Sheds.co.uk Reviews 4,440

I was dealing with guy name James Letterese.Top man very helpfull quick response to my question explaining everything.Awesome customer service from him.Great

great Service and great after care service , spoke to Ben today who helped with a few queries we had
keep up the the good work

No shed as yet but cannot fault the ordering process and customer service received so far. Hopefully the shed itself will be equally brilliant!

Very helpful, I called them relating to some questions, i was going to order online but the helpful chap who assisted me took my order over the phone, he knew exactly what I wanted, didn't try to sell me anything I didn't want and arranged a delivery to suit me. So Ben, you're a credit to the company...good job.

Placed my order had a response immediately.
I had a few questions regarding my order and delivery which was answered immediately from Wendy, great customer service.

I noted on the invoice I received that it stated 'large items are kerbside only'. I wanted to check that they would be able to deliver to my property. I emailed Sheds.co.uk and within a few hours Wendy Shepherd responded letting me know that she had contacted the supplier and confirmed that it shouldn't be an issue. Nice prompt reply.

Great service
Good product good quality
Highly recommend this company
Highly recommend
Wendy Shepherd who updated me with my order and nothing was to much trouble Thankyou

Excellent shed and service. Highly recommended.

Wendy Shepherd was brilliant with the service provided, she managed the transition smoothly and professionally. Comunication was top notch!
Just waiting for the delivery now 😁

Easy ordering and arranging finance for our shed.

Wendy has been particularly helpful with invoices and updates on delivery

Great customer service experience and advice from Ben.

The shed has different size tongue and groove boards on the 2ft panels and the 4ft panels (they don’t line up and look unsightly). They are also different colours. I have now got to paint the shed to try to blend it in. There were no barge boards only off cuts of tongue and groove planks which aren’t suitable and would have looked crap if I had put them up. Felt nails were omitted from the order. The felt was split and difficult to manipulate (I had to buy another roll of felt from Wickes). The support team tried to help and relayed my issues to their manufacturer (Wendy, James & Ben). They were stuck in the middle which wasn’t great as I should have had a response from them and not “ our supplier/ manufacturer said this etc” the suppliers response see were abrupt and gave the impression that I was being awkward. The overall quality of the shed, which retailed at over £1000.00 isn’t very good. I wish I had gone elsewhere.

Easy to order shed. And excellent communication from Wendy. Forster rate service would recommend without hesitation.

I would say 4.9. Good quality tiny bits no matched but nothing to worry for diy person to deal with it. Very happy with my summer house would buy again if i need one😊🥰😍

Very poor service and misleading information

We are extremely disappointed with our experience with sheds.co.uk. The cabin was sold to my wife under false information from the outset. We specifically asked for an 18x10 cabin, but what was delivered was a 17x9, which is significantly smaller and not what we agreed to purchase.

We were also advised at the time of sale that delivery would take 8–10 weeks, yet it actually took 16 weeks to arrive. This delay was never properly explained or communicated.

Additionally, we were told that the base for the cabin should be a firm gravel base, not concrete. However, when the installer came to check the base, we were then told that it should have been a concrete base. This conflicting advice left us out of pocket and with a cabin that does not fit the prepared base.

When we raised these issues and requested that the cabin be collected and a refund issued—due to it not being the size we ordered and being unsuitable for the base—we were bluntly told that it was our problem, not theirs. No effort was made to discuss the issue or find a reasonable resolution.

The salesman was dismissive throughout the complaint process and eventually ignored our messages and emails altogether. The lack of accountability and customer care has been shocking.

We could not recommend sheds.co.uk to anyone. From incorrect product information and misleading advice to poor communication and refusal to resolve legitimate complaints, the entire service has been terrible.

Dealt with Ben and all went well, questions answered and delivery arranged to our satisfaction.
Haven't seen the product yet, but looks good on web, now fingers crossed.

The worst customer service I have ever experienced. I ordered a Shed/summerhouse on Black Friday complete with installation.

Delivery: I was asked to hold the 450kg pallet as it was being lowered to makes sure it didn't fall off the van due to the foot on the pallet being broken. Very dangerous and should have had 2 men on the delivery if he needed help unloading.

Installation; Team was good and pointed out that some of the fascias were to short so they had to patch them. Also that the roofing material was very poor and would probably need replacing ASAP.

Product: Overall the quality is good however as soon as it rained 1 day later, there were multiple leeks in the roof. The leeks are concentrated at the points where the installation company had pointed out the faults in the fascia.

Sixty Stores customer service: This is seriously the worst customer service I have ever experienced. After multiple emails the manufacturer Sheds.co.uk admitted that that I should have received 6.5ft Fascias and that this is what is causing the leaks, they tried to blame the installation company for cutting them, but I was there at the point and was shown this by the installation team so this was not true. After more emails they said they would send the correct size out 6.5ft, but I would have to install them myself. Then more emails arguing that I had paid for installation so it was finally agreed that a contractor would come out in 2 weeks’ time to rectify the issue. I thought that this would be the end of it and covered the shed with the largest tarp i could buy however, upon receiving the replacement parts delivery, disappointingly I received 19x 4.2ft Fascias, after complaining again I was told they can't send the size I need and that they can only send 4ft modular pieces which will not solve the issue. I am now speaking to Sixty Sores customer service contact number 3. During this time, I have asked for a call 6 times and James was the only one to actually picked up the phone and spoke to me as he understood from the initial email that I had not even received a confirmation email with my order reference number, which I have still not received.

James then found my order and passed me to Wendy who is a manager and she was not helpful at all when I said I don’t have reference number and just passed me on to Ben. Since I have been passed onto Ben last week, I have sent 33 email responses to his emails that all contradict each other on what I should have been sent, who is to blame and what I can do or purchase to fix the faulty product. Today they have told me they cannot send me what I should have received so I have now asked to return the product, and I have been told that even though I paid for installation and delivery that I would have to dismantle the 12ft x 6.5ft shed myself and they would come and collect.

I strongly recommend that you do not purchase this product from Sheds.co.uk or expect Sixty Stores to give good customer service if you are not happy with a product/contractor they are selling. It is not a cheap purchase and has been so time consuming and frustrating trying and get it rectified. I have still not received a call, my order reference number or a resolution and despite me asking for them to not email me anymore they continue to send me nonsense emails. I actually asked Ben if he was AI as it was he ignored all my requests and keeps on replying with contradicting comments from the manufacturer.

Underlying the company is sixty stores.
Had two failed deliveries, waited in all day, no communication, had to chase via customer service.
When shed arrived on a rickety old van, not properly packaged, wrapped up in some tape. The guy was unable to get it off the van.
What could be seen if the shed (on van) was very badly damaged.
Awaiting refund.

Superb shed company, so helpful, great products, reasonably priced too, polite staff, highly recommended

Ben was very helpful and very quick in responding he provided me with the tracking number and my parcel turned up today