Shark Clean UK Reviews 50,508

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 10,457 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the quality of their products and the efficiency of their service. Many customers highlighted the powerful performance of the products, noting their effectiveness and durability even after extended use. The ordering process is frequently described as easy and straightforward, with many appreciating the quick and reliable delivery service. However, some customers also noted issues with certain products not meeting expectations, particularly regarding suction power or battery life for cordless models. A few other people also felt that customer service could be inconsistent, with some experiencing delays in resolving faulty product issues or receiving replacements.

What people talk about most

Product

Customers had positive experiences with product, with many praising the quality and performance of items such... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Quality

People report positive experiences with quality, often describing products as well-made, reliable, and having... See more

Order

Reviewers mention positive feedback about order, highlighting the quick and easy online ordering process.... See more

Service

Customers consistently note positive experiences with service, often praising excellent delivery and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought Shark Pet Plus Cordless Stick Vacuum cleaner, and I was impressed by its power and capability. Delivered next day. Wow. Does the job without any hassle, only impovement could be done when its... See more

Rated 4 out of 5 stars

Experience of buying was spot on, vacuum is so powerful. I was slightly embarrassed by amount of dust it found on first run around house. Only reason for 1 star drop is that we have thick pile carp... See more

Rated 4 out of 5 stars

Shark hoover purchased for the odd quick clean round the house. Power alot weaker than expected for a cordless rechargeable hoover.But Ideal for a scoot round the place but not for everyday cleaning a... See more

Rated 5 out of 5 stars

I’m not easily impressed but the build quality of the Shark Ninja equipment I have bought from fans to air purifiers and carpet cleaner all have worked as described. Seen well made and I wouldn’t keep... See more


Company details

  1. #79 of 133 best companies in Appliance shop

About Shark Clean UK

Written by the company

Shark, the leading brand in vacuum cleaners in the UK*, is committed to crafting high-quality household products. Our range includes a wide selection of corded, cordless, and handheld vacuum cleaners, as well as steam mops, air purifiers, hair dryers, and other innovative solutions.

Shop Upright Vacuums Shop Cordless Vacuums Shop Stratos Shop Shark Beauty Shop Offers Contact Us

Free Next Day Delivery
7 days a week*

Automatic 5-Year Guarantee*
Confidence in our design and quality

30 Day Returns
Free returns on main units

Pay-in-3
Shop now, pay later with Klarna


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

51k reviews

5-star
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Rated 5 out of 5 stars

It so powerful

It so powerful. I prefer this to the Dyson which is more of a dustpan and brush compared to the shark that actually gets fine dust up. The emptying container is amazing. All ready to grab and hoover. Well designed and made.

27 November 2025
Rated 5 out of 5 stars

How can you not love Shark

How can you not love Shark? Anybody who has bought any of their products and discovered how much thought their superb engineers put into every single device....fantastic!! Don't stop doing what you do, guys, well worth it and I'm a dedicated customer!! Love your stuff!! Even the delivery is great! Everything is just the best! Quality for a very reasonable price!

23 January 2026
Rated 1 out of 5 stars

Order Late

Ordered on time for next day delivery, not received it. No point in putting a cutoff and offering something if you cant ?

12 May 2026
Unprompted review
Shark Clean UK logo

Reply from Shark Clean UK

Hi Aysha,

Thank you for taking the time to share your feedback.

We’re truly sorry to hear how frustrating this must have been, especially when you placed your order expecting next day delivery, and it didn’t arrive as promised. This isn’t the experience we want for our customers, and we’d like to look into this for you. Please reach out to us using the link below so we can access your details and investigate what’s happened.

https://support.sharkninja.co.uk/contact-us

Kind regards,
Shark Home UK

Rated 5 out of 5 stars

Absolutely wonderful product by shark …

Absolutely wonderful product by shark .. I'm using it since 5 months and it's working perfectly ... nothing to worry about it's performance ... so satisfying to use. ... fully recommended 👌 . Had no issue with placing online order ... got my order safely at my doorstep ... thankyou shark and everyone who made this purchase happen so wonderfully 😊👍🫶

29 November 2025
Rated 1 out of 5 stars

Awful customer service

UPDATE: they said they would contact me weeks ago but no action had been taken, no replies to emails so disappointing do not bother buying this product- buy a dyson instead….

I’m extremely disappointed with both the quality of the Shark FlexStyle and the way this issue has ultimately been handled.

The product was purchased from Boots in October 2024 as a gift. After a relatively short period of normal use, it began producing excessive steam/smoke during use, repeatedly setting off the smoke alarm in my home and making me concerned about using it safely. It has now stopped working entirely and shows a continuous flashing red light.

Following my original review, Shark responded publicly and asked me to get back in contact so the matter could be looked into further. I provided the requested information and explained the issues again in detail, however despite this, no meaningful resolution was reached.

I was ultimately told that because the product was outside the manufacturer’s warranty, Shark could not offer a repair or replacement, and instead offered a 30% discount towards purchasing another unit. For a premium product that appears to have failed prematurely, I do not consider this an acceptable outcome.

Under the Consumer Rights Act 2015, products should be of satisfactory quality, durable, and safe. Based on my experience, I do not feel this standard has been met.

Very disappointing experience overall.

12 May 2026
Unprompted review
Shark Clean UK logo

Reply from Shark Clean UK

Hi Honey,

Thank you for taking the time to share your feedback.

We’re truly sorry to hear how upsetting and frustrating this experience has been for you, especially given the safety concerns you’ve described and how let down you’ve felt by the handling of this so far. This is not the level of service we aim to provide, and we recognise how disappointing this situation must be. Your case has now been escalated for further review, and a member of our support team will be in touch with you directly to take a closer look and discuss the next steps.

Kind regards,
Shark Beauty UK

Rated 5 out of 5 stars

Quality at affordable prices

We purchased another shark vacuum after the last one took a tumble and crashed!

It was cheaper than the last one we purchased purchase but does a much better job 😅

We are so pleased with the Shark Vacuums we even purchased a new carpet cleaner and got rid of the Vax one!

7 April 2026

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