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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including fast response times. However, some customers also noted issues with the website and customer support, mentioning instances where tickets were closed without resolution or replies were not received within expected timeframes.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Website

Reviewers highlight ambiguous aspects of website performance. Many customers praise the stellar performance,... See more

Service

Consumers find service to be positive, with many praising the affordable and high-quality hosting solutions.... See more

Response time

People report positive experiences with response times. Many customers praise the quick and responsive... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The price is great for the amount of features offered and SetraHost quickly responds to all of the support tickets in a timely manner. I'm very happy with the switch I made to them after my previous h... See more

Company replied

Rated 5 out of 5 stars

I cautiously switched my website from iPage (awful), and after a couple of months I'm extremely happy with Setrahost. My website works so much faster, it's easy to use, value for money and customer se... See more

Rated 5 out of 5 stars

This hosting has been absolutely incredible !! Not only is it affordable but the support is always so helpful and the sites work so great and load so much faster than my previous hosting !! I can't re... See more

Company replied

Rated 5 out of 5 stars

I am reviewing the shared hosting experience. I have had this host since 2019. Generally I think the service has been excellent at a reasonable price. The resources allocated are good. The host is res... See more


Company details

  1. Web hosting company
  2. Business-to-Business service

Written by the company

SetraHost offers fast, secure, and affordable web hosting that is fully optimized for WordPress. Trusted by individuals, small businesses, and creative professionals, we make it easy to launch and grow your website with confidence. Whether you're starting a blog, building an online store, or managing client sites, SetraHost provides the performance and support you need. Our platform runs on LiteSpeed with NVMe SSD storage for ultra-fast load times. Every plan includes free email hosting, daily backups, one-click installs, and built-in security. We also offer expert WordPress support to help you troubleshoot issues, optimize performance, and get the most out of your website. With thousands of websites hosted and a reputation for reliable service and friendly support, SetraHost is a dependable partner in your online journey.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

113 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent on-boarding support, good plan options with fair pricing

Migration of a small account from another cpanel-based host was smooth and when we did hit speedbumps the support was on top of the situation to move things along. Then when we discovered that some people couldn't reach the domain because of an issue with the backbone connection, they quickly launched an investigation and moved us to a different location to resolve the issue. Migrations aren't guaranteed to go perfectly and SetraHost's responsive support was very much appreciated, even being on a lower tier plan.

30 March 2025
Unprompted review
SetraHost logo

Reply from SetraHost

Thank you so much for the kind words and for sharing your experience. We really appreciate your understanding that migrations can sometimes come with unexpected challenges and we’re glad we could work through them with you quickly. It means a lot to us that you noticed the effort our team put in to keep things moving and get everything resolved.

We’re happy to have you with us and we’re always here if you ever need anything. Thanks again for choosing SetraHost.

Rated 5 out of 5 stars

They are so great !

They are so great !

29 May 2025
Unprompted review
SetraHost logo

Reply from SetraHost

Thank you so much for the kind words! It truly means a lot. We’re glad to have you with us and are always here if you ever need anything.

Rated 5 out of 5 stars

The price is great for the amount of…

The price is great for the amount of features offered and SetraHost quickly responds to all of the support tickets in a timely manner. I'm very happy with the switch I made to them after my previous host raised prices by 25%. I haven't experienced any issues since officially switching so I would definitely recommend.

29 May 2025
Unprompted review
SetraHost logo

Reply from SetraHost

Thank you so much for taking the time to leave this review. We're really glad to hear the move to SetraHost has been a positive experience. We work hard to provide great value without sacrificing quality or support, so it means a lot to hear that you’re happy with both the features and pricing.

We also appreciate you mentioning our response times. Fast, helpful support is something we take seriously and always strive for.

We’re grateful you chose us and are here anytime you need us.

Rated 5 out of 5 stars

Incredible hosting

This hosting has been absolutely incredible !! Not only is it affordable but the support is always so helpful and the sites work so great and load so much faster than my previous hosting !! I can't recommend this host enough for how great they truly are

28 May 2025
Unprompted review
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Reply from SetraHost

Thank you so much for the amazing feedback. We're thrilled to hear that your experience has been such a positive one. It's great to know you're seeing faster site performance and finding our support team helpful whenever you need us. We truly appreciate your recommendation and are so glad to have you with us. If there's ever anything you need, we're always here and happy help.

Rated 5 out of 5 stars

Make the switch!

Just switched over after being unhappy with bluehost for the last several years. We're off to a great start. They've been super responsive and helpful, and everything seems to be working great.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

when you are working with the best you…

when you are working with the best you know you are one of the best working on IT

22 April 2025
Unprompted review
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Reply from SetraHost

Hi CK! Thank you for taking a moment to leave a review. We really appreciate the support and are glad to have you with us!

Rated 5 out of 5 stars

So far I am impressed with SetraHost

So far I am impressed with SetraHost. My account was set up fast and the information sent in the welcome email was accurate. I had one issue with MS365 email and getting the Name Taget, MX Files, and TXT files pointed in the right direction. Damon did a great job and timely.

21 April 2025
Unprompted review
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Reply from SetraHost

Hi Sawdustmaker! Thank you so much for the great feedback! I am really glad to hear everything went smoothly and that we were able to help get your MS365 setup working right away. We truly appreciate you choosing SetraHost and look forward to continuing to support you!

Rated 5 out of 5 stars

Great prices and excellent support

Great prices and excellent support. Whenever I had an issue, support would reply within 30 minutes or less at times.

3 April 2025
Unprompted review
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Reply from SetraHost

Hi Matt! Thank you so much for the great review! We are always happy to help and it means a lot to hear you have been happy with the support and service. We appreciate you being part of SetraHost!

Rated 5 out of 5 stars

Thoroughly Impressed with Everything!

I've been blown away by the top-notch level of service I've received since signing up for Wordpress managed hosting with SetraHost. I'm used to hours upon hours of researching, trying, failing, and trying again whenever I've run into issues with wordpress sites that I've built for myself or managed for clients. I found SetraHost several weeks ago when building a site for a new project. The difference has been night and day!

I wasn't expecting to have such immediate access to Wordpress experts. Each time I've contacted them, they've gone into the backend of my site, solved the problem AND taught me how to fix it myself in the future (because I always ask). It fast-forwarded my website development process and I feel so much more secure knowing I have a team of experts on call whenever I need them.

Today I upgraded to the next level of hosting package so I can create a new site for another project. I wrote them in the pop-up chat, they answered immediately, talked me thru my options, created an invoice, AND quickly solved an issue I had with my first website. And they're so nice, too!

The cost is amazingly inexpensive for the value. I used a discount offer, but even at full price it's more than reasonable.

I've already recommended the service to several colleagues and will continue to do so.

18 April 2025
Unprompted review
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Reply from SetraHost

Thank you so much for taking the time to share such an awesome and detailed review! It truly means a lot to hear how much of a difference SetraHost has made for you. We are always happy to help, and it is great to know that the support and guidance have helped speed up your projects and made things easier. We are excited to keep supporting you with all your new projects and really appreciate you recommending us to others! If you ever need anything, you know where to reach us and we're always happy to help.

Rated 5 out of 5 stars

Seamless Free WordPress Migration, EXCELLENT Chat Support

I've been with my former domain host for years and it's been a miserable, expensive experience. I've tried other hosts who promised tech support and always felt burned by the experience.
Setrahost has been a MIRACLE. Affordable, seamless free Wordpress migration from my old host, extremely friendly and knowledgeable chat support, FAST turnaround on any tickets.
LOVE this company.

24 March 2025
Unprompted review
SetraHost logo

Reply from SetraHost

Thank you so much for the amazing feedback! We are so happy to hear that the migration went smoothly and that you have had a great experience with our support team. It truly means a lot to know you are loving the service, and we are excited to keep supporting you and your projects moving forward. Thank you again for trusting SetraHost, we LOVE you!

Rated 5 out of 5 stars

SetraHost is fantastic

SetraHost is fantastic. I had issues at first setting up my email, but their support was very quick to respond and helped me resolve the issue quickly. I leaned on them quite a bit while I was learning how to set everything up, and they have proven to be in my court the whole time. I am especially impressed with their transparency with a service interruption that happened a couple days ago. They were ahead of the ball, and not only alerted customers, but provided a detailed cause, solution, and prevention tactic. Thanks, SetraHost!

21 March 2025
Unprompted review
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Reply from SetraHost

Hi Natasha! Thank you so much for the thoughtful review. We are really happy to hear that the support team was able to help you get everything set up smoothly, and it means a lot to know that you appreciate our transparency. We always want our clients to feel fully informed and supported every step of the way. Thank you again for choosing SetraHost. We are excited to keep being in your corner.

Rated 5 out of 5 stars

Optimistic for the future

It's only been a week, and I'm not exactly the world's most advanced user, but so far, I've been quite impressed with SetraHost.

Granted, I never would've moved over if they weren't running a promotional offer that substantially cut down the cost of hosting—I paid only a little more for three years with them as I was paying for a year of shared hosting. I ran into some initial technical difficulties and emailed at a very late hour; I received a response so immediately that I had gone to bed in the interim.

By the end of the next day, which was a Sunday, both of my websites were migrated over, and I was able to start a third subdomain and upload files. While I'm still learning how to do various things—again, not the world's most advanced user—I've been very happy with their service so far, and hope that it continues into the future.

9 March 2025
Unprompted review
SetraHost logo

Reply from SetraHost

Hi Noah! Thank you so much for the thoughtful and detailed feedback. We are really glad to hear that you had a smooth migration experience and that the support team was able to help right away when you needed it. We are excited to have you with SetraHost and are always here whenever you need help as you continue to build and grow your sites. Thank you again for choosing us.

Rated 5 out of 5 stars

Fantastic support, features & price

Fantastic support, great features and great price. I decided to switch hosts after many years with another one due to price hikes. SetraHost had an amazing offering for what I needed (which is pretty minimal, just one website). I ended up transferring my domain from a separate provider as well. I opened tickets to migrate my current site, including a Wordpress installation, along with reaching out when I had an error with domain transfer. Their support has been extremely responsive and fantastic, even on a Saturday. The site migration was seamless and they helped me resolve the domain transfer issue. Additionally, they helped fix some errors I was receiving on Wordpress. Such an amazing first impression and I'm truly impressed.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Smooth Migration, Great Support, and Flexible Pricing

I recently moved my websites from Bluehost to SetraHost, and the process was surprisingly smooth. I was a little worried about migrating everything over, but their support team made it easy. They were quick to respond and patient in guiding me through the transfer. It never felt like I was just another ticket in a queue—they actually took the time to help.

What really stood out to me was their pricing structure. I don’t need high-tier hosting with a ton of extras—I just need something reliable that fits my budget. Bluehost didn’t have a real budget option, and I didn’t want to overpay for features I wouldn’t use. SetraHost, on the other hand, has different tiers, including affordable plans that work well for smaller sites. That flexibility was the deciding factor for me.

So far, everything has been running smoothly. If you're looking for hosting that doesn’t force you into a one-size-fits-all plan, SetraHost is worth considering.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Damon: friendly, understanding, efficient, and helpful!

Damon, the chat customer service rep, diagnosed a certificate issue and its underlying DNS issue, and resolved it quickly, keeping me informed the whole time. After that was fixed, I got great tips for navigating the client console so that I could troubleshoot future issues myself more easily. Friendly, understanding, and efficient. Thank you so much!

2 January 2025
Unprompted review
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Reply from SetraHost

Hi Erica! Super happy to hear you had a great experience with Damon. It's also great to hear the issue was able to be resolved in a quick manner. If there's ever anything we can help with, please do not hesitate to reach out and we're always happy to help.

Rated 5 out of 5 stars

Setra is Quick to Help Me!

Setra is great about quickly helping me with any issues I am having on my blog!

2 January 2025
Unprompted review
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Reply from SetraHost

Hi Laken! Thank you so much for the review. We're always happy to help!

Rated 5 out of 5 stars

Best Host I've had in 25 years of business

These guys do a great job at hosting my websites, as well as their customer support. I'll recommend them to anyone looking for web hosting!

24 December 2024
Unprompted review
SetraHost logo

Reply from SetraHost

Hi Josh! It's been an honor to have you a part of the family for the last 5 years now! We are very happy to hear you've been satisfied with our services and appreciate you taking a moment to leave such a kind review.

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