Price was good, delivery was somehow fast. I felt that I knew was all the time, so the communication was good. I have not tested it but so far so good. In the Spanish translation you use one word that... See more
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Had an issue with a noisy motor on my 2 1/2 year old shark cordless. Phoned customer service and after the usual checks, a replacement motor was sent within 24 hours, all under warranty. Fitted and va... See more
I was very pleased when I saw the promotion on Shark Power Detect and bought it without second thoughts. Always buy from d official website!
Outstanding customer service from SharkNinja Germany. I had two issues — a return on a Ninja Woodfire pizza oven and a defect claim on my Ninja ES601 espresso machine — and both were resolved quickl... See more
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Pleased to have one now.
Have recently acquired a ninja air fryer. So pleased with it, wish we had bought one long time ago. No issues, easy to clean . I'm impressed..
Great Product, Greater Customer Service!
I especially love how customer relationships are handled. They are quick, detailed, and friendly. The product itself makes my life easier. I definitely recommend it!
Would have given 5 stars if the blender…
Would have given 5 stars if the blender were quieter. It’s very powerful, but the noise level is quite high.
May use AI-assist with repliesRead more
AVOID THEM AT ALL COSTS IF YOU ACTUALLY WANT TO RECEIVE WHAT YOU PAID FOR
I paid 200€ for a hair styling product from SharkClean. THEY GAVE THE WRONG ADDRESS TO DHL so it was delivered somewhere else entirely. Despite me proving. I entered the correct address in my order both Shark and DHL refused to fix it. NO PRODUCT, NO REFUND - JUST CIRCULAR BLAME. It is now been several months and they are completely unhelpful. Ive contacted them over 8 times! AVOID THEM AT ALL COSTS IF YOU ACTUALLY WANT TO RECEIVE WHAT YOU PAID FOR
Yes, Shark performed an investigation on the delivery, which resulted in PROOF that the order was shipped to the WROMG ADDRESS, yet they still didn’t do anything about it.
Truly worst experience I’ve ever had with a retailer.

Reply from SharkNinja DE
I am very satisfied
I am very satisfied with Shark FlexStyle 5-in-1 Haarstyler. It is powerful and very high quality, also easy to use. I recommend definitely try.
Delivery was fast too.
Continuous dissatisfaction
I have always considered Ninja a premium brand, which is why my recent experience has been extremely disappointing.
Within just a few days, I had to return two different items in a row, both due to visible damage and quality issues right out of the box. The most recent unit even arrived with a clear dent next to the control panel, which is completely unacceptable for a new product—especially at this price point.
What makes this more frustrating is that the second purchase was meant to resolve a previous malfunction of my original device. Instead of a smooth resolution, the situation has turned into repeated returns, delays, and uncertainty.
I genuinely like Ninja products and own several of them, but this experience has seriously affected my confidence in their quality control and handling of replacement orders. For a brand positioned as premium, this level of inconsistency is not acceptable.
I hope Ninja takes this feedback seriously and improves quality checks before shipping, especially for replacement or base-unit orders.

Reply from SharkNinja DE
Cancelled my order for absolutely no…
Cancelled my order for absolutely no reason. Payment went through, card was in my name and registered to the delivery address.

Reply from SharkNinja DE
Qualität ist toll
A little bit heavier than my old Dreame…
A little bit heavier than my old Dreame but it seems also less fragile. I line the self-cleaning functionalities for that price.
hard work to get acceptable customer service
I experienced rather rigid customer service when I had a problem with my new Ninja Creami. It required perhaps too many emails and a little too much pressure from me for Ninja customer service to agree to the compromise solution I suggested, but they did eventually agree. So, ultimately I was offered an acceptable resolution, but its a shame I had to fight so hard to get it. Please Ninja, take more responsibility when your products dont work properly when they arrive with the customer by applying your warranty rules a little more flexibly - the risk and hard work should not all rest with the customer who has invested heavily in your product.

Reply from SharkNinja DE
Fantastic!!
I ordered a Ninja Thirst bottle at 16.45 on Monday and it arrived the following morning!! Amazing service and a great bottle!! Bought as a gift as I already had one and love it!!
I have so many ninja products all are great.
Ninja’s customer service is very good . I had many products all are so good.
We are extremely disappointed
We are extremely disappointed with this coffee machine for several reasons:
• The machine is very difficult to set up, even for preparing a single cup of coffee. Despite extensive time spent on adjustments, training, and wasting coffee beans, we were unable to prepare even one truly good cup of coffee.
• Regardless of the selected settings, the machine always produces very short coffees. There is no noticeable difference between the S, M, L, or XL options.
• Water constantly leaks into the small drip tray, which needs to be emptied far too frequently.
• The machine is unable to properly dispense coffee beans, regardless of the chosen settings.
Considering the high price of this coffee machine, its performance is far below expectations. Therefore, the machine is going to be send back, respectfully we are expecting the amount we paid to be fully refund!

Reply from SharkNinja DE
Bad customer support
requested the cancellation less than an hour after placing the order, during a regular weekday, so I was surprised to learn that it was already too late to stop shipment.

Reply from SharkNinja DE
Had a great experience and enjoying…
Had a great experience and enjoying trying out different recipes
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