Shelter-Adams ltd Reviews 

416
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the polite, helpful staff who communicate clearly, arrive punctually, and work efficiently throughout the entire project. Many consumers point out that the team goes above and beyond to protect furnishings and maintain a professional attitude. Some people also felt that the pricing was very reasonable while delivering top-class results for heating systems. Reviewers frequently mention the clean, tidy finish, prompt rubbish removal, and the high standard of modern boiler and radiator installations. Clients note that everything runs smoothly from initial quotation to final completion without causing any unnecessary disruption.

What people talk about most

Service

Consumers find service to be exceptionally positive, highlighting professional advice and excellent fitting... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and great... See more

Quality

People report positive experiences with quality, noting that the workmanship is excellent and completed to a... See more

Product

Reviewers highlight positive aspects of product installations, noting that the work was smooth and... See more

Price

Clients share positive opinions on price, consistently highlighting competitive quotes and excellent value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were suddenly left (entirely at our own fault) without hot water and central heating when our ancient boiler finally gave up the ghost. This company, at their busiest time of the year, came to ou... See more

Rated 5 out of 5 stars

An amazing service from Shelter-Adams. As soon as we called Rob, we had a friendly and professional welcome. We had our old water tanks removed and a Worcester Bosch combination boiler installed. Rob... See more

Rated 5 out of 5 stars

Rob was amazing, gave me a quote and answered all my questions patiently and was so helpful. Installed my new Combi boiler as planned. No problems everything went well. Cleaned up after themselves an... See more

Rated 5 out of 5 stars

The radiators were lukewarm having been fine last Winter. We contacted Shelter Adams and Rob popped round, was very polite and knowledgeable. We received the quote, which was very reasonable. Ad... See more


Company details

  1. Gas engineer
  2. Bathroom Renovator
  3. Gas installation service
  4. Oil & Natural Gas Company
  5. Plumber

Written by the company

As industry experts, we can provide a full range of services and solutions. We ensure that all of our customers receive the very best service every time. Our team are trained to work safely and confidently within any environment, delivering efficient, tidy and certified solutions. Based in Worcestershire, we have been trusted and relied upon customers throughout the area and have developed an excellent reputation for the high quality workmanship and great customer service we consistently deliver.


Contact info

4.9

Excellent

TrustScore 5 out of 5

416 reviews

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No recent history of asking for reviews

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4.9

All reviews

(416)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Boiler and pipe replacement

Rob and the team were excellent; very professional throughout, and the boiler is now running perfectly without any errors. Whenever any issues came up, they handled them quickly and provided effective solutions.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Boiler replacement

We are very pleased with the work that was carried out with having a new combi boiler installed. The team were very polite,clean and tidy, they were very helpful showing us how to work the boiler when the work was completed.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

New boiler experience

Very clear on what was to be done when plumber came to give quote. When work carried out the plumber was polite and seemed very knowledgeable. When completed everything was clean and tidy. He then Made sure we knew how everything work and left all necessary paperwork.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service experience.

From my initial enquiry the customer service experience was oustanding. Rob (the MD) was very responsive and proactive and this filters through to his team. The engineers respected my house and were very polite, keeping me informed and explaining their work throughout the job. They finished leaving everything very clean and tidy. I'd highly recommend this company.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Have used Rob and team multiple times…

Have used Rob and team multiple times for a new boiler, leaks, installation of new radiators/ swapping old ones. I've also switched to Utility Warehouse. Great team, always happy with the work. Great to find a trade that deliver at a reasonable price.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

I had a new bundled oil tank 1100 ltr…

I had a new bundled oil tank 1100 ltr fitted to replace an old condemned tank. A new base was laid and new pipe work to the house was laid underground in a trench. The whole job was done in a very tidy fashion, everything looked very neat and tidy. The new tank was connected and clean oil was transferred to the new tank. All pipelines were clipped neatly. The system fired up first time. Garden area was made good. The whole job was excellent and I'm very pleased with how it turned out. I would definitely recommend these guys and with not hesitate to use their services again.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Good workmanship

Good workmanship. Easy to contact. Price very competitive. Did what they said that they would do. Easy to deal with.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Rob and his team did a fantastic job…

Rob and his team did a fantastic job for us. No option was impossible with multiple quotes provided for each boiler/pipework option. Would highly recommend especially as Rob gave great advice on terms of future proofing our setup.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly professional and competitive service. Recommended!

An excellent service from start to finish. After being disappointed by the experience with British Gas, I looked into local plumbing/gas companies and Shelter-Adams appeared in the results. Reviews were positive so I got in touch. The man behind it all, Rob, replied very promptly with all the required information and a competitive price (much less than what British Gas charge), so a gas fire and gas boiler service were booked.

The gentleman carrying out the service arrived on time and was very professional in his conduct. Friendly, polite, very considerate of being in someone's house and carried out the work to a very high standard and kept my parents up to date on exactly what was being done and why. Also very honest in explaining how a very simple setting on the boiler was the main culprit for several issues they'd been having, rather than exaggerating the issue, that some other less honest companies might have tried to do. Gas and Boiler services were fully completed and everything working as described. If every employee at the company is like this individual, then you are in very good hands.

Cost was very competitive and excellent value for money.

Rob himself has been excellent throughout; replied to all enquiries (didn't think he'd be responding to them all personally) very promptly and addressed any queries.

I'm more than happy to recommend this company to others and will be looking to have our annual services done with Shelter-Adams again. Many thanks again for a great experience

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Trust

From first contact to completion everything we requested was to our complete satisfaction

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

A very quick response to the original enquiry.Rob called round to give me a quote very quickly too. I did get another quote from a local company that I’d used in the past. It was only for comparison though as I’d used Rob before to service the boiler at my daughter’s house last year. He was the only person I could get any sense from to do that small job. I’m one of these people who likes a company to do exactly as they promise. Anyway the boiler installation was arranged for last Thursday. The engineers arrived as promised at 8:30 . They worked very tidily and the job was done by about 2:30. There was no mess left whatsoever. All in all an excellent job from start to finish. Highly recommended.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I have been using Shelter Adams for a…

I have been using Shelter Adams for a number of years they are professional clean and punctual their work is impeccable with a cared for installation. Recently my boiler sprung a leak and someone came round to look at it due to age and the part Shelter Adams quoted for the part but at my request also quoted on a replacement boiler whereas we decided to have a new one as the old boiler was over 16 years old and it’s that gamble “what next” they arrived when they said they would do and installed the new boiler and advised on the controls they left my utility room clean and tidy with no mess whatsoever I would highly recommend this company who you can trust and are excellent in their finish👍

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Discovered this fantastic company via…

Discovered this fantastic company via the Worcester Bosch fast track service. Upon reaching out, Rob quickly replied with a quote that suited our needs. The installation of the new boiler was scheduled at a time that worked perfectly for us. Rob and the team of engineers consistently demonstrated professionalism and politeness, maintaining a high standard of work. We enthusiastically recommend this company for any boiler needs you may have.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Power flush and reliability

I phoned Shelter-Adams they were very busy but booked me in for 3 days time, 9th December. A big victorian house with 4 floors.Shane worked 8 hours to power flush the whole system. All radiators now work. Top service and decent price.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Needed a hive fitted in our static…

Needed a hive fitted in our static caravan to protect it over the winter. Gave us a quote and fitted us in before bad weather, no mess installation, sorted out problem with hive app and has worked brilliantly. Would highly recommend and will be phoning in the summer to have boiler serviced. Many thanks.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Team 5 Star Service

Rob and his team are brilliant. We had a pre-Xmas emergency and within 24 hours our failing boiler had been inspected, assessed and a new boiler quoted for. Installed within 72 hours, the day before Christmas Eve. I can’t recommend Shelter Adams highly enough.

18 December 2025
Unprompted review

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