Shark Clean UK Reviews 50,503

This is the worst vacumn cleaner ever…
The battery would only charge to three lights and not four ergo it didn’t work.
I then ordered and paid for a new battery, same thing happened. I now have a defunct hoover and two batteries that don’t fully charge.
Not at all happy. Never again. X

Thank you for your response, the Shark team, much appreciated, however, I could not click on the link you provided??

Delivered on time. Quick efficient delivery. Love my shark!!!!

Great company

I submitted the following review after receiving an email from Shark, following which I was notified that it wasn't acceptable. I edited it to remove the name of the courier company but this was also deemed unacceptable. So here goes with a copy of my of my 2nd review direct to Trustpilot:

I ordered a replacement wand for my Shark vacuum cleaner. It was delivered reasonably quickly but the shaft was dented on delivery (poor packing and poor courier treatment in my view). I rang Shark and they said they'd send a replacement which they did but it took several days (I didn't need to return the damaged item). The replacement item was also damaged due to poor packing and poor treatment by courier. I'm too exhausted now to expect a replacement in original condition. I would certainly suggest reviewing your courier.

Alot of great products at a fair price. Delivery was fast. Will definitely order from them again.

Excellent product great service

Great hoover. Fantastic value

I purchased the item for my daughter as a gift, this was because she was borrowing mine all the time.
She loves the product, perfect for her needs.

Quality vacuum cleaner at a reasonable price. Quick delivery.

I purchased the shark carpet expert EX150 series ( carpet cleaner ) I got it on sale for £159. It’s a great machine. Cleans well. Not to loud. Not to heavy, compared to my old bissell. I would say make sure you hoover well beforehand. I did downstairs, but got too carried away and forget to hoover upstairs. I ended up with lots of hair on the brush, as this is not the anti hair wrap model. That’s was £350 and out of my price range. It’s easy to take apart to clean. Took me a while though to do it. But cleaned it after use. And let it all dry before storing. The dry mode does not heat up. It basically goes over the carpet again and sucks up more water. Mine carpets are nearly dry after two hours. Would I recommend, yes. Just make sure you hoover well beforehand.

Love shark products. Not disappointed with my vacuum

Purchased the facial glow, on first couple of times using it I wasn’t overly impressed but I continued and I love it.

Great item, it’s the third one purchased as I have been ordering for family as item a great little product

I'm actually pretty shocked and appalled by the customer service I've recieved from this company. Six weeks ago, I left an honest review about their glam hair multi-styler, which I had purchased as a christmas gift for myself. In the review I discussed how the product had damaged my hair after just two uses, the curls never hold regardless of what you do and what product you use, and the only decent tool you get is the straightener which I admit I do like, but you can get cheaper ones that do the same job.
Customer services commented on my review within a couple of days which at the time I found impressive, they let me know that they were keen to resolve this for me and that they had reached out to me via email. I responded to their email the same day. That was six weeks ago and. I have now reached out to them twice to get a resolution, and they have continued to ignore me. They literally commented my my review that they would reach out, sent me one email so that they kept their promise of reaching out and then never actually bothered from there. Honestly I'm really disappointed, up until now shark as a brand were one of my favourites, but I'm absolutely appalled with their customer service if this is the standard they're going for.

Excellent service and good products Thank
Thank you

Vacuum has been excellent for the last 6 months and continues to perform like new.

Replacement for previous Shark vacuum. New one has a couple of issues. The tool that arrived with the machine does not fit well on either tool retainer (did on old model). Shark still can't put sufficient cable on the machine to allow the plug to hang down when stored. New machine is obviously cheaper to make and feels it.

The shark came quickly
Even the DPD driver delivered it to my home

Amazing products and amazing service they stepped in when Argos wouldn’t help and they sent me a replacement free of charge. No hassle, easy and quick. Perfect thanks

I did not know that my vacuum had a 5 year warranty until I called an extremely helpful guy at Shark. Simply gave him the serial number and that was it. My floor nozzle brush had stopped spinning and I received a free replacement the very next day and it was incredibly easy to fit. What fabulous service. Cannot recommend Shark highly enough.