SharkNinja DE Reviews 

32,899
•
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Price was good, delivery was somehow fast. I felt that I knew was all the time, so the communication was good. I have not tested it but so far so good. In the Spanish translation you use one word that... See more

Rated 5 out of 5 stars

Had an issue with a noisy motor on my 2 1/2 year old shark cordless. Phoned customer service and after the usual checks, a replacement motor was sent within 24 hours, all under warranty. Fitted and va... See more

Rated 5 out of 5 stars

I was very pleased when I saw the promotion on Shark Power Detect and bought it without second thoughts. Always buy from d official website!

Rated 5 out of 5 stars

Outstanding customer service from SharkNinja Germany. I had two issues — a return on a Ninja Woodfire pizza oven and a defect claim on my Ninja ES601 espresso machine — and both were resolved quickl... See more

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4.6

Excellent

TrustScore 4.5 out of 5

33k reviews

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4.6

All reviews

(32,899)

11,736 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleased to have one now.

Have recently acquired a ninja air fryer. So pleased with it, wish we had bought one long time ago. No issues, easy to clean . I'm impressed..

20 December 2025
Unprompted review
Rated 1 out of 5 stars

AVOID THEM AT ALL COSTS IF YOU ACTUALLY WANT TO RECEIVE WHAT YOU PAID FOR

I paid 200€ for a hair styling product from SharkClean. THEY GAVE THE WRONG ADDRESS TO DHL so it was delivered somewhere else entirely. Despite me proving. I entered the correct address in my order both Shark and DHL refused to fix it. NO PRODUCT, NO REFUND - JUST CIRCULAR BLAME. It is now been several months and they are completely unhelpful. Ive contacted them over 8 times! AVOID THEM AT ALL COSTS IF YOU ACTUALLY WANT TO RECEIVE WHAT YOU PAID FOR

Yes, Shark performed an investigation on the delivery, which resulted in PROOF that the order was shipped to the WROMG ADDRESS, yet they still didn’t do anything about it.

Truly worst experience I’ve ever had with a retailer.

22 September 2025
Unprompted review
SharkNinja DE logo

Reply from SharkNinja DE

Hello Kendra,

thank you so much for taking the time to leave us a review.

We are disappointed to hear about your experience and we are sorry for the inconvenience caused by the delivery process of your order.

As we checked, an investigation has been conducted and our Customer Support Team has communicated the resolution to you via E-mail.

Please rest assured that your feedback has been shared with the relevant team, for future improvements of our services.

In case further assistance is needed, please do not hesitate to contact us:

Shark Beauty DE

Rated 5 out of 5 stars

I am very satisfied

I am very satisfied with Shark FlexStyle 5-in-1 Haarstyler. It is powerful and very high quality, also easy to use. I recommend definitely try.
Delivery was fast too.

14 January 2026
Rated 1 out of 5 stars

Continuous dissatisfaction

I have always considered Ninja a premium brand, which is why my recent experience has been extremely disappointing.

Within just a few days, I had to return two different items in a row, both due to visible damage and quality issues right out of the box. The most recent unit even arrived with a clear dent next to the control panel, which is completely unacceptable for a new product—especially at this price point.

What makes this more frustrating is that the second purchase was meant to resolve a previous malfunction of my original device. Instead of a smooth resolution, the situation has turned into repeated returns, delays, and uncertainty.

I genuinely like Ninja products and own several of them, but this experience has seriously affected my confidence in their quality control and handling of replacement orders. For a brand positioned as premium, this level of inconsistency is not acceptable.

I hope Ninja takes this feedback seriously and improves quality checks before shipping, especially for replacement or base-unit orders.

11 January 2026
SharkNinja DE logo

Reply from SharkNinja DE

Hello Ivan,

Thank you for sharing your experience with us.

We completely understand how disappointing and frustrating it is to receive a damaged unit — especially after you’ve already had to return a product recently. This is not the standard of quality and service we aim to provide.

We’re glad you have contacted our support team. They are reviewing your case and will follow up with clear next steps so we can arrange the return and a replacement OL750EU base unit.
Please rest assured that if our support team made any pricing commitment during your previous interaction, we will of course honour it.

If you have any additional questions or documents to share, you can reach us here at any time:

https://support.ninjakitchen.de/hc/de/articles/360016839079-Kontakt

Kind regards
Ninja Kitchen DE

Rated 1 out of 5 stars

Cancelled my order for absolutely no…

Cancelled my order for absolutely no reason. Payment went through, card was in my name and registered to the delivery address.

10 January 2026
SharkNinja DE logo

Reply from SharkNinja DE

Hello Aimee,

thank you for taking the time to leave us a review.

We are sorry to hear your order was cancelled.

Please note that orders may be automatically canceled if the details provided in the order (e.g., name or address) do not match the information on the payment method used. Even the smallest discrepancies can lead to cancellation for security reasons. In such cases, no payment will be processed and your data will not be misused.

Our customer support team is always available to assist you if you need help:

https://support.sharkclean.de/hc/de/articles/360016839439-Kontakt

Kind regards,
Shark Beauty DE

Rated 2 out of 5 stars

hard work to get acceptable customer service

I experienced rather rigid customer service when I had a problem with my new Ninja Creami. It required perhaps too many emails and a little too much pressure from me for Ninja customer service to agree to the compromise solution I suggested, but they did eventually agree. So, ultimately I was offered an acceptable resolution, but its a shame I had to fight so hard to get it. Please Ninja, take more responsibility when your products dont work properly when they arrive with the customer by applying your warranty rules a little more flexibly - the risk and hard work should not all rest with the customer who has invested heavily in your product.

8 January 2026
Unprompted review
SharkNinja DE logo

Reply from SharkNinja DE

Hello Nikos,

thank you for taking the time to write a review.

We are sorry that your experience with our Customer Support Team did not meet our usual standards and the Ninja CREAMi you received did not work as expected.

As we have checked, our colleagues have reviewed the case and a resolution was provided.

We hope this helped improving your experience with us. Your feedback has been noted and will be used for future improvements of our services.

Kind regards,
Ninja Kitchen DE

Rated 5 out of 5 stars

Fantastic!!

I ordered a Ninja Thirst bottle at 16.45 on Monday and it arrived the following morning!! Amazing service and a great bottle!! Bought as a gift as I already had one and love it!!

13 January 2026
Unprompted review
Rated 1 out of 5 stars

We are extremely disappointed

We are extremely disappointed with this coffee machine for several reasons:
• The machine is very difficult to set up, even for preparing a single cup of coffee. Despite extensive time spent on adjustments, training, and wasting coffee beans, we were unable to prepare even one truly good cup of coffee.
• Regardless of the selected settings, the machine always produces very short coffees. There is no noticeable difference between the S, M, L, or XL options.
• Water constantly leaks into the small drip tray, which needs to be emptied far too frequently.
• The machine is unable to properly dispense coffee beans, regardless of the chosen settings.

Considering the high price of this coffee machine, its performance is far below expectations. Therefore, the machine is going to be send back, respectfully we are expecting the amount we paid to be fully refund!

3 January 2026
SharkNinja DE logo

Reply from SharkNinja DE

Hallo,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihre ausführliche Erfahrung mit uns zu teilen.

Wir verstehen, wie enttäuschend diese Situation für Sie ist, und möchten uns dafür entschuldigen. Bitte kontaktieren Sie unser Support-Team direkt über den folgenden Link, damit wir Ihren Fall prüfen und eine Lösung finden können:

https://support.ninjakitchen.de/hc/de/articles/360016839079-Kontakt

Ihr Feedback zu Einrichtung, Einstellungen und Leistung der Maschine ist für uns sehr wertvoll. Wir werden es an die zuständigen Teams weiterleiten, um Verbesserungen zu prüfen.

Mit freundlichen Grüßen,
Ninja Kitchen DE

Rated 1 out of 5 stars

Bad customer support

requested the cancellation less than an hour after placing the order, during a regular weekday, so I was surprised to learn that it was already too late to stop shipment.

2 January 2026
SharkNinja DE logo

Reply from SharkNinja DE

Hello Natasha,

Thank you for taking the time to share your experience with us.

We understand how disappointing it can be when a cancellation is no longer possible. As stated during the ordering process, cancellations can only be made within the first 30 minutes after placing an order.

We’re glad you reached out to our support team and that the situation has now been handled. If you have any further questions, please feel free to contact us via the link below:

https://support.ninjakitchen.de/hc/de/articles/360016839079-Kontakt

Kind regards,
Ninja Kitchen DE

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