Shelter-Adams ltd Reviews 

416
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the polite, helpful staff who communicate clearly, arrive punctually, and work efficiently throughout the entire project. Many consumers point out that the team goes above and beyond to protect furnishings and maintain a professional attitude. Some people also felt that the pricing was very reasonable while delivering top-class results for heating systems. Reviewers frequently mention the clean, tidy finish, prompt rubbish removal, and the high standard of modern boiler and radiator installations. Clients note that everything runs smoothly from initial quotation to final completion without causing any unnecessary disruption.

What people talk about most

Service

Consumers find service to be exceptionally positive, highlighting professional advice and excellent fitting... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and great... See more

Quality

People report positive experiences with quality, noting that the workmanship is excellent and completed to a... See more

Product

Reviewers highlight positive aspects of product installations, noting that the work was smooth and... See more

Price

Clients share positive opinions on price, consistently highlighting competitive quotes and excellent value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were suddenly left (entirely at our own fault) without hot water and central heating when our ancient boiler finally gave up the ghost. This company, at their busiest time of the year, came to ou... See more

Rated 5 out of 5 stars

An amazing service from Shelter-Adams. As soon as we called Rob, we had a friendly and professional welcome. We had our old water tanks removed and a Worcester Bosch combination boiler installed. Rob... See more

Rated 5 out of 5 stars

Rob was amazing, gave me a quote and answered all my questions patiently and was so helpful. Installed my new Combi boiler as planned. No problems everything went well. Cleaned up after themselves an... See more

Rated 5 out of 5 stars

The radiators were lukewarm having been fine last Winter. We contacted Shelter Adams and Rob popped round, was very polite and knowledgeable. We received the quote, which was very reasonable. Ad... See more


Company details

  1. Gas engineer
  2. Bathroom Renovator
  3. Gas installation service
  4. Oil & Natural Gas Company
  5. Plumber

Written by the company

As industry experts, we can provide a full range of services and solutions. We ensure that all of our customers receive the very best service every time. Our team are trained to work safely and confidently within any environment, delivering efficient, tidy and certified solutions. Based in Worcestershire, we have been trusted and relied upon customers throughout the area and have developed an excellent reputation for the high quality workmanship and great customer service we consistently deliver.


Contact info

4.9

Excellent

TrustScore 5 out of 5

416 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(416)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Genuine company

A company who actually cares, turns up when they say they will and will go to any length to sort your issue.
Well worthy of 5 stars!!

5 January 2026
Unprompted review
Rated 5 out of 5 stars

An amazing service from Shelter-Adams

An amazing service from Shelter-Adams. As soon as we called Rob, we had a friendly and professional welcome. We had our old water tanks removed and a Worcester Bosch combination boiler installed. Rob came to assess the job and sent two top class engineers, Alan & Ashar, to carry out the work. They were really professional, tidy and communicated clearly what they were doing while working on the job. We are thrilled with our new boiler and would highly recommend Rob and the team.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Our Christmas Saved!

We were suddenly left (entirely at our own fault) without hot water and central heating when our ancient boiler finally gave up the ghost. This company, at their busiest time of the year, came to our rescue and assessed, quoted on and carried out the work we needed really quickly installing a new boiler with minimum fuss in double quick time.
All the staff we encountered were polite, friendly, effective and knowledgeable.
We cannot recommend Shelter-Adams Ltd highly enough!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

100% will use again.

100% will use again.
Reliable, friendly, great communication.
Replaced my faulty 15 year old boiler arrived on time and left no mess. 5 star

19 November 2025
Unprompted review
Rated 5 out of 5 stars

System upgrade


I recently had a full system upgrade with Shelter Adams Ltd — they installed a new combi-boiler for us — and I’m extremely happy with the result. From start to finish, communication was excellent: Rob was always easy to get hold of and quick to respond to any questions. The team were punctual, professional and worked efficiently in a timely manner. The installation was smooth and hassle-free, and the new boiler is working brilliantly. Overall I couldn’t recommend Shelter Adams Ltd more — thank you for a job well done!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Great job done

Great job done. Had a hot water boiler system upgraded Easy to arrange a detailed quote. Turned up on time, kept me informed of progress and then tidied up afterwards.
Would highly recommend

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Leaking boiler and service

Our boiler was leaking and an engineer came out quickly, fixed the issue, and carried out a full service.
Communication was excellent throughout! We’re already planning to have them install a new shower next! Truly a great service and a great company, highly recommended.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Installed new external oil boiler for…

Installed new external oil boiler for us in September, looks great and team really tidy and efficient with installation. Additionally, we had a drainage issue whereby boiler was flooded caused by unblocking, contacted the team who ensured we were back up and running within a couple of days of contact. Highly recommend!

25 November 2025
Unprompted review
Rated 1 out of 5 stars

I wasn't going to write this but other…

I wasn't going to write this but other items have come to light. We asked for Rob to come and move our boiler as were were having some building work done. The boiler was checked and a new flue was required. The work was arranged and the Shelter lads came down and started to move the boiler. Turns out the Flue that Rob ordered wasn't the correct one even through ha came down twice to check it. 3 days later the flue turns up. the lads turn up in the morning to do a few bits then leave around 10:30 am. No idea where they went but return around 3pm. they fit the flue and im then told that there is not enough gas to get the boiler working. We are on LPG tanked. Was working fine 3 days ago before it was switched off for the boiler change. The lad there decided to call me a Muppet and i asked him to leave site. Rob turned up and took another look and got the boiler working. there was no issue with the gas tank. Eventually it was all working expect they didn't finish off the drain for the boiler and the external flue is loose. I was not going to use them again after the incident so as we are having more work done eventually. So we asked another firm to come in and finish off the extra work. they checked the boiler and it has a gas leak on it. This is from a gas union on the boiler that only Shelter Adams had touched. This has been leaking since they moved the boiler. The part was replaced and the extra work completed by others.
The attitude of his staff and the poor workmanship i would steer well clear of this company. I have been offered £200 compensation to remove this post. which i will not. Having been abused by a member of staff and left without a boiler for 3 days is not acceptable

18 November 2025
Unprompted review
Shelter-Adams ltd logo

Reply from Shelter-Adams ltd

We’re extremely sad to hear this review,
And what’s more We’re sad that you can’t come to me directly with your issues which I would’ve resolved face-to-face and immediately as I always do, it’s a shame that you felt you had to come on here and vent a bad review instead of dealing things with myself like grown adults. However, we accept your review and wouldn’t want to get into a tit for tat online spat whatsoever so I will just copy and paste my reply email to you regarding the conversation we had about this instead.
We thank you for your prompt payment and generally we are saddened you feel the way you do.
The reduction in cost was As you mentioned the two further issues that you didn’t tell me about which is what you’re also upset about which is why I’ve offered a discount as a bit of an apology for that again I was unaware of that So I thought that would be an apology for those bits and as a gesture of good faith, you could remove those Reviews simply for the reason I wasn’t given the opportunity to sort it out and I pride myself in after-care, so it was just a bit of both for both.

Ultimately, as in this case, somethings aren’t gonna go right on jobs and and in life but 99% of our customers have given us the opportunity to sort things out, It also works the other way where we’ve been let down a messed around on jobs, but we hold our head high and get things sorted and move onto the next one without making a fuss.

Nobody likes a bad review, but they will happen anyway in life and My offer was more to resolve the bad feel between you and us and not that much about the review if it needs to stay it needs to stay. I just thought I would try and explain our side and be a bit more reasonable as you seem so upset.


In this industry, we have lots of issues in supply chains incorrectly ordered materials and this was one of those. I’m not blaming my supply Chain Per say, But you are at the same time blaming me directly and I think it is very harsh to then write a review about this where it is out of my hands.

Ultimately, I sorted out the issues straight away when you rang me We got rid of the subcontractor that had had a go at you but again please in context he didn’t just randomly verbally abuse you. There was a pressure loss issue with the gas which I was currently on my way to sort and if you would give me 20 minutes I would’ve been there anyway as was en route. I would’ve sorted it all out.

I think Matt had Said something back to you because you were shouting and irate was accusing us of loosing all the gas where the only issue was the safety part had tripped, I was actually on my way to turn the gas on and get it all tested and commissioned at the time if you remember I think that’s probably why something verbal had happened,

We’ve had lots of positive reviews from Matt where he’s been really helpful and we know he doesn’t just randomly upset customers, So I think there was definitely two sides to that issue.

The job was planned for 2 to 3 days anyway in total and yes, probably would’ve been done sooner if we’ve had the flue there on the first day

But again, this was out of my control and yes, I am the principal contractor but most people do have a bit of sympathy When something is completely out of your control.

You said you were an electrician once well if you were doing a job for me and one of the parts wasn’t available or had been ordered wrong by supply chain I would’ve showed a bit of sympathy and not held you directly responsible and yes, I appreciate it is Frustrating and annoying but Still, most people do see the bigger picture

As I said to you, I came out straight away when there was an issue and sorted And we actually went round with you to make sure you were happy and I would hope that you would contact me if there was any further issue so I can have the opportunity to sort it out direct which I would’ve done

Rated 5 out of 5 stars

Shelter-Adams new Bosch Boiler fit…

Shelter-Adams fitted a new Bosch boiler for us. The service was excellent from start to finish. It was a pleasure to deal with this company-simply professional.
I would have no hesitation in recommending Shelter-Adams to friends and family.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic job done

As usual, fantastic service from Shelter-Adams! Will and Harry installed two radio with rerouted pipework.

All done with a great eye for detail and the positioning of the radiators.

House left clean, tidy and hot!

I can’t recommend these guys enough- don’t look anywhere else!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service from a professional company.

The radiators were lukewarm having been fine last Winter. We contacted Shelter Adams and Rob popped round, was very polite and knowledgeable. We received the quote, which was very reasonable.
Adam came to powerflush the system. He was straight into it and managed to get the flow up significantly. He also fitted a magnetic filter which really should have been done years ago. Adam tidied up after and you wouldn't know he'd been. A really professional job, I would happily recommend Shelter-Adams to anyone!

Thank you for a great service.
Mick & Sheila

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Shelter Adam’s Ltd - What a great company

Found this gem of a company through the Worcester Bosch fast track service. We made contact and Rob responded to our request for a quote very promptly. The quote was acceptable and the new boiler installed at a time convenient for us. The engineers and Rob have all been very polite and professional and work to a high standard. We would highly recommend this company for your boiler requirements.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience, highly recommend!

We had a great experience with Rob and his team. They serviced our boilers, rerouted some pipework, and connected our gas hob.

There wasn’t much space behind the oven for the pipework, but Will from Rob’s team was extremely thorough and measured everything perfectly, making sure it was all fitted neatly so the oven could go back in without any issues.

The team were polite, professional, and very tidy throughout. We’re quite particular about the quality of work, and the pipework was done to an excellent standard, really neat and precise. Highly recommended!

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Combi boiler installation

Rob was amazing, gave me a quote and answered all my questions patiently and was so helpful. Installed my new Combi boiler as planned. No problems everything went well. Cleaned up after themselves and all paperwork given after job. Warranty, gas safety installation etc. Happy wity service. Would defo recommend.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutly brilliant

Absolutly brilliant. Trustworthy guys. Pleasant and respectful in and around the house. Final price exactly as agreed prior to work starting. Already booked them back in for a bit more! Thanks for everything.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Improved heating efficiency

From the beginning I found Rob to be polite, and extremely helpful. He came when he said he would. I received the quote, which was excellent, very quickly after the initial consultation.
Shane came to do the work at my property. It took 1 day to complete. Again, he was very helpful, polite, never stopped working all day and gave me some very useful tips on how to get the best value for money when using my heating.
Thank you Shelter-Adams. I am so pleased you were recommended to me.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Had new radiators fitted

Had new radiators fitted, honestly couldn’t be happier. The team were really friendly, turned up when they said they would, and got everything done without any hassle.

They did a really tidy job. The new radiators look great and the house feels so much warmer already.

Would definitely use them again and recommend them to anyone needing heating or boiler work done. Top service all round!

26 October 2025
Unprompted review

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