While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.3

Poor

TrustScore 2.5 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shein is a con

Bought a 17 in 1 bench. What I received was a generic similar shape of the photos expected. It's laughable on how bad what I received is. Do not buy from.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Shein-Great Service

Wonderful service, I made an incorrect purchase, subsequently asked for a refund which I received today, four days after I made the request. I want to commend their customer service team at Zendedk.com in particular the agent with the ID 62059020. The agent was courteous knowledgeable and extremely helpful. So refreshing in this era of on line purchases and the negative experiences which can ensue. Not so with Shein and I look forward with confidence in making my next purchase

2 March 2022
Unprompted review
Rated 3 out of 5 stars

I just want my money back lol

I've purchased form Shein about 4 times. Usually I end up sending somethings back. It's a hit or miss or good quality items that you either love or hate. I had a recent order over a month ago and NOTHING was good quality. So I sent it back on June 22nd. It's July 27th and my return was last recorded in transit from the NJ post office to their facility. It must have never gotten scanned perhaps. I've been waiting over a month and I just want my money back.

27 July 2021
Unprompted review
Rated 1 out of 5 stars

Do not buy

Do not buy. Save yourself the money and return headache. The clothes on the picture are not the same as the item received. I wish I was warned before my purchase

8 May 2021
Unprompted review
Rated 1 out of 5 stars

Boycott…

A few days short of a month of not receiving my order, I've seen many ppl complain about the same thing. I believe they recieved an influx of orders and couldn't fulfill them (because they didn't anticipate running out of stock)and instead of saying so they pretend they sent you your stuff. I tried reaching out in several ways and can never get anyone. Spoke with usps this morning and was told they just got label information, they never recieved a package from the sender. Im reporting fraud to my credit card company and posting on all social media to boycott shein. I've never had problems with fashion nova

17 April 2021
Unprompted review
Rated 5 out of 5 stars

Look great for less!!!

Look great for less!!!

I am a bargain hunter through and through, but I also need to look great at all times! Shein is my favourite website. My cart and wishlist are always full. I treat myself every month and I always get compliments.

Be smart though and read the reviews.

11 April 2021
Unprompted review
Rated 4 out of 5 stars

No issues…

I’ve ordered several things from this site and I’ve never had an issue. Be sure to read reviews on clothing items and look at pics it’s a foolproof way of knowing what to expect as far as quality and fit.

23 September 2020
Unprompted review
Rated 4 out of 5 stars

Interesting store

Interesting store, some really unique styles i found here at available prices. Though not all of them fit me but they're definitely original

3 August 2020
Unprompted review
Rated 4 out of 5 stars

Some items are a hit or miss but for…

Some items are a hit or miss but for the most part everything I’ve ordered matched the description. It comes pretty quickly and it’s a great bang for your buck! Like I said I have received items that weren’t exact or fit differently than I expected but the rate was like 2/10.

7 June 2020
Unprompted review
Rated 5 out of 5 stars

VERY GOOD !!!

i commended 3 products on shein and I received all😊correctly condition of my clothes!✨💜😌so thank you for this #SHEIN !!🥵💅🏻😌

2 June 2020
Unprompted review
Show reviews in all languages. (26 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look