Service Care Solutions Reviews 

162
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff is exceptionally professional, supportive, and friendly, making the entire journey comfortable. People really appreciate the quick response times, clear guidance, and smooth onboarding process provided by the dedicated team. Job seekers often note that finding the right role is handled with great care, efficiency, and personal attention. Conversely, a small portion of people felt dissatisfied with the communication and overall support received from certain staff members. Some reviewers mentioned experiencing frustrating delays, unreturned phone calls, and excessive document requirements during the onboarding phase.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is professional, supportive, and approachable... See more

Service

People report positive experiences with service, highlighting a friendly, reassuring, and professional... See more

Customer service

Consumers find customer service to be positive and deeply supportive throughout the recruitment journey.... See more

User experience

Customers report a wonderful user experience, highlighting constant communication, kindness, and support... See more

Response time

Customers consistently note positive experiences with response time, highlighting exceptional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louise is my consultant and she’s totally amazing. She’s very professional and good at her work. Additionally, she’s kind, polite and very courteous. I’m happy to work with her. Service Care Solutio... See more

Rated 5 out of 5 stars

Zoya worked with me to register me for work, she is very approachable, polite, and friendly, which made the entire experience stress-free. I’m very grateful for her help and support and although the p... See more

Rated 5 out of 5 stars

Beth has been nothing short of amazing. She was there for me every step of the way and made the whole experience feel so comfortable, like chatting with a friend. I would absolutely recommend her, she... See more

Rated 5 out of 5 stars

Louise Grayson Smith has worked diligently to secure me a new teaching role over the time scale of three weeks. I am very grateful to her for her professional but very caring approach and am delighted... See more


Company details

  1. Recruitment

Written by the company

We are a temporary and permanent recruitment partner to businesses within the Health and Social Care, Offender Rehabilitation, Construction and Social Housing, Legal, Finance, Cyber, IT, and Sales sectors. We deliver our service under numerous approved frameworks across the UK, Scotland and Wales. We take primary responsibility for the supply chain of our clients, managing the administration, compliance, and sourcing of temporary and permanent workers through a single point of contact. We deliver a Managed Service Provision that reduces client spending, drives process efficiency and offers a tailored and personable experience to hiring managers, building lasting relationships in a climate that is forever presenting recruitment challenges. Likewise, our service offers a dedicated structure of support to our workers, creating a foundation that develops our workers to achieve greatness while growing in a financially sustainable way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

162 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(162)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Samantha has always been polite, friendly and quick to respond and I have already recommended Service Care Solutions to friends meaning it is a highly a reputable company. It is just to get as many sh

Samantha has always been polite, friendly and quick to respond and I have already recommended Service Care Solutions to friends meaning it is a highly a reputable company. It is just to get as many shifts as possible with variable shift times.

Thanks.

6 April 2021
Unprompted review
Rated 5 out of 5 stars

I would highly recommend this…

I would highly recommend this recruitment agency.
Otis is an amazing young man who ensured my new position fitted my requirements and not me fitting into a position just as a business deal.
He still contacts me on a 2 weekly basis to ensure I remain happy in my position.
Otis is polite, professional and my needs and wishes were truly integral to his job search on my behalf.
I cannot say anything negative regarding Otis and Service Care Solutions ... I will certainly make him my priority for any future positions I may be considering.

28 March 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Having nearly given up on nursing after many years, Otis assisted me in applying for a progressive position in a large private healthcare provider. As a result of the the coaching and confidence provided by Otis, I secured the job with minimal hassle and have now found a renewed interest in my nursing career. Absolutely recommended. 10/10

31 July 2020
Unprompted review
Rated 5 out of 5 stars

A very positive experience

Working with Service Care Solutions has been a very positive experience. Otis, my advisor, has been professional, attentive and approachable. He has a good perception of the requirements of employers - matching this to my skills, knowledge and personality. He does exactly what he says he will do and does it extremely well. I would not hesitate to recommend him - he is a credit to Service Care Solutions.

6 July 2020
Unprompted review
Rated 5 out of 5 stars

Excellent support

Otis (Voisey) was so helpful and thorough and found me job which I really enjoy. He did a lot of work behind the scenes and answered any question I had in a professional and helpful manner

7 March 2020
Unprompted review
Rated 5 out of 5 stars

Professional Staffing Solutions

I began a new career search with this organization back in Nov. 2019. Very much to my surprise months later, Jan. 2020 this organization was very much in-tune with my career objectives. Many Thanks to my employment consultant [Mr.Danny Booth} Preston location on his dedication to commitment in offering a placement within the preferred industry sector of my expertise & with a compensation package very much in-line with my salary requirements.

Many Thanks Danny.

29 January 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Becci dealt with myself, she was wonderful, bright, cheerful and so helpful. Sending Becci a big ‘thank you’.

Kind regards Rob Dunne

28 January 2020
Unprompted review
Rated 5 out of 5 stars

I am one of the agency staff

I am one of the agency staff. Service Care Service staff listen and provide a fantastic guidance and support to all my concerns regarding my work rota and roles at the allocated Residential Care Home. I am always updated with plenty of time on changes on working time or dates.
I highly recommend SCS to any body looking for an Agency works.

12 November 2019
Unprompted review
Rated 5 out of 5 stars

Great agency

Great agency, I worked through this company for 8 months in one place which was great. Staff have been great friendly and helpful. Would recommend.

6 November 2019
Unprompted review
Rated 5 out of 5 stars

Very helpfull all the time

Very helpfull all the time , will go the extra mile every time to get something sorted if there's a problem , Staff are polite.
John and his team are a first class \ 5 star agency branch that id recommend to anyone and have no worries about , 100% top guys at Service Car Solutions 100% Recommend !!!!!!!
***5STAR!!!****
Thanks Callum
Best wishes ... 😁😁😀

6 November 2019
Unprompted review
Rated 5 out of 5 stars

PROFESSIONAL & PROACTIVE

I have worked as a locum Social Worker for 11 years. I am registered with several recruitment agencies, to maximise my opportunities. Without question, Carly is the most professional, responsive and pro active consultant that I have worked with. Hence I try to keep my contracts with Service Care Solutions. I have even moved agency to Service Care Solutions mid contract, as Carly just never lets me down. Carly listens and most importantly she cares. If you want a consultant who will do as they say and be honest with you, even if it isn't what you want to hear at times, Carly is that consultant. 100% would recommend Carly.

4 September 2019
Unprompted review
Rated 5 out of 5 stars

The best agency I have worked for

The best agency I have worked for, understanding in their approach to ethnic workers never had any problem with payment, responsive to staff needs, words can't define service care they complete exemplar I'll advise anyone especially people from BME to join this train due to their responsiveness to everyone's need. You guys are superb.
Michael. S

29 August 2019
Unprompted review
Rated 4 out of 5 stars

Not a bad agency as far as they go

Not a bad agency as far as they go. They're in for the long game and are not fly-by-nights. OK if you are considering long-term agency work. I'd add,
- payroll runs pretty smoothly compared to other agencies
- they have some good staff and seem to develop their staff well
- occasionally there is scope to negotiate the rate
- their website gives you an idea of their approach

28 August 2019
Unprompted review
Rated 5 out of 5 stars

Service Care Solution appears…

Service Care Solution appears transparent, always ready on the other side of the telephone, patience, and very hardworking and supportive
David Craggs & Otis Voisey are brilliant Employment Consultant it's a great privilege & opportunity working together.

28 August 2019
Unprompted review

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