Silver Gold Bull logo
Visit website

Silver Gold Bull Reviews 4,892

•
TrustScore 4.5 out of 5

4.5

Gold dealer
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 386 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service and the overall positive experience with their orders. Many people highlight the quality of the product received and the excellent service provided throughout their interactions. However, some customers were not happy with the customer service, mentioning issues with communication regarding order delays and a lack of responsiveness. A few other people also felt that the delivery times were longer than expected, and some experienced problems with tracking information or incorrect deliveries.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and appreciated... See more

Product

Reviewers mention positive feedback about product quality and condition. Many customers received their... See more

Service

Consumers find service to be positive. Many reviewers praise the great experience, fantastic service, and... See more

Customer service

Users describe ambiguous interactions with customer service. Many reviewers praise the great and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every transaction is easy. Silver Gold Bull explained that my order would take a little while to be delivered because of the spike in interest of precious metals. So because they communicated that... See more

Rated 5 out of 5 stars

I've been doing retail business with them since 2022 and now have a trading platform on their website since the beginning of Nov. 2025. Having made double-digit phone calls to them in managing my reta... See more

Rated 5 out of 5 stars

Silver Gold Bull always kept me informed of the progress of my order during an extremely busy period of silver trading. At no time was I concerned about the status of my order and delivery time. Excel... See more

Rated 5 out of 5 stars

SGB is reliable and consistent. I was notified that my order would be delayed given, what I assume is the high demand for silver. I had sent a note asking if I could have at least the gold that I or... See more

Company details

  1. Gold dealer

Written by the company

Silver Gold Bull Canada is Canada's leading bullion dealer. We deliver gold coins, gold bars, silver coins, silver bars and precious metals to your door. Order today!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very easy to purchase silver coins

Very easy to purchase silver coins! I ordered random year Royal Canadian Mint coins and received the 2026 coins, which were a little bit extra per ounce. Very happy with my order, will be dealing with SilverGoldBullion going forward!

22 December 2025
Unprompted review
Rated 1 out of 5 stars

One of the worst experiences of my life…

One of the worst experiences of my life was purchasing gold bars from Silver Gold Bull. They take absolutely no responsibility for delayed orders.
When I first called the shipping department, a man named Amed answered and told me he would update my address, but he didn't follow through. A few days later, I called again and a woman who works with him answered (unfortunately, she didn't introduce herself, so I don't have her name). She said "there's no one here but me," which is really laughable. She wouldn't let me speak to a higher authority and kept making excuses about how busy the business was.
I repeatedly told her that I needed these orders for gifts and that I was traveling, but she didn't care at all. She just kept repeating herself without any regard for my problem.
What makes this worse is that Amed knew that FedEx doesn't change the address after a package has been shipped, yet he told me "the package will be delivered to you the next day." These people lack knowledge and their presence only creates problems. They just make excuses and cause issues, and apparently no one supervises their work.
Please stop making excuses and just do your job. I wish your manager would fire both of you from this company.
I'm sorry that I created such a bad experience for myself by purchasing from Silver Gold Bull. If there was a zero-star option, I would definitely choose it.

22 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look