Poor service.
Poor service.
Frozen my account after few daya using with few personal daily expenses.
3 weeks no update, after they ask to provide the explanations about 3 or 4 transactions . Totally not recommending to use that service, your money won't be in safe place
Reply from SharPay
Dear Customer,
We are writing to formally notify you regarding the current status of your account and the necessary steps required to resolve the ongoing compliance investigation.
Your account has been suspended due to a combination of security flags, potential violations of our Terms of Service, and mandatory regulatory requirements (Anti-Money Laundering and Counter-Terrorist Financing regulations).
Please be advised of the following critical points regarding your case:
Multi-Accounting Violation: Our system detected that you created a duplicate account instead of accessing your original registered profile. Operating multiple accounts is a direct breach of our platform’s terms.
Inconsistent Credentials: During the support dialogue, you provided multiple conflicting phone numbers and email addresses, raising severe security and identity verification concerns.
Transaction Freeze: In accordance with financial regulations and our internal risk policies, all pending transactions and funds are currently frozen. Transactions cannot be cancelled, reversed, or refunded upon request while an active investigation is underway.
Required Action Steps
To proceed with the review of your account, you must complete the following compliance procedures strictly within the requested framework:
Identity Re-Verification: You are required to pass the biometric face verification process (Face ID/Liveness check) exclusively via our official mobile application using your original registered account.
Source of Funds / Source of Wealth Verification: You must provide official documentation explicitly proving the legal origin of the funds used for your recent transactions (e.g., bank statements, official salary slips, tax returns, or documented proof of legal business activity).
Please Note: Requests via chat to manually bypass verification links, ignore official email communications, or cancel transactions without proper documentation will not be entertained.
Our compliance department and processing partners will not review any account reinstatement requests until the documentation listed above is fully submitted and verified.
Sincerely,
Compliance & Risk Department
SharPay.