Shades Blinds Reviews 

3,020
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 542 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the professional and efficient service, noting the punctuality and helpfulness of the staff from initial measurement to fitting. Many people appreciate the reasonable pricing and the overall smooth process, often highlighting clear communication and quick installation times. However, some customers noted product issues, such as blinds not fitting correctly, being the wrong type or color, or arriving faulty. A few others felt installation quality was inconsistent, with blinds poorly fitted or having operational problems. Some reviewers also experienced unprofessional or defensive staff interactions and poor communication regarding order details or delays.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with their... See more

Price

Customers consistently note positive experiences with price, often describing them as good, fair, reasonable,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Milo was very professional when he came round to measure up. He rang me 30 mins before the appointment as I had requested. He treat the house with care and made sure to wipe his feet on the doorma... See more

Company replied

Rated 5 out of 5 stars

What a stress free experience we have enjoyed with Shades Blinds? From arranging an appointment to the friendly, professional and efficient measuring by Josh over two large box windows with vertical... See more

Company replied

Rated 5 out of 5 stars

Sales Rep was on time and tracking service made it easy to see when he would arrive. He was well mannered, professional. I was kept up to date by email that fitting day was on schedule. Young man who... See more

Company replied

Rated 5 out of 5 stars

Blinds fitted by Robert quicker than I expected,even though there was a slight problem with my kitchen window frame he professionally found a way around the problem.A credit to the company


Company details

  1. Window treatment store

Information provided by various external sources

Shades Blinds Glasgow have been serving customers in Scotland’s Central Belt for over 30 years, offering the most comprehensive range of window blinds, covering Glasgow and many locations beyond, such as Ayr, Irvine & East Kilbride. Here at Shades Blinds in Glasgow City, we manufacture top quality products, at exceptional value for money, all made to measure window blinds on all blind ranges: that has always been our trademark.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(3,020)

508 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Blinds purchase

We were delighted with the service we received from day one. We were happy with the price and the customer service was excellent.

30 June 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Highly recommend!

Great service from start to finish. Both the consultation by Allan and installation by Robert, professional & efficient! Would highly recommend to anyone looking for blinds completely hassle free!

26 June 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

They where prompt good communication…

They where prompt good communication and a fair price I got the faux wood blinds and I love them and 5 star to the fitter as well happy customer

25 June 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Fraser did an excellent job of fitting…

Fraser did an excellent job of fitting my new blinds. He was on time for my appointment, very courteous, professional and friendly. Excellent job.

25 June 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Fast and efficient service from initial…

Fast and efficient service from initial visit helping us choose best blinds for our french doors to the fitting. Both the salesman David and the fitter Kyle were professional and friendly. Very happy with our blinds and would recommend Shades .

24 June 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Purchased all my blinds from Shades…

Purchased all my blinds from Shades over the past 25 years and have always been entirely satisfied with quality, service and price

24 June 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 1 out of 5 stars

Just received a phone call on the day…

Just received a phone call on the day of installation that the blinds we had ordered a week ago are out of stock and wouldn't be coming back in, I understand stand these things happen but I would have expected to have heard before the day of installation, I had already made arrangements for someone to be at the property and now need to go look for an alternative company and start the whole process again.

25 June 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Shades Blinds.

Rated 5 out of 5 stars

What a stress free experience we have…

What a stress free experience we have enjoyed with Shades Blinds? From arranging an appointment to the friendly, professional and efficient measuring by Josh over two large box windows with vertical blinds to two roller blinds to the quick, efficient and clean installation by John.....all within a week.....a company that we could recommend to all.
Thank you Shades Blinds

24 June 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 1 out of 5 stars

NO ACCOUNTABILITY AND AWFUL CUSTOMER SERVICE

We ordered blinds from shades in APRIL. Still waiting for the final part to complete, it’s now JUNE.

They came out measured in April and fitted in April - however one of the sizes for our windows was incorrect even after measuring prior to fitting.

They then came out and fitted the right size , however it was the wrong blind. We ordered all wooden slated shutter blinds and they had fitted plastic ones that look a lot cheaper.

Then came out and said that we were correct in what we were saying??

And now 24th June they have phoned to say our scheduled appointment to fix this whole mess has been cancelled.

They haven’t once prioritised this job even though we have waited for several months. Poor customer service to be phoned on the day of the appointment to say it won’t be happening and poorer service to not take this job as priority as it has been their fault numerous times.

24 June 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Shades Blinds.

Rated 5 out of 5 stars

When fitter came for the second time i…

When fitter came for the second time i asked him that there was a small fault on last window that was fitted rectified fault straight away

22 June 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Very friendly staff easy process quick…

Very friendly staff easy process quick delivery and excellent blinds from start to finish 1st class service.

9 June 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Great fast reliable service most…

Great fast reliable service most professional I’ve came across I have had a few companies out and Shades by far the best !

18 June 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Mark was amazing

Mark was amazing. Informative,experienced and had helpful suggestions. Not pushy at all.
The fitting went very smoothly and I am very happy with my new bedroom blinds.

5 June 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

The service I received from shades was…

The service I received from shades was excellent. On the day of the appointment I was kept up to date on the time they would be arriving. Ryan called me when he was 30 minutes away to let me know he was on his way. When he arrived he was very friendly, professional and knowledgeable. I was happy with the price quoted.

17 June 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Excellent service

Excellent service. Fast to install. All sakes were professional and accurate. Price was outstanding! Highly recommended.

17 June 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Shades Blinds visit

I had Anthony from Shades Blinds out on Tuesday 9th of June to check my blinds. They had to be returned as they were faulty. Anthony returned yesterday 16th of June to install my blinds as they had been fixed he checked them, then asked if I was happy with them which I was. He was very friendly and helpful. A would highly recommend Shades Blinds as there customer service is 1st class and there employees

16 June 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 1 out of 5 stars

Poor service rude staff waited 15 min…

Poor service rude staff waited 15 min no anwser plus payed alot money for blind keep falling apart wont be bk

16 June 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Shades Blinds.

Rated 5 out of 5 stars

Quick service

Blinds supplied and fitted within a couple of weeks of first appointment. A professional friendly service. Would recommend using Shades blinds as I have used them many times due to their service and reasonable costs.

15 June 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

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