Shepper Reviews 585

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent support staff and team, describing them as friendly, helpful, and responsive to queries, often providing assistance quickly and efficiently. The app is consistently praised for being easy to use, navigate, and understand, with clear instructions that help users complete tasks correctly. Reviewers also appreciate the prompt payment process, with money often transferred quickly after job approval, and a wide variety of interesting jobs available. However, some customers also noted issues with customer service, describing it as unhelpful, slow, or dismissive, particularly when dealing with rejected tasks or payment disputes. There were also mentions of the app's in-camera being problematic and job instructions sometimes being unclear or leading to situations where work goes unpaid.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting the team's helpfulness, friendliness, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the app easy to use and... See more

Application

Users describe positive interactions with the app, praising its ease of navigation and user-friendly... See more

Customer service

People report positive experiences with customer service, highlighting the team's helpfulness, excellent... See more

Payment

Consumers generally express satisfaction with the payment process, highlighting quick pay and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've only completed two jobs with this company so far, so my judgement is limited to those experiences, but they've been fairly easy to follow. The instructions are very detailed so you know what t... See more

Company replied

Rated 5 out of 5 stars

I have been using Shepper to earn a bit of extra income as a student, and it has been a game-changer! The tasks are well laid out, the support staff are so lovely, and there are a good amount of tasks... See more

Rated 5 out of 5 stars

Great app & team providing opportunities to earn a few extra pounds. I've been using Shepper on & off over a year now. I pick tasks local to me. Tasks are simple to complete with the help of clear st... See more

Company replied

Rated 5 out of 5 stars

I am new to this but Shepper is one app where all the instructions are clearly mentioned beforehand in the resources section. This enables new shepper like me to make fewer mistakes and complete the t... See more


Company details

  1. Market researcher
  2. Auditor
  3. Business development service
  4. Media and Marketing Agency

Written by the company

We help businesses put the power of accurate, real-time data at the heart of every business decision.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

585 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Horrible!!

Horrible company!!! Different rules every time you send in a job. Help desk team are so rude.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Great range of jobs, professional put together. Fantastic support team to help with queries and additional information. App is very informative and easy to use.

22 December 2025
Unprompted review
Rated 4 out of 5 stars

Having been working with Shepper for…

Having been working with Shepper for exactly 12 months I have found it a useful add on income. The app is very good and my only criticisms are that sometimes the briefs are unclear, some jobs take much longer than forecast and support is sometimes slow in responding. Overall very good

21 December 2025
Unprompted review
Rated 5 out of 5 stars

SHEPPER

I have been a member of shepper since Covid. I have found the CS staff to be helpful, informative & supportive.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Being a Shepper can be an interesting…

Being a Shepper can be an interesting role for those who enjoy evaluating and report writing about the customer service that companies provide. Sheppers are able to pick and choose the jobs that suit personal circumstances offering variety and flexibility and payment for successful tasks completed is promoted. The details of the tasks that need to be completed are clearly defined and is a very insight into the operation of service provided from the point of view of a customer

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Love it!

I joined Shepper in march as a way to earn some extra money I have to say from all the apps I use Shepper is great , huge variety of jobs Decent rewards for the jobs, and great communication from support. Money gets paid into bank quite fast compared to other apps. Overall I love it and would highly recommend it.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Love Shepper!!

Good variety of work whether it be covert or interactive. The brief is straightforward, payment also super quick. Quite a few locations near me to choose from. Absolutely love it as I can fit this around my everyday schedule.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Really recommend Shepper

Really recommend Shepper. Great way to earn some extra cash, super convenient & lots of choice of tasks. Shepper always respond promptly if you have query & do everything to help you complete the task.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Great for some pocket money!

I have been using Shepper to earn a bit of extra income as a student, and it has been a game-changer! The tasks are well laid out, the support staff are so lovely, and there are a good amount of tasks in a close range so you can get a little extra pocket money rounded up really fast if you put in the work. I particularly love the m and s cafe secret shopping, as you get paid to eat some delicious food!

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Great side hustle!

I joined Shepper in November and have already earned £160 from a few shops each week. The team are really helpful and quick to review. I like that there is a variety of jobs and more in my area than other MS companies. Company recommended!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Great for mystery shopper beginners.

I've now completed several mystery shops with Shepper. The app is easy to use and understand. Instructions are clear and help is on hand when needed. Shepper is a great place to start for beginners to mystery shopping.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

I’ve done mystery shops for a few…

I’ve done mystery shops for a few companies and Shepper is the best by a long way. The jobs are easy to book in, clear instructions are given and payment is made promptly. There are a wide range of jobs available regularly and support is always on hand if required.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Pawsome…

Awesome mystery shopping company that provides a myriad of interesting jobs with fair compensation when compared to other similar companies out there. Great team and support staff as well as community presence. All in all a good company to work for of you're a gig economy worker or just in it for the fun of it.

8 December 2025
Unprompted review

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