Sheds.co.uk Reviews 4,441

The shed was quite delayed and when contacting the customer service team they were extremely rude, sarcastic and unhelpful, quite a bad experience. As for the shed it is ok, although it is already starting to rot a bit and I've had to get someone to do some remedial work on the wood.

Needed a shed base kit for a new summerhouse but needed a variation on the brackets as the summerhouse has a corner layout.
Contacted Ben, who was extremely helpful and contacted the manufacturer who accommodated the change with no fuss or delays to the delivery.
Outstanding service from all involved.
Thanks Ben

We had some problems with what was delivered to us from the manufacturer but Wendy was absolutely brilliant from beginning to end and even sorted out compensation for alternative items that we independently sourced, excellent customer service. We now have a completed shed that we are very happy with.

5 star service, from the simple initial ordering system, to a query handled quickly by Wendy in operations, and the delivery team of Neil and Mark.

Would really recommend this company. When we ordered our shed, we was given a choice of delivery dates to suit. Gave us a time slot day before which was met. The product which we put together ourselves was good value and looks great, very happy. Also bought a base which on arrival realized we didn't need so got in touch with company and they arranged to pick it up and refund given. The whole process was very smooth with Wendy Shepherd whom I was corresponding with, was so helpful and prompt with replies great customer service. Would definitely recommend.

Great value shed - had a missing part, Wendy was amazing and got it sorted very quickly. Would have been 5 stars, though the delivery company had a nightmare unloading to the point I had to help get it of the van. Overall great product and customer service.

Think again before buying from this company. I purchased an Adley 6x8 apex shed, but it actually came from Mercia Garden Products. When it arrived, nails sticking out of overlaps. Covered in wood knots that will drop out when they shrink. Cross members under the floor are already warped. Lousy Customer Service, no help at all. There is a company called Adley but apparently nothing to do with these people. All they want to do is sell sheds but they are not interested in the condition that they arrive in. 10 yr guarantee against rot ! They’ll fall apart before that.

Reece & Tom were both very helpful and sorted what needed to be done very efficiently

Very good quality shed and very good value, I would highly recommend the company, if you are in need of a shed I would recommend getting it from www sheds.co.uk.
I got lots of help from James the sales manager, answered all my questions, going above and beyond

Fantastic customer experience - Wendy Shepard deserves a special mention for making it quick and easy to order, book a delivery slot and answer all my questions. There were a few bits missing from the delivery (mainly screws) so we had to buy a few extra bits. Wendy sorted us out being refunded for all of this though.

I made a mistake when placing my order, super star Ben G sorted the problem for me within minutes
Thank you Ben

What a great company to deal with. There was a problem with an item I ordered so, contact was made, pictures sent by email, as requested. The next working day I received a message from Ben G, Sales and Customer Service Executive. Ben has sorted out the problem quickly, efficiently and to my complete satisfaction. This level of customer service would encourage me to use this company again!

Wendy was amazing nothing was too much trouble at trying to rearrange my delivery

Just want to say how helpful and efficient the service I’ve just received from the help desk member BEN .

Customer service was spot on, smooth order and delivery, there were some issues with the modular shed kit i ordered that meant i had to put a lot of work into putting right some manufacturing defects and bad tolerances, but this was swiftly resolved by Wendy Shepherd at Sixty support, email responses were fast and professional and we came to a solution very quickly, and payment made back to me very quickly as well. Thanks Wendy for helping me so promptly with the matter.

I ordered a shed online on Sunday. Because of the payment method, my billing address was pulled through for the delivery address. I immediately emailed to explain and provide the correct delivery address. By 11am on Monday, the following day, my delivery address had been changed and I’d received a personal email confirmation. Excellent customer service, thank you Wendy and co!

We’ve had a few issues with the shed purchased and communication has been a bit patchy. The fitting team(names my hubby can’t remember!) were great. Did an amazing job, really prompt/quick and just generally nice guys

Very happy with the actual shed. The service we received from James was excellent. We are a small school and encountered a few difficulties which James sorted out for us really quickly. Thank you

Purchased a shed in July 2004 which was assembled correctly using the materials supplied. Unfortunately the roofing felt has already failed, allowing water to leak into the shed and causing damp and mould on the inside roof and upper panels.
I contacted customer services several times and initially received replies, but after explaining the issue and referencing the premature failure of the roof covering, communication stopped and my last emails have gone unanswered.
Disappointing experience so far as a shed roof should last significantly longer than this, especially when the product is sold with a 10-year anti-rot guarantee. I would appreciate the company contacting me to resolve the issue.

Not bought my shed yet so can’t comment on product but did email the company with a few questions which were answered very swiftly and informatively by James. Will be buying a shed in next few days so will update my review once it’s arrived and up.