Sheds.co.uk Reviews 

Bought the £450 6'x8' shed. eyewateringly poor quality. Should have known better for the price. will never buy anything from them again.

Shed ordered at the end of May with a 3-5 day guaranteed delivery. After 4 days I hadn't heard anything so contacted sheds.co.uk by phone, the customer care guy told me he'd check with the supplier and get back to me that morning (by 10am).
I received no response until I phoned again later that afternoon to be told that they had checked but the following Friday would be the earliest possible. (2 weeks after the order).

I let that person know that they are still advertising that shed on a 3-5 day delivery, but they took no action and continue to advertise that to this day.

Today is the following Friday I've not heard anything back from Sheds.co.uk.
I've tried calling several times but no one answers the phone, and if I haven't had a response today, I will claim a refund from my bank.

Dishonest advertising and terrible customer service!

Wendy has dealt with my request for a refund very efficiently and promptly . Hopefully the refund will be processed as quickly.

Had a very last minute Shed that needed sorting, with some tricky adjustments. Ben was very kind, informative and helpful. Really appreciated the service!

Had a problem with the wrong hinges fitted by you fitters. Wendy Shepherd has sorted out the correct hinges to be sent which I am very grateful .Great and quick service for our lovely Summer House .
Thank you again .👍👍

Ben was extremely helpful and very efficient.

Good service and thanks to Ben G for additional advice

We have been looking for a cabin for sometime, and found one on Sheds.uk which suited our needs, so we made enquiries with James L, he helped us with any questions we asked, emails and calls, we could not be happier with the service we received from James, he is a credit to the company, well done, order placed and we can’t wait for our new cabin to arrive.

I've just received excellent customer service from James at sheds.co.uk. He was very patient when answering my questions regarding product warranties and put me at ease. Looking forward to getting my new shed now. Thanks James! 😊

Wendy at customer service was very helpful and perfessional . She dealt with my problem fast and efficiently , and was quick to get back to my email.

This is mixed review to be honest.
The quality of the craftsmanship is very poor. Rushed together with a nail gun where the majority of the nails weren’t even in the wood.
Had to repair/cut down 6 out of 9 panels to even make the shed panels fit the base.
The manufacturer did send new roof panels as requested due to them being flimsy and cracked in various places.
They also did gave a £250 discount eventually after back and forth emails of complaints and threatening with contacting trading standards.
However, this shed isn’t worth the money in my opinion, it is not what is advertised on their website. They profess ‘quality’ but there is no quality in this shed for the price paid.
Wendy however, at the customer services sales team has been very helpful which is the only reason for 3 stars if it wasn’t for her I would have given 1 star!

It took me some time to commit to a new shed, a lot of thought was put into downsizing what I had and the new location. A few calls to Sheds.co.uk were made and despite the lack of information coming forth about how to put up the shed / instructions, I committed. Shed arrived on the specified day, left on the pavement as my front gate was too small for the pallet. Because I had to unpack it straight away I noticed there were no instructions - emailed the company, they emailed me some instructions. The instructions are generic, they do not advise you exactly what panels you should have for your size shed, this is a problem. I hired two very experienced people to construct the shed. The two back panels should have been 4ft each, they are just under so I have a two inch cap at the back of the shed. I also had a panel missing at the front of the shed, we would not have known this as no list sent. The people constructed the shed. I am left with a two inch gap at the back of the shed and a panel missing. More emails sent and eventually the front panel is sent, no warning from courier company and I had been at work all day, so thankfully not taken from the front of the house. My next problem is having to pay someone to now come and fill the hole at the back and put the panel in, I have asked for some compensation the answer is simply that they answered to my emails on time so they are happy with that. This is an expensive shed, the quality is ok, nothing of particular high quality, but the lack of pride in the product and customer care is palpable. I am keeping expensive items in the house as I have an open access shed at the moment! I have been sent one sentence in relation to their complaints procedure, 'email it to me'. So far very unimpressed, but have a shed up, of sorts .......

Consistently great service in both quality of items delivery, customer service is also second to none ,I would have absolutely no problem in recommending both company and products . Keep up the good work reputable companies are hard to find these days ,many thanks especially to Wendy Sheperd for her assistance

Like other here I rushed to order and put in the wrong delivery address. An email to Wendy Shepherd and all sorted. Excellent.
Only 4 star rather than 5 star as website itself should have given an option to change. However human interface prevailed!!

If you want a quality shed then avoid this website. Its almost a scam. The online pics are totally fake and in reality the quality of the product recieved is far worse. The quality of wood they used for the shed is already cracked in almost every place. Lots of cracks lots of holes, flimsy and the workmanship seems like a 10 yr old made it. Almost all the nails have cracked the wood and 50% of nails werent even shot in the right place. I will b surprised if this quality of shed last more than a month in british weather. Also delivery takes ages then they delivered it partially and then another wait for the rest. In short one of the worst places to buy a shed from and total waste of money.

Had a great experience with Sheds.co.uk.
Our cabin arrived on time, there was loads of updates from start to finish.
There was one small hiccup but Wendy in the sales team resolved it straight away. Totally recommend this company

I ordered the wrong size garden furniture cover. I contacted the company to ask if I could return it and received a quick response from Ben. He took ownership of the issue and explained what I needed to do. He kept in contact with me right up until I received my refund. The service Ben provided was absolutely excellent. Thank you very much Ben.

After an initial glitch in the website which prevented me from receiving an order confirmation, the support staff have been incredible at helping.

I paid via Google Pay and for some reason didn't receive a confirmation. I got in touch via phone (after a few tries since they must be low on support staff) and the attendant couldn't have been more supportive, really took the problem on as his own, gave me lots of confidence and told me who I needed to email.

Within a matter of minutes of sending the email, Wendy replied telling me she'd found the order and sent me the confirmation and that all was in order.

Honestly, it's very uncommon nowadays to get such a good experience from customer support that I thought it warranted leaving a post.

Can't say anything about the shed I've purchased yet as I haven't received it - but that's down to the manufacturer, not Sheds.co.uk, so I'm happy to leave this review even before receiving the product.

Avoid, fighting for my money back after cancelling an order. The order was cancelled within 24 hours, was acknowledged and they still took the money. Not being truthful as to when or even if it will be refunded first it's one day when that isn't forthcoming it's the next day, nothing says 'trust me' like forgetting what you said the day before. Avoid like the plague.

DO NOT BUY FROM THIS COMPANY

I always check reviews before buying online and at the time of ordering our shed online they had good reviews.

Delivery was arranged for 30th April and I received a few emails from a 3rd party called MGP who said they were delivering. Day of delivery came and we received a text saying it would come 7am - 7pm. It got to 4.30 and had not received a further update so messaged the portal for MGP. All the way up to 7pm they told me it was coming unsurprisingly it did not. It was rescheduled for 2nd May and this was then cancelled. It eventually arrived 9th May.

The shed that has arrived is not fit for purpose. The horizontal cladding panels have gaps and you can see the light shining in. There are knots in the wood which also have big holes. Part of the wood is warped and there are gaps. If the shed we had bought was cheap you can think you get what you pay for but it was not.

I have raised a complaint and sent photos which have been referred to the manufacturer. They do not seem to realise that our contract is with them and not the manufacturer.

I would not recommend buying anything from this company unless you expect an extremely low quality product but not at a low price