Banner for Shawfield Timber
Shawfield Timber logo
Visit website

Shawfield Timber Reviews 

226
•
TrustScore 4.5 out of 5

4.7

Timber merchant
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 148 reviews, reviewers overwhelmingly had a great overall experience with this company. Customers frequently praise the remarkably fast delivery times and note that the professional drivers are exceptionally helpful, friendly, and polite when dropping off heavy materials. Consumers also appreciate the consistently high quality of the timber products, the highly competitive pricing, and the very efficient online ordering process. Some reviewers were not happy with unexpected delivery delays, poor communication issues, and missing items that significantly disrupted their ongoing building projects. A few people also mentioned receiving damaged goods or incorrect sizes, requiring considerable additional time and effort to sort out necessary replacements.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrival times and... See more

Service

Customers had positive experiences with service, frequently highlighting prompt order handling, helpful staff... See more

Product

Users describe positive interactions with product, expressing satisfaction with the excellent build quality... See more

Order

Reviewers highlight positive aspects of order processes, frequently praising prompt communications, swift... See more

Staff

Clients share positive opinions on staff, frequently highlighting that employees and delivery drivers are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a delivery mishap which was quickly resolved all was good. I received the order but unfortunately the goods were damaged. I believe this was caused in transit. I cannot praise the service i re... See more

Rated 5 out of 5 stars

I was very impressed with my first transaction with Shawfield Timber. I placed my order at 7:52, received confirmation at 8:04 and notice my order was ready for collection at 08:34. My order was a pa... See more

Rated 5 out of 5 stars

Purchased some louvre doors, and unfortunately one was damaged in transit. Not the fault of the supplier I must add. I raised this problem that evening and by 8am the following morning I had a... See more

Rated 5 out of 5 stars

Item was delivered within a few days . Driver was pleasant. I ordered the wrong size and company was excellent at collecting the wrong order and sending me correct size with no problem what so ever.... See more

Company details

  1. Timber merchant
  2. also in
  3. Building Materials Supplier
  4. DIY Store
  5. Door shop
  6. Landscaping Supply Shop
  7. Wood Supplier

Written by the company

Quality Timber & Building Materials in Scotland. Serving both trade professionals and passionate DIYers for over 30 years with a friendly, knowledgeable team and a vast selection of timber and building supplies.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(226)

145 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I bought 14 meters 1.8 fencing

I bought 14 meters 1.8 fencing, it’s been up 1 month and every post is split near from top to bottom also most slats have warped at top and bottom. The nails are useless especially the ones given for the rails not nearly long enough.£580 odd quid wasted on crap cheap wood. Should have bought from Mitchell turf 😡

11 June 2026
Unprompted review
Rated 5 out of 5 stars

The quality of the louvre doors is…

The quality of the louvre doors is excellent. We were lucky to find these in imperial size (15 inches/381mm). Most suppliers now sell metric only, and the nearest size is 394mm. The only problem we had was with delivery but Gordon chased the delivery company and they arrived prompt 9am. Thank you.

3 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look