Sesame Reviews 4,068

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 995 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as pleasant, helpful, and professional, praising their attentiveness and ability to listen to concerns. The service is consistently described as efficient, convenient, and effective, with many appreciating the ease of getting appointments and prescriptions quickly. The customer service is also often commended for its personalized and understanding approach. Conversely, a small portion of people were dissatisfied with the service, mentioning issues like providers not reviewing information prior to appointments or being dismissive. Some reviewers also experienced difficulties with customer service, citing slow responses, unhelpful chat support, or problems with prescription renewals and specific medical needs like fertility services. The pricing also received mixed opinions, with some finding it very affordable and others expressing concerns about value.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

People report positive experiences with service, highlighting its convenience, efficiency, and affordability.... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

User experience

Users describe positive interactions with user experience. Many customers found the service to be simple,... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the affordability, noting that prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sesame is the BEST. Far better than an in-person Doctor’s visit for routine prescriptions or inquiries. Dr. Okeke is highly recommended. Very pleasant and helpful. We’ve used him several times for... See more

Company replied

Rated 5 out of 5 stars

Was able to book same day appointment and get my needs taken care of. The doctor reviewed my provided information, asked pertinent questions, and answered all of mine. Also, she is very pleasant and h... See more

Company replied

Rated 5 out of 5 stars

She was really nice, listened and empathized an helped me exactly the way I needed. I got my new prescription same day to my pharmacy too an started my new routine..the process was quick, affordable a... See more

Company replied

Rated 5 out of 5 stars

My first time using Sesame and I am so grateful for Juan! He was very caring and really listened to all of my concerns. He also helped me come up with a plan for care keeping in mind that I don't have... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great doctor

Great doctor. Listened to cold/flu symptoms and duration then prescribed as needed. I would highly recommend.

7 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

The best doctor

The best doctor. Listens to all my concerns and is very informative and helpful.

7 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Absolutely amazing honestly

Absolutely amazing. I was frustrated with my insurance telehealth service through Centivo and so I decided to research a service that I could pay directly. I got a same day appointment instead of a week out and I got my prescription the same day. The service is very affordable and my NP Gabrielle was quick, thorough and very professional! I will definitely continue to use Sesame!

7 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr Usman is great

Dr Usman is great . One of the best doctor’s I’ve ever dealt with in terms of beside manner

7 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Trust Dr. Raphael Odekunle

Dr. O is amazing. I choose him as my provider everytime. He’s very responsive, on time often times early which is great and he’s attentive giving you exactly what you need. I’d highly recommend him to anyone

6 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Nycole was amazing and extremely kind

Nycole was amazing and extremely kind. She helped me take care of some refills I was in desperate need of. I will 100% use her everytime with Sesame!

6 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Best Telemedicine

Best Telemedicine! Very reasonable price, too. I’ve used 3 different practitioners, all excellent.

6 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great experience

Great experience, had a great convo with the doc who was very personable!

6 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

I came for one thing and I got it

I came for one thing and I got it. Hassle free, convenient and very fortunate to have connected with awesome people. The service was over the top, the booking was so fast and easy. Highly recommended.

6 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr Reddy was empathetic & asked all…

Dr Reddy was empathetic & asked all pertinent questions regarding my illness. We discussed a plan & he sent RX to my pharmacy. I will follow up with him.
Dr. Reddy was very kind and I will book with him in the future.

4 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great doctor

Great doctor! Friendly and knowledgeable

2 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Sesame is very convenient

Sesame is very convenient. Easy to use. The biggest draw is doctor TURCOTTE. She’s amazing. Understanding and knowledgeable.

4 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Always Great

Fast, friendly but still attentive and effective. Great doctor...and always a great experience. Been wirh Sesame for a few years now and its beyond convenient especially for basic stuff.

4 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

Absolutely despicable, predatory company

Absolutely despicable, predatory company. They operate under deceitful practices. They absolutely DO NOT care about you or your health and under no circumstances should you trust them with as much.

I paid the $59 fee for a MONTH of membership. After around 2-3 weeks I was told I could no longer use my membership because the month had changed. Even though I paid for the month starting in the middle of the month so I should have until the middle of the following month to use my membership.

This is so shameful of this company to deceive consumers and refuse to work with them. I strongly recommend you do not trust this company.

1 May 2026
Unprompted review
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Reply from Sesame

Hi Taylor,

We’re sorry to hear about your experience and the frustration with how your membership access was handled.

We really appreciate you taking the time to share this feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re not able to review or discuss specific concerns in a public forum.

That said, we do take feedback like this very seriously. A member of our team will be reaching out to you directly soon so we can learn more about your experience and work to help resolve any concerns.

Best,
Sesame Care Support

Rated 5 out of 5 stars

Availability

Availability, professional clinicians, ease of use app when it comes to filling prescriptions. Also, affordability.
Thanks, Sesame!

4 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

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