Sesame Reviews 4,088

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,009 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and genuine care, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. Reviewers frequently describe the service as excellent, noting its efficiency and ease, with many impressed by quick response times and a smooth user experience. However, some customers were dissatisfied with the service, mentioning instances where providers did not listen to concerns, rushed appointments, or failed to review provided information. A few people also felt that the company's services were not suitable for specific needs, such as certain fertility treatments, due to limitations in their capabilities. Additionally, there was some disagreement regarding pricing, with a minority finding it less affordable than expected.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their thoroughness, attentiveness, and genuine care for... See more

Service

Customers consistently note positive experiences with service, praising the quick, responsive, and pleasant... See more

Customer service

People report positive experiences with customer service. Many customers feel heard and understood, praising... See more

User experience

Users describe positive interactions with user experience. Many customers highlight the convenience and ease... See more

Price

Clients share ambiguous opinions on price. Many customers find the services affordable, especially for those... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Sesame! Booking an appointment was quick, easy and super affordable--perfect for someone who doesn't have insurance and needs to see a doc, fast! Dr. Raphael Odekunle was super s... See more

Company replied

Rated 5 out of 5 stars

Dr. Mitchell-Kohl is simply the best. He is kind and listens to his patients. He is always happy to answer questions without making you feel stupid. It is obvious that he highly values patient care an... See more

Company replied

Rated 5 out of 5 stars

Sesame is the BEST. Far better than an in-person Doctor’s visit for routine prescriptions or inquiries. Dr. Okeke is highly recommended. Very pleasant and helpful. We’ve used him several times for... See more

Company replied

Rated 5 out of 5 stars

Was able to book same day appointment and get my needs taken care of. The doctor reviewed my provided information, asked pertinent questions, and answered all of mine. Also, she is very pleasant and h... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient

Efficient, kind and respectful doctor. Answered all questions that I had. Provided great recommendations!

9 April 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

easy to work with!

Dr. Hernandez was prompt, courteous, professional, and helped me exactly the way I was looking for. Would recommend.

9 April 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Good first experience

Good first experience. I initially had some trouble getting on to the platform and technically missed the first part of my appointment window. I was really upset to not be able to connect but the team was terrific - they got in touch with the doctor right away and she graciously allowed an immediate phone consult on her own time, so that I could still get the care I needed. So grateful and will be seeing her again for a follow up soon.

8 April 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Easy & Quick

Saw Dr. Mohammad Ridha about needing a new prescription for my Anti-depressant. He was very knowledgeable and friendly.

31 March 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr Salvador experience feedback

Dr. Salvador has always arrived early or on time for each appointment. His interaction is always positive. His prompt response to requests is commendable. He listens well and communicates effectively.

7 April 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Marisa is a true professional

Marisa is a true professional, she makes sure she spends adequate time resolving any issues I might be having with knowledge and warmth. I have complete confidence and trust in her care.

6 April 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

The physician was knowledgeable and…

The physician was knowledgeable and reliable. She always sends my prescription to the pharmacy in a timely manner and takes her time to answer any and all questions during my appt. Very happy w sesame.

26 March 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

This service has been a game changer…

This service has been a game changer for our family for the last year. Being able to see someone from home during an illness is a comfort that is unmatched. We’ve been so happy with the care we’ve received!

6 April 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great Provider

I have been seeing him for 3 years and am very satisfied.

6 April 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

SCAM They absolutely do NOT offer adhd…

They absolutely do not offer adhd medication and will charge you if you pick up a call.

6 April 2026
Unprompted review
Sesame logo

Reply from Sesame

We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and advise you to reach out directly via email at support@sesamecare.com

Rated 5 out of 5 stars

Samantha is the best!

Samantha was accommodating, responsive and patient. I am so pleased that I connected with her and look forward to working with her going forward. Samantha was my first contact at Sesame giving me a very positive first impression!

4 April 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Easy as can be fast and efficient…

Easy as can be fast and efficient period. I always choose the same doctor but there are many to choose from with lots of different times available. Great experience overall. I've used this a few times.

3 April 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look