Fixed the problem, came when he said he would, pleasant engineer. However, so expensive. Only needed the dispenser drawer replacing, and that ended up well over £200 and almost as much as a new mach... See more
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See what reviewers are saying
The engineer completed the dishwasher repair efficiently and swiftly once he had the parts to replace what was breaking down. He was pleasant and kept us informed of the problem with the machine. He m... See more
The Washing machine repair Engineers text the day before to say the time they were coming. Wayne and Anthony arrived approximately 09:30am, immediately did a diagnostic check found the problem, solv... See more
Requested an appointment online just before 9am and Gary arrived by 11. Before looking at my dishwasher he suggested what was wrong. A few minutes later he had removed the small piece of glass bloc... See more
Company details
Information provided by various external sources
Service Site is an appliance repair specialist with nationwide engineer coverage for thousands of household appliances. We provide a fixed-fee repair service and our website allows customers to easily get a price and book their repair online.
Contact info
Kemp House 152-160 City Road, EC1V 2NX, London, United Kingdom
- 020 3600 0933
- admin@servicesite.co.uk
- servicesite.co.uk
Good response and communication
Good response and communication. Discussed and agreed way forward, prompt service…friendly engineer.
2 June 2023
Reply from Service Site Appliance Repairs
Hello,
Thank you for your kind feedback!
We will look to share your comments with the attending engineer.
Please do reach out to us in future if we can be of further assistance
Best regards,
The Team @ Service Site
Stay away
Received various emails outlining the estimated time engineer would arrive - 9am-5pm.
Engineer rang me the next day at 7.45 am to say he was 10 minutes away, when informed that I could not be available until the advised time of 9am he said he would have to cancel and reschedule the appointment for 48 hours later. I cancelled the whole thing.
Additionally I sent two emails to the customer service department, both remain unanswered, tried ringing but only got the recording that staff were busy.
Really poor service.
Will never use again.
7 June 2023
Unprompted review
Reply from Service Site Appliance Repairs
Hello,
I’m very sorry to hear of this.
Please kindly reach out to our customer service team as soon as possible.
We hope you will give us the opportunity to investigate further and provide good customer service
Best regards,
The Team @ Service Site
😍😍😍😍😍😍😍😍😍😍😍
5 June 2023
Reply from Service Site Appliance Repairs
Hello,
Thank you for your kind feedback!
We will look to share your comments with the attending engineer.
Please do reach out to us in future if we can be of further assistance
Best regards,
The Team @ Service Site
2 Visits for 1 Repair.
Easy to book the repair online but can’t see the point of providing loads of detail, including model number, when the repairer doesn’t have the part needed to fix the appliance. Otherwise the chap was pleasant enough and polite.
4 June 2023
Reply from Service Site Appliance Repairs
Hello,
Thank you for your kind feedback!
We will look to share your comments with the attending engineer.
Please do reach out to us in future if we can be of further assistance
Best regards,
The Team @ Service Site
Reply from Service Site Appliance Repairs
Hello,
Thank you for your kind feedback!
We will look to share your comments with the attending engineer.
Please do reach out to us in future if we can be of further assistance
Best regards,
The Team @ Service Site
Everything was well arranged
Everything was well arranged, and quick. Fixed my oven problem in just 2 days, including the part order.
1 June 2023
Reply from Service Site Appliance Repairs
Hello,
Thank you for your kind feedback!
We will look to share your comments with the attending engineer.
Please do reach out to us in future if we can be of further assistance
Best regards,
The Team @ Service Site
Repair of washing machine
The whole process of booking an engineer was very straight forward. Peter turned up when he said and found the problem quickly
4 June 2023
Reply from Service Site Appliance Repairs
Hello,
Thank you for your kind feedback!
We will look to share your comments with the attending engineer.
Please do reach out to us in future if we can be of further assistance
Best regards,
The Team @ Service Site
Brilliant service
Brilliant service. Sorted out the problem. Came at the specified time. Explained everything. Definitely recommend
6 June 2023
Unprompted review
Reply from Service Site Appliance Repairs
Hello,
Thank you for your kind feedback!
We will look to share your comments with the attending engineer.
Please do reach out to us in future if we can be of further assistance
Best regards,
The Team @ Service Site
They came out to my washing machine…
They came out to my washing machine that wouldn't spin with clothes in, it had 2 hand towels in the tub "it won't spin with them in" he said, I thought its a washing machine, it's designed to spin with clothes in! He's the expert, took them out and put it on spin, "Nothing wrong, sorry about that, £83 please, slightly annoyed at the fact he checked for nothing else and left.
I put a wash on 28minute cycle and went to collect the wife, when we returned 90 minutes later the 28 minute wash only had another 8 mins to go till finish.
So there is something wrong with it, as i said in my initial description the timer jumps, apparently this is a BEKO issue. He's coming back tomorrow, I'm hoping he'll look at it proper this time,
NOT IMPRESSED, WILL SEE THIS ISSUE THROUGH THIS TIME AND NEVER USE THESE COWBOYS AGAIN
5 June 2023
Unprompted review
Reply from Service Site Appliance Repairs
Hello there,
Please kindly note that towels are designed to hold water and become significantly heavier than clothing when they are wet.
A small towel can weigh around 1.5kg when saturated and they can easily increase the weight of a washing load above the appliance’s maximum KG capacity.
This can also put additional strain on the motor, bearings and cause the timer to be inaccurate or go up/down.
On this basis the engineer made suggestions to reduce the load size down by removing the heavy towels to ensure it was below the maximum drum capacity.
I’m sorry you feel that we are cowboys but our advice was made with the best of intentions and knowledge at heart and to comply with the appliance’s operating instructions
Please kindly reach out to our customer support team if you need further assistance
Best regards,
The Team @ Service Site
Very fast and efficient service
Very fast and efficient service. Problem resolved within 24hrs.
30 May 2023
Reply from Service Site Appliance Repairs
Hello,
Thank you for your kind feedback!
We will look to share your comments with the attending engineer.
Please do reach out to us in future if we can be of further assistance
Best regards,
The Team @ Service Site
Very polite found the problem straight…
Very polite found the problem straight away brilliant job Thankyou
15 May 2023
Reply from Service Site Appliance Repairs
Hello,
Thank you for your kind feedback!
We will look to share your comments with the attending engineer.
Please do reach out to us in future if we can be of further assistance
Best regards,
The Team @ Service Site
Helpful engineer who was thorough and…
Helpful engineer who was thorough and respectful. Excellent
31 May 2023
Reply from Service Site Appliance Repairs
Hello,
Thank you for your kind feedback!
We will look to share your comments with the attending engineer.
Please do reach out to us in future if we can be of further assistance
Best regards,
The Team @ Service Site
Good service
30 May 2023
Reply from Service Site Appliance Repairs
Hello,
Thank you for your kind feedback!
We will look to share your comments with the attending engineer.
Please do reach out to us in future if we can be of further assistance
Best regards,
The Team @ Service Site
Ben was fantastic
Ben was fantastic, called us the same day. Explained clearly everything he did, ordered part & returned two days later to fit. Great service. Definitely recommend Ben.
1 June 2023
Reply from Service Site Appliance Repairs
Hello,
Thank you for your kind feedback!
We will look to share your comments with the attending engineer.
Please do reach out to us in future if we can be of further assistance
Best regards,
The Team @ Service Site
Excellent customer service
Excellent customer service. Value for money. I am definitely going to recommend them on.
1 June 2023
Reply from Service Site Appliance Repairs
Hello,
Thank you for your kind feedback!
We will look to share your comments with the attending engineer.
Please do reach out to us in future if we can be of further assistance
Best regards,
The Team @ Service Site
Reply from Service Site Appliance Repairs
Hello,
Thank you for your kind feedback!
We will look to share your comments with the attending engineer.
Please do reach out to us in future if we can be of further assistance
Best regards,
The Team @ Service Site
Reply from Service Site Appliance Repairs
Hello,
Thank you for your kind feedback!
We will look to share your comments with the attending engineer.
Please do reach out to us in future if we can be of further assistance
Best regards,
The Team @ Service Site
Not happy
I was told the oven was fixed paid £109 but advised to get an electrician out to check socket as the plug had burnt out and there was burnt marks on the socket. They said the issue was socket / plug bit oven.
Electrician has said the socket was fine, issue was the plug caused by the cooker.
Therefore the cooker isn’t fixed and I feel I should have only paid the call out fee.
I did say the oven still smelt and I was told that would be from original plug that wasn’t even being used.
29 May 2023
Quick reliable service and cheaper than…
Quick reliable service and cheaper than we were expecting. Would recommend 👍
31 May 2023
Reply from Service Site Appliance Repairs
Hello,
Thank you for your kind feedback!
We will look to share your comments with the attending engineer.
Please do reach out to us in future if we can be of further assistance
Best regards,
The Team @ Service Site
Mark was friendly and got the job done…
Mark was friendly and got the job done in super fast time
2 June 2023
Unprompted review
Reply from Service Site Appliance Repairs
Hello,
Thank you for your kind feedback!
We will look to share your comments with the attending engineer.
Please do reach out to us in future if we can be of further assistance
Best regards,
The Team @ Service Site
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