Sesame Reviews 4,118

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,019 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their supportive, professional, and attentive approach, often highlighting their ability to listen and empathize. The service is frequently described as efficient, convenient, and easy to use, with many appreciating the quick access to care and same-day prescription services. Reviewers also commend the customer service for being helpful and comforting. However, some people were dissatisfied with the service, mentioning instances of doctors being distracted or not fully engaged during appointments. A few other people also felt that the customer service was mediocre, with agents asking repetitive questions. There were also concerns about the pricing, with some finding it less affordable than expected, and issues with prescription availability or doctors refusing to prescribe certain medications.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents for being understanding, caring,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy, convenient,... See more

Price

Users describe ambiguous interactions with price. Many customers found the prices to be very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Sesame! Booking an appointment was quick, easy and super affordable--perfect for someone who doesn't have insurance and needs to see a doc, fast! Dr. Raphael Odekunle was super s... See more

Company replied

Rated 5 out of 5 stars

I called my primary care physician and he couldn't see me for 3 weeks. I've had a nagging cough for a week and it wasn't going away. I started looking for a telehealth specialist and I found Sesame.... See more

Company replied

Rated 5 out of 5 stars

Dr. James Okereke was very helpful, informative and comforting. I had been sick for 6 days and developed an eye infection and he understood exactly what I was dealing with. He prescribed me medication... See more

Company replied

Rated 5 out of 5 stars

Dr. Mitchell-Kohl is simply the best. He is kind and listens to his patients. He is always happy to answer questions without making you feel stupid. It is obvious that he highly values patient care an... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

My visit with Dr. Leafblad

I will look for Dr. Leafblad again if needed.
He was as thorough as possible.
He even discussed diet related to my issue.
He was compassionate in understanding my economic situation related to my reason for visit.
Very professional.

1 April 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 2 out of 5 stars

Absolutely horrid

Absolutely horrid. Charged me $70/membership fee and never even received a phone call from an expert. They are a scam. Do NOT do business with them. I disputed the charge.

14 April 2026
Unprompted review
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Reply from Sesame

We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and advise you to reach out directly via email at support@sesamecare.com

Rated 5 out of 5 stars

Sesame is a very streamlined easy…

Sesame is a very streamlined easy platform to use, the pricing is actually great for patients who lack insurance coverage and still need access to quality care.
My provider was fantastic, she is approachable, listens well, demonstrates compassion, and ensures that my concerns are addressed while developing a treatment plan. She is sensitive to certain circumstances and helped develop a treatment plan around limiting factors. I felt heard and that my opinion mattered and my input was encouraged through the entire interaction.

12 April 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Quick & convenient

Quick, seamless, affordable. The provider was knowledgeable and very nice and kind. I would definitely see her again if the need arose in the future.

12 April 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr Henry Ibitokun is wonderful!

Dr. Henry Ibitokun has always shown up the appointments on time or early. He’s precise and knowledgeable. I like his way of not asking too many questions and sending off the correct RX the first time. This prevents delays in getting my medications.

1 April 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

I wouldn’t recommend it

I wouldn’t recommend it. I tried to have my prescriptions sent to the pharmacy, but they couldn’t resolve it on their end. I spent hours dealing with this and regret using their service.

10 April 2026
Unprompted review
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Reply from Sesame

We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and advise you to reach out directly via email at support@sesamecare.com

Rated 5 out of 5 stars

She's amazing she heard me out

She's amazing she heard me out, and wanted to make sure i get the help i needed and provided me with a prescription to alleviate my issue.

i honestly couldn't recommend her any more than her outstanding reviews already as they're spot on. I'm def going to be coming to her for any other issues i have going forward...much better than waiting months for a doctor or referral process.

9 April 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Very happy to have found this service

Very happy to have found this service. Booked a psychiatrist available extremely short notice within a couple hours of booking. He was thorough, knowledgeable and very helpful.

9 April 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Efficient

Efficient, kind and respectful doctor. Answered all questions that I had. Provided great recommendations!

9 April 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

easy to work with!

Dr. Hernandez was prompt, courteous, professional, and helped me exactly the way I was looking for. Would recommend.

9 April 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Good first experience

Good first experience. I initially had some trouble getting on to the platform and technically missed the first part of my appointment window. I was really upset to not be able to connect but the team was terrific - they got in touch with the doctor right away and she graciously allowed an immediate phone consult on her own time, so that I could still get the care I needed. So grateful and will be seeing her again for a follow up soon.

8 April 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Easy & Quick

Saw Dr. Mohammad Ridha about needing a new prescription for my Anti-depressant. He was very knowledgeable and friendly.

31 March 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

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