Quoted £10,398 repair bill for a car i bought last March, what a complete joke amd rip off , car faulted initially under warranty , replaced 4 injectors and now needs a new fuel system 150 miles outsi... See more
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See what reviewers are saying
I recently purchased a hybrid Nissan Juke from the Portadown branch and think I may have needed step by step instruction's as it took me a while to get used to it. Frank has been fantastic and... See more
Company replied
Just bought our first EV from Shelbourne motors Newry. Rory was very welcoming, knowledgeable and after test driving various models we decided on a Kia EV6. The whole process was smooth and has... See more
Company replied
Bought used Audi 4 last year from Auto select Newry. Problems with brakes in last few weeks. Contacted them regards the issue as I have 12 month warranty. Told them car was not drivable. Person I spok... See more
Company details
Information provided by various external sources
Award winning car dealers based in Portadown & Newry Co. Armagh NI specialising in New and Used Cars, Servicing, Parts, Accessories and Rental.
Contact info
334 Tandragee Road, BT32 3RB, Portadown, United Kingdom
- 02838396800
- info@shelbournemotors.com
- shelbournemotors.com
3.3
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service, thanks Daniel Taylor!
Thanks for the great service and such a quick turnaround in delivering my new car! In a climate of long waiting times, I managed to get my car within 2 weeks! Delighted with the service and communication provided by Daniel Taylor from the Newry garage. Top man, provided lots of updates, videos and answered all questions. Thanks for the great service Daniel! Highly recommend Daniel if looking to buy a car from Shelbourne Newry! AAA***
2 December 2021
Unprompted review
Reply from Shelbourne Motors
Dear Ray
Firstly, thank you very much for your fantastic feedback. We are very proud to receive such positive comments from our customers.
We will be sure to pass this on to Daniel the team at Kia. On behalf of the entire team at Shelbourne Motors we want to wish you many future years of happy & safe driving.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Great service from start to finish
Recently bought a Seat Alhambra, top service from reserving the car online to the personalised video before viewing in person and then the smooth process of trade in and purchase. Great all round experience. Thanks Jamie P and all the team at Shelbourne.
1 December 2021
Unprompted review
Reply from Shelbourne Motors
Dear Jonathan
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review. We will be sure to pass this onto Jamie and the team at Autoselect.
We look forward to seeing you again soon and we hope you have many years of happy driving in your new car.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Refreshingly atypical car salesman
Had a great experience in Shelbourne Motors Portadown. I dealt with Marcus Pringle and would highly recommend him. He is a breath of fresh air among car salesmen! He followed up on queries and really went the further mile. Thanks Marcus.
22 November 2021
Unprompted review
Reply from Shelbourne Motors
Dear Colin
It’s a pleasure to read such a fantastic review about our Autoselect dealership. We will make sure and pass this on to Marcus and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
New car
Received my car yesterday. Brilliant service and great help threw out everything. Thanks again Jamie, loving the new car. 👍
18 November 2021
Unprompted review
Reply from Shelbourne Motors
Dear Mark
It’s a pleasure to read such a fantastic review about our Autoselect dealership. We will make sure and pass this on to Jamie and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
New car
Just collected my new car from Shelbourne motors Portadown,I had the privilege to deal with salesman Jamie Preuss I must say this young man was polite and very helpful in every way Thank you Jamie !
14 November 2021
Unprompted review
Reply from Shelbourne Motors
Dear Robert
It’s a pleasure to read such a fantastic review about our Autoselect dealership. We will make sure and pass this on to Jamie and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
2016 VW CC
I have just been delivered my car from Shelbourne. Its my first time dealing with this company and I can honestly say it was a very professional experience from start to finish. I was able to enquire about details of the car using the remote chat on their website, I was then passed to a memeber of the sales team, Marcus, who was able to answer my questions. I found Marcus well informed, courtious and polite. Very professional and not pushy at all. He then sent me a personalised 6 minute video of the car which was excellent. I put a refundable £99 reserve on the car which holds its for 24/48hrs so you can arrange a test drive. The car was better than expected. A price was negotiated and a deal was done. The car was hand delivered, for free, to Belfast the next week after a full service and 150 point check. As I said, all in all, a very professional service from Marcus and a company that seems to take customer care very seriously. Thanks again!
Andrew
13 November 2021
Unprompted review
Reply from Shelbourne Motors
Dear Andrew
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review. We will be sure to pass this onto Marcus and the team at Autoselect.
We look forward to seeing you again soon and we hope you have many years of happy driving in your new car.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Jamie in autoselect was exceptionally…
Jamie in autoselect was exceptionally helpful and nothing was too much trouble. Very personable and friendly.
12 November 2021
Unprompted review
Reply from Shelbourne Motors
Dear Joanne
It’s a pleasure to read such a fantastic review about our Autoselect dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Many thanks to Ashley and the team at…
Many thanks to Ashley and the team at Shelbourne motors for helping our family out when our old focus finally called it a day. Brilliant customer service from Ashley who got us sorted out with a brand new Dacia Stepway which we are loving. He really couldn't have been more helpful and would definately recommend Shelbourne motors many thanks once again.
11 November 2021
Unprompted review
Reply from Shelbourne Motors
Dear Dave
It’s a pleasure to read such a fantastic review about our Dacia dealership. We will make sure and pass this on to Ashley the team at Dacia Portadown! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Dealt with Jamie Preuss
Dealt with Jamie Preuss, found him to be extremely helpful throughout the entire process and aftercare was second to none
10 November 2021
Unprompted review
Reply from Shelbourne Motors
Dear Ruairí
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business. We will be sure to pass this onto Jamie and the team at Autoselect.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Marcus Pringle was very helpful in…
Marcus Pringle was very helpful in explaining all aspects of my new car. He was very patient with me and has excellent customer service. I would highly recommend Shelbourne motors and thanks again Marcus!
10 November 2021
Unprompted review
Reply from Shelbourne Motors
Dear Ciara
It’s a pleasure to read such a fantastic review about our Autoselect dealership. We will make sure and pass this on to Marcus and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
5 Star Service - November 2021
This week I purchased a new car from Marcus at Autoselect. From start to finish he was professional, knowledgeable and extremely helpful. Nothing was too much trouble. We visited on several occasions and were so impressed with the high level of customer service. The purchase process was smooth with all of my questions handled in a friendly and competent manner. Customer aftercare has also been excellent with a call to ensure I am still happy with my purchase and to check if I had any further queries. I highly recommend dealing with Marcus at Autoselect.
5 November 2021
Unprompted review
Reply from Shelbourne Motors
Dear Lynn
It’s a pleasure to read such a fantastic review about our Autoselect dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
2015 Dacia Logan MCV
Purchased a 2015 Dacia Logan MCV in June from Portadown Shelbourne branch. The car was very competitively priced but also had the bonus of a Dacia / Renault 12 month warranty.
Other dealers I looked at similar specced and priced Logans only had 3 - 6 month warranty and were generally unfriendly.
Aaron at Shelbourne was extremely helpful and friendly and arranged for a towbar to be fitted and wired up as I required it at a competitive price.
Car is economical, comfortable, some nice extras, spacious, and hopefully will prove to be a reliable workhorse for many years.
Will definitely be recommending friends and family to visit Shelbourne if they are on the market for a Dacia / Renault vehicle.
5 November 2021
Unprompted review
Reply from Shelbourne Motors
Dear David
It’s a pleasure to read such a fantastic review about our Dacia dealership. We will make sure and pass this on to Aaron and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Reply from Shelbourne Motors
Dear Clodagh
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Just bought a Range Rover evoque dealt…
Just bought a Range Rover evoque dealt with James Child’s he was absolutely fabulous from start to finish made it really easy and fast and kept me up to date with everything by phone or email! Didn’t feel pushed into a jeep I didn’t want felt totally in control of deciding if I wanted to go through with the purchase. Would defo go back and ask for him.
Thanks
30 October 2021
Unprompted review
Reply from Shelbourne Motors
Dear Ruth
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review. We will be sure to pass this onto James and the Autoselect team.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Just bought my Audi A5 from James
Just bought my Audi A5 from James. Very helpful throughout the process. Thanks again
30 October 2021
Unprompted review
Reply from Shelbourne Motors
Dear Robert
It’s a pleasure to read such a fantastic review about our Autoselect dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
An Excellent Experience
We had an excellent experience with Shelbourne Motors from start to finish. Dealt with Jamie in Portadown who was a pleasure to deal with. He arranged everything quickly and easily from booking an initial viewing to creating an informative video presentation which was very useful in advance of seeing the car. A quick and stress free process throughout, made possible by expert knowledge and professional service. A big thank you to Jamie and Shelbourne Motors!
29 October 2021
Unprompted review
Reply from Shelbourne Motors
Dear John
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review. We will be sure to pass this onto Jamie and the team at Autoselect.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Excellent service from Lee at…
Excellent service from Lee at Shelbourne in Newry. Very knowledgeable and friendly. Would highly recommend using them again. Jimmy Jess
21 October 2021
Unprompted review
Reply from Shelbourne Motors
Dear Jimmy
It’s a pleasure to read such a fantastic review about our Renault Newry dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
It was easy
It was easy, quick and I had all my questions answered - I can't recommend Shelbourne Motors more!
18 October 2021
Reply from Shelbourne Motors
Dear Lisa
It’s a pleasure to read such a fantastic review about our Renault dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Looking for a new car
I found Shelbourne Motors very helpful, friendly and pleasant. I would definitely use Shelbourne Motors again.
18 October 2021
Reply from Shelbourne Motors
Dear Barbara
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
We met Marcus at Shelbourne Motors
We met Marcus at Shelbourne Motors. We were unsure about which car to buy. There were three in the last batch we had decided on. Marcus Pringle was lovely, really personable and very genuine. He cared about our opinion by asking us what we needed in a car. He also did not steer us towards the most expensive car but showed the features of all three with as much energy and enthusiasm. He is a brilliant salesman because he cared about us and our experience in Shelbourne Motors. I would definitely recommend Shelbourne Motors for their extensive range of cars but mostly for their customer service. We purchased the more expensive car eventually, a lovely Honda Civic which is perfect for our needs. A very positive experience with very efficient, professional attention from Marcus.
16 October 2021
Unprompted review
Reply from Shelbourne Motors
Dear Pauline
It’s a pleasure to read such a fantastic review about our Autoselect dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
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