Shien Reviews 209

Bad bad service, always incorrect address and nothing received from original time of payment in September now already almost end of October. Wow so dissappointed all the emails simply a waste of time

Parcel was never delivered. Tracking site link was not recognised. Company claimed my address was wrong, the parcel had been delivered, the parcel had been lost - any excuse would do it seems. They could offer me a 50% refund initially which increased each time I refused. Eventually they claimed to have issued a refund along with a warning against attempting chargeback. I have been in touch with the bank and no refund has been offered. More lies. Note this is Sh'IE'n, not Sh'EI'n, who I have had happy dealings with in the past.

Sorry wont be shopping on here ever again they got address name wrong and Evri said it was a drop box parcel so need to pay for postage yet I already had 10 parcels delivered here before and they are sending this parcel back, never again .going to use the other site now

I ordered a parcel from SHEIN and I am a full time worker the photo I looked at after work was it being left on the grass outside my block of flats when I have talked to customer service they send some auto messages of sorry it’s been delivered I didn’t know I live on the grass if you leave a parcel on grass outside flats when I get home they will not be there I’ve asked for my money back and they acting like they don’t understand English use people to deliver your goods to people. Proper and stop using Evri and I still want my money back

I have not received my parcel which was ordered at the end of July. The company claims it was delivered, which it has not been. Nothing has been signed for and there is no photographic evidence of delivery.
After numerous e-mailes back and forth they said will refund me, but not for the shipping, I am not happy with this outcome. Why should I pay for the transportation of goods I have not received!
I also paid insurance for the shipping .

Ordered a few items. Beginning of August still no delivery we are over the time frame they gave. The service this company offers is appalling some of replies were sent in Chinese some contradictory. Never again avoid at all costs . I bought through PayPal going to talk to them in hopes they can help me

I ordered on Monday the 7th my order was split into two the first one came on Wednesday still and no update on my second order and no one is giving me an update about it it very nice it my first order from shine and am not very impressed with costumes service

I told them if they scammed me I would give bad reviews, here it is guys..

Most recent order for my daughter, an ugly top with black plastic string turned up instead of a dress which was ordered. Other item in the bag was correct BUT it was inside out and stank of BO. Customer service is an absolute nightmare and you go around in circles with a 'bot' that doesn't resolve the issues. No human interaction at all very disappointed with this latest order. No return slip added to the bag or even offered by the non human entity
Never had a problem before that I hadn't spoken to a human

Dreadful company once they have your money they send below standard goods and there is no customer service and no way of getting your money back

Not happy with this company its my first order from them and should of received my parcel on Sunday nothing has arrived from evri I can't contact no one cause they both use robots its annoying and will be my last time I will use shien

Update nothing received I got a full refund thanks to clearpay sorting the dispute out

Bought pack of 80 markers. Some of them are dried completely and not working.

On SheIn app I don't have an option to review of return this item

Highly disappointed.

Had many orders from Shien loved the price items if I returned refund sent back quickly never a problem then on 4th June big birthday coming up 2 weeks away and paid 9.00 for quick ship !!! And Then Shien sent my parcel day before my birthday so I should not of paid the 9.00 and guess what 5 items missing????? They said was my parcel open etc no my parcel was intact opened dispute with PayPal on Shien as I haven’t got 50.00 to be throwing away only couple items in bag my total order 89.99 sent items what was in bag back still waiting for refund and the PayPal they asking me to close and they will refund me 23.00 don’t know what Shien is playing at as I have always had good experience I’m thinking I won’t order no more as this not good service

When buying cheap you have to expect some items to be crap, however I’ve had just a few that were no good, everything else has been great And I will continue to purchase from them.

I sent 2 packages back to shien as too big. Sent them both at same time and from same shop. 1 has been returned and refunded but 2nd one missing. Contacted evri who said can't do anything as it was free postage so to contact shien. Sent 2 emails no reply. No way of speaking with anyone. Out of pocket by £35. Won't be using again which is a shame as liked most things I purchased.

I’ve bought quite a bit of on this site and I find it really good all the dresses were the perfect size and only took 10 days for delivery

I return a parcel the dresses were horrible. but there is no sign me getting my money back. I have been on the site and it is saying my telephone number is incorrect I am getting know where. This was my first and last order. I am putting it down to experience

Excellent all round service no problems, fast delivery, sent items back refunded within 5 days, would buy from again

Poor company with poor products.

Items received not described and poorly made. Tried to return items via Inpost who have since ‘lost’ my parcel. Neither company will take responsibility. Shein won’t issue a refund until Inpost confirm parcel is lost, Inpost just tell me to contact Shein. In the meantime I’m out of pocket.

Customers service very unhelpful quoting the usual rot about contacting the courier.

Buyer beware!!! You’ll be better to use a local market, cheaper price and no need to return.

Ordered numerous bathing suits March 1, 2023 Saw the ad on Facebook and unfortunately I didn't look at the spelling. I trust *""Shein** not this one.
I did not receive anything as of April 28, 2023.
I was scammed.
Tried to contact "Shien" 3 times. E-mail bounces back.