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Shawfield Timber Reviews 

226
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 148 reviews, reviewers overwhelmingly had a great overall experience with this company. Customers frequently praise the remarkably fast delivery times and note that the professional drivers are exceptionally helpful, friendly, and polite when dropping off heavy materials. Consumers also appreciate the consistently high quality of the timber products, the highly competitive pricing, and the very efficient online ordering process. Some reviewers were not happy with unexpected delivery delays, poor communication issues, and missing items that significantly disrupted their ongoing building projects. A few people also mentioned receiving damaged goods or incorrect sizes, requiring considerable additional time and effort to sort out necessary replacements.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrival times and... See more

Service

Customers had positive experiences with service, frequently highlighting prompt order handling, helpful staff... See more

Product

Users describe positive interactions with product, expressing satisfaction with the excellent build quality... See more

Order

Reviewers highlight positive aspects of order processes, frequently praising prompt communications, swift... See more

Staff

Clients share positive opinions on staff, frequently highlighting that employees and delivery drivers are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a delivery mishap which was quickly resolved all was good. I received the order but unfortunately the goods were damaged. I believe this was caused in transit. I cannot praise the service i re... See more

Rated 5 out of 5 stars

I was very impressed with my first transaction with Shawfield Timber. I placed my order at 7:52, received confirmation at 8:04 and notice my order was ready for collection at 08:34. My order was a pa... See more

Rated 5 out of 5 stars

Purchased some louvre doors, and unfortunately one was damaged in transit. Not the fault of the supplier I must add. I raised this problem that evening and by 8am the following morning I had a... See more

Rated 5 out of 5 stars

Item was delivered within a few days . Driver was pleasant. I ordered the wrong size and company was excellent at collecting the wrong order and sending me correct size with no problem what so ever.... See more


Company details

  1. Timber merchant
  2. also in
  3. Building Materials Supplier
  4. DIY Store
  5. Door shop
  6. Landscaping Supply Shop
  7. Wood Supplier

Written by the company

Quality Timber & Building Materials in Scotland. Serving both trade professionals and passionate DIYers for over 30 years with a friendly, knowledgeable team and a vast selection of timber and building supplies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(226)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

All Materials didn't arrive

Materials didn't arrive with the order and had to phone a half dozen times before I got a response then a guy told me he'd check what went wrong and phone me back in 10minutes I waited an hour and had to phone back myself then dealt with a further 2 people after that just so they could tell me what I already new they made a mistake and didn't put some of the items on the delivery truck
I asked them to get the missing items sent to me ASAP as I needed them for a job that was commencing the following day and they said they weren't going to be delivering the missing items until the middle of next week so I had to opt for a refund and take time out of my working day to pick up the missing materials myself which wasnt easy considering the missing materials was 400kilos of concrete and some timber

24 March 2026
Rated 1 out of 5 stars

Sent wrong size of door compared to…

Sent wrong size of door compared to what was ordered. Had joiner booked to install door...has done his best to adapt door to fit better but not ideal. Would have sent back if joiner wasnt booked in to complete work. Wouldn't recommend.

9 March 2026
Rated 5 out of 5 stars

18mm quad beading

I got 2.4m lengths of 18mm quad beading for over 50% less than bigger diy stores, also ordered online went next day and got within minutes all taped up. Great shop

5 March 2026
Rated 5 out of 5 stars

Excellent Customer Service

Purchased some louvre doors, and unfortunately one was damaged in transit.
Not the fault of the supplier I must add.

I raised this problem that evening and by 8am the following morning I had a response to say replacement door will be with me the next day…… and so I did.

Great customer service, and very good products.

24 February 2026
Rated 3 out of 5 stars

Not bad but....

Item arrived with packaging ripped open at one end which has resulted in a slight chip on the door nothing major but enough to mark the transaction down.Nothing wrong with service or communication.

20 February 2026

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