service-box.co.uk
4.6
Excellent
827 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had problem with my washing machine…
I had problem with my washing machine and was helped so well straight away staff are very friendly and helpful can not fault thank you
26 March 2026
Reply from Service Box Group Limited
Thank you for sharing your experience! We’re glad we could assist you promptly with your washing machine issue and that our team was able to provide the support you needed. It’s wonderful to hear that you found our staff friendly and helpful. Your kind words truly mean a lot to us, and we’re always here whenever you need assistance.
Warm regards,
The Service Box Team
Reply from Service Box Group Limited
Thank you so much for your kind words! We’re truly delighted to hear that you found our service outstanding and our team polite. Providing a positive and seamless experience is always our top priority, and your feedback means a lot to us. We look forward to serving you again soon!
Warm regards,
The Service Box Team
Big shout out to Ash
Big shout out to Ash, the customer service Agent, who dealt with my Problem.
Friendly, polite & professional.
Service.
Not to forget, the brilliant
And funny delivery Guys!!
Amazing, swift Professional & funny, what else could you want.
Ten out of ten, to service Box.
Would thoroughly recommend
Mrs Theresa Stimpson
18 March 2026
Reply from Service Box Group Limited
Dear Mrs Stimpson,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear about your positive experience. Ash will be especially pleased to receive your kind words — we’ll be sure to pass on your shoutout. It’s great to know that their friendly and professional approach made a difference.
We’re also thrilled that our delivery team brought both efficiency and a sense of humour to your experience — we agree, it’s a winning combination!
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your feedback.
Thank you again for choosing Service Box — we look forward to serving you again in the future.
Warm regards,
The Service Box Team
I have been with this company since…
I have been with this company since January. But what I didn't know if you wanted to cancel your agreement your told you cant, because your in a 12 month contract. But when asked when did I sign a contract get told you haven't signed a contract. So how the hell can you be in a 12 month contract if you haven't agreed to it . Bloody con im taking it to Trading Standards this isnt the right way to treat a customer
24 March 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for your feedback.
We’re sorry to hear about your experience and would like the opportunity to look into this matter further and help resolve your concerns. Unfortunately, we have not been able to locate your details based on the information provided in your review.
To assist you as quickly as possible, please contact our team directly and ask to speak with our Resolutions Department. They will be able to review your account, clarify the terms of your agreement, and work with you toward a suitable resolution.
We appreciate you bringing this to our attention and look forward to resolving this for you.
Been with service box for a few years…
Been with service box for a few years now and the service i receive from them every time is top class as soon as I report a fault with any appliance it is booked straight away and fixed within a few days and the recent issue because its the 3rd time reporting they have straight away told me they will replace the item for the monthly fee I pay I cant ever think about not having this policy
20 March 2026
Reply from Service Box Group Limited
Thank you for your continued loyalty and for sharing such a fantastic review!
We’re delighted to hear that you’ve consistently received top-class service over the years. It’s great to know that our quick response times and straightforward booking process have made things easy whenever you’ve needed support.
We’re especially pleased that we could resolve your recent issue promptly with a replacement — giving you that peace of mind is exactly what we aim for.
Your trust in us means a great deal, and we truly appreciate your kind words. We look forward to continuing to support you for many years to come!
Warm regards,
The Service Box Team
Reply from Service Box Group Limited
Thank you for your kind words!
We’re delighted to hear that you had an excellent experience with us. Your recommendation really means a lot to our team.
We truly appreciate your support and look forward to helping you again in the future!
Warm regards,
The Service Box Team
Reply from Service Box Group Limited
Thank you for your feedback!
We’re really pleased to hear that you found it easy to obtain the information you needed about our heat pump protection plan and service. We aim to keep everything clear, simple, and accessible for our customers.
If you ever need any further assistance, our team is always here to help.
Thanks again for your support!
Warm regards,
The Service Box team
Ashley was very helpful and explained…
Ashley was very helpful and explained everything
25 February 2026
Reply from Service Box Group Limited
Thank you for your lovely feedback!
We’re so pleased to hear that Ashley was very helpful and took the time to explain everything clearly. Providing friendly and informative support is something we take great pride in.
We’ll be sure to pass on your kind words to Ashley — they’ll really appreciate it!
Thanks again for your support, and we’re always here if you need us.
Warm Regards,
The Service Box Team.
Easy process to replace the appliance
Easy process to replace the appliance . Customer service excellent. Ash was very helpful
3 March 2026
Reply from Service Box Group Limited
Thank you for your great feedback!
We’re delighted to hear that you found the appliance replacement process easy and that our customer service met your expectations. Ash will be especially pleased to know they were able to help and make the experience a positive one.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Warm Regards,
The Service Box Team
Very efficient when my kettle broke
Very efficient when my kettle broke, received replacement in two days. Exact same model.
19 February 2026
Reply from Service Box Group Limited
Dear Gillian,
Thank you for your kind feedback.
We are pleased to hear that you found the service efficient and that we were able to offer a quick replacement.
We hope that you like your new kettle!
Kind Regards
Team @Service Box
Reply from Service Box Group Limited
Dear Mr Fairclough,
Thank you for your review!
We are please to hear that you are happy with your new dryer.
Please don't hesitate to contact us if there is anything else we can help with.
Kind Regards
Team @Service Box
A1 SERVICE
The call handler was very professional and dealt with the issue promptly.
27 February 2026
Reply from Service Box Group Limited
Thank you for your positive review.
We are happy to hear that our customer service team was professional and helpful when dealing with your request.
Your feedback means a lot to us!
Kind Regards
Team @Service Box
Quick replacement no problems
27 February 2026
Reply from Service Box Group Limited
Dear Gil,
Thank you for your kind review!
We are happy to hear that you found the replacement process straight forward.
Kind Regards
Team @Service Box
Amazing support and service quick…
Amazing support and service quick response time threw WhatsApp lovely and friendly team helped me with getting a replacement
27 February 2026
Reply from Service Box Group Limited
Dear Verity,
Thank you for taking time to share your feedback.
We are glad to hear that our team was quick and helpful when dealing with your claim.
We hope that you enjoy your replacement!
Kind Regards
Team @Service Box
New washing machine
Made the process of getting a replacement washing machine totally painless.
25 February 2026
Reply from Service Box Group Limited
Dear Christine,
Thank you for your positive feedback.
We are happy to hear that you found the replacement process straight forward.
We hope that you like your replacement!
Kind Regards
Team @Service Box
They were very helpful with need of a…
They were very helpful with need of a replacement, as my present washing machine was condemned by the engineer. The call team went out their way to help
23 February 2026
Reply from Service Box Group Limited
Dear Mandy,
Thank you for your positive feedback! We are happy to hear that you found the replacement process straightforward and that the claims team have been helpful when dealing with your request.
We hope you like your replacement.
Kind Regards
Team @Service Box
Always easy to deal with Service Box
Always easy to deal with Service Box. The company is efficient, helpful and their agent Hamish was especially helpful today - polite, efficient and friendly. Many thanks!
20 February 2026
Reply from Service Box Group Limited
Dear Brian,
Thank you for your positive feedback! We are happy to hear that Hamish was helpful in dealing with your request. Please get in touch if there is anything else we can help with.
Kind Regards
Team @Service Box
Excellent response time knowledge and…
Excellent response time knowledge and service manner
19 February 2026
Reply from Service Box Group Limited
Dear Karen,
Thank you so much for your review! We are glad to hear that you are happy with our service. Thank you for choosing Service Box!
Kind Regards
Team @Service Box
Ash was very helpful got the…
Ash was very helpful got the replacement done quickly with no worries told me when item would arrive by and was very easy to pay remainder of plan in order to have new item delivered very happy with service box
19 February 2026
Reply from Service Box Group Limited
Dear Jade,
Thank you so much for taking the time to share your positive review! We're happy to hear that Ash was able to make the process straightforward and professional. We hope that you are happy with your replacement. Please get in touch with us if there is anything else we can help with.
Kind Regards
Team @Service Box
Had my freezer go again in less than 7…
Had my freezer go again in less than 7 months
Same problem got home from work door shut beeping and warm inside food ruined.
repare was for over a week later
I couldn't get it done as was working so now being looked at in March
Absolutely disappointed been with service box for years and get treated this way
17 February 2026
Unprompted review
Reply from Service Box Group Limited
Dear Jackie,
Thank you for your feedback.
We are sorry to hear that the service didn't meet your expectations. Engineer schedules can occasionally be tight which sometimes may lead to a longer wait for the initial call out. Thankfully, we managed to reschedule your repair earlier than originally planned which worked out to be a few days after you reported the issue with your freezer. However, we note that you've since cancelled the repair request as a family member was able to get the freezer working again.
We're very pleased to hear it's working well now.
Please don't hesitate to reach out if there is anything else we can help with.
Kind Regards
Team @Service Box
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