I am increasing my rating as Shift responded to my review immediately and refunded the subscription amount. The customer service was impeccable. The adverts are misleading and suggest the app conta... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After receiving this service, I canceled it the same day. It is more focused on helping you figure out which job you want, rather than getting you to that job. The "instructor" I was chatting with ne... See more
Company replied
I was on the point of backing out, thinking Shift wouldn't help with entrepreneurial careers, but Ally changed my mind. She really listened to me, heard my hopes/plans/conflicts, and is helping me to... See more
Company replied
This is the first time I have utilized the services of a career/resume service. However; I am pleased that I did. Ally worked with me. She is very skilled and knowledgeable. Having an employment gap,... See more
Company replied
Company details
Written by the company
Get professional support & land your dream job effortlessly with Shift! We’re here to make your job search journey easier and more effective. With our powerful tools and expert guidance, you'll stand out, land interviews, and reach the career you’ve always wanted.
Contact info
United States
- contact@shift.careers
- shift.careers
3.0
Average
70 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Navigation issues
The assessments and career materials are insightful, but I struggled a little with navigating between sections. Once I got used to it, it was very useful.
2 April 2026
Reply from Shift
Dear Michel,
Thank you for sharing your experience! We’re glad to hear that you found the assessments and materials insightful.
We appreciate your feedback regarding navigation - this is something we’re continuously working on to make the platform more intuitive from the start. It’s great to know that once you got familiar with it, it became useful for you.
Warm regards,
Shift Careers Team
Not as I expected
Not as I expected. They only give some information about job hunting. Resume and cover letter writing is cost extra.
1 April 2026
Unprompted review
Reply from Shift
Dear Arashi,
Thank you for your feedback, we’re sorry to hear that your experience didn’t meet expectations.
We aim to provide valuable job search guidance within the core service, while more personalized support such as CV or LinkedIn reviews is offered as an additional service. We understand this may not always be clear upfront, and we’re actively working on improving how we communicate this.
If you have any concerns, please feel free to reach out to our support team at contact@shift.careers - we’ll be happy to assist.
Kind regards,
Shift Careers Team
My experience has been been excellent…
My experience has been been excellent with timely feedbacks and replies. I loved that my career coach Ally was there to guide me and support me when I was losing motivation. She has been a great help and I really appreciate it. With my CV curation to job search strategy, she did an excellent job. I am happy to have come across shift.
30 March 2026
Unprompted review
Reply from Shift
Dear Unnati,
Thank you for your kind words! We’re delighted to hear that you had such a positive experience and felt supported throughout your journey.
It’s especially great to know that Ally’s guidance helped you stay motivated and provided value across both your CV and job search strategy. We’ll be sure to share your feedback with her.
Warm regards,
Shift Careers Team
I had a small issue with scheduling
I had a small issue with scheduling, and the team responded super quickly. They were friendly, helpful, and resolved it immediately. Very impressed with the support.
29 March 2026
Reply from Shift
Dear Demi,
Thank you for your kind words! We’re really glad to hear that the issue was resolved quickly and that you had a positive experience with our support team.
Providing fast and helpful assistance is very important to us, so your feedback means a lot.
Warm regards,
Shift Careers Team
I signed up based on their money-back…
I signed up based on their money-back guarantee, which gave me confidence in their service. However, when I asked for a refund, they refused to honor that promise. A guarantee should mean something. In my experience, this was misleading, unprofessional, and deeply disappointing.
27 March 2026
Unprompted review
Reply from Shift
Dear Maryam,
Thank you for sharing your experience – we’re very sorry to hear this.
We understand how important trust is when it comes to a money-back guarantee, and we take concerns like yours seriously. Our refund policy includes specific eligibility criteria, which are outlined during signup, but we recognize that this may not always feel clear or aligned with expectations.
Please reach out directly to our support team at contact@shift.careers, so we can resolve this promptly.
We’ll also continue improving how we communicate our policies to avoid situations like this in the future.
Thank you again for your feedback.
Shift Careers Team
I had a great experience speaking with Olivia
I had a great experience speaking with Olivia. She was shared a lot of information about what is needed in creating a CV and LinkedIn page for todays hiring situations. I found it extremely helpful and definitely worth my money.
26 March 2026
Unprompted review
Reply from Shift
Dear Anna,
Thank you for sharing your experience! We’re happy to hear that your session with Olivia provided helpful, practical guidance on your CV and LinkedIn.
It’s great to know you found it valuable and worth the investment.
Warm regards,
Shift Careers Team
Olivia is a star
Olivia is a star
I had my coaching session with Olivia on Monday and it was fantastic. She gave me a lot of value during the session and a very comprehensive report after that gave me direction for my following steps. She was so empathetic and understanding and I really appreciated her insights.
20 March 2026
Unprompted review
Reply from Shift
Dear Izumi,
Thank you for your lovely feedback! We’re so glad to hear that your session with Olivia was valuable and that the follow-up report gave you clear direction for your next steps.
Your kind words about her empathy and insights mean a lot – we’ll be sure to share this with her.
Warm regards,
Shift Careers Team
Just what I needed...
I found access to the various personality and career profiling assessments helpful to get clarity of my own strengths but also where they might fit better, in a changing job market.
My 1:1 session and following email exchanges, with Ally my coach, was really helpful to bounce ideas, get feedback and receive expert advice on what I should start and stop doing.
If you commit to using all the features and services and put in the time to focus on this, I believe everyone will get great value for money and ultimately results.
17 March 2026
Unprompted review
Reply from Shift
Dear Adam,
Thank you so much for sharing your experience! We’re thrilled to hear that the assessments helped you gain clarity on your strengths and potential career directions.
It’s wonderful to know that your 1:1 session with Ally, as well as the follow-up guidance, provided the feedback and support you needed. It’s fantastic to hear you found value in the process.
Warm regards,
Shift Careers Team
Olivia is an absolute pleasure to work with.
Olivia was an absolute pleasure to speak with. Her energy, genuine concern, and clear passion for helping people truly stood out. It’s rare to encounter someone who loves their work this much, and her support made a meaningful difference. Thank you, Olivia.
4 March 2026
Unprompted review
Reply from Shift
Dear Scott,
Thank you so much for your kind words! We’re delighted to hear that your session with Olivia was such a positive experience.
Her passion for helping people truly shines through, and it’s wonderful to know her support made a meaningful difference for you.
Warm regards,
Shift Careers Team
I am deeply disappointed with this…
I am deeply disappointed with this service due to misleading pricing and underwhelming content.
I was led to believe the subscription was $0.42/day. However, after paying, I received a receipt indicating a second upcoming payment that more than doubles the advertised price. Furthermore, the 'Basic' material is extremely elementary; anyone with a small experience will find it redundant. To access anything remotely useful, you are forced to pay hundreds of dollars more. I have already requested a full refund.
3 March 2026
Unprompted review
Reply from Shift
Dear Kajal,
We’re truly sorry to hear that this was your experience. That’s never the impression we want anyone to have after joining us.
We completely understand how frustrating pricing concerns can feel. The $0.42/day reflects the introductory promotional rate, and the renewal terms are presented during checkout before confirmation. That said, we take feedback about clarity very seriously and will continue reviewing how this information is communicated.
We’re also sorry to hear that the content didn’t meet your expectations. We’re continuously working on improving the depth, clarity, and overall value of our materials, and feedback like yours is important in helping us do that.
Your refund request has been received and is being handled by our support team, and we’re committed to resolving this promptly and fairly.
Thank you for sharing your experience.
The Shift Team
Great Customer Service
I am increasing my rating as Shift responded to my review immediately and refunded the subscription amount. The customer service was impeccable.
The adverts are misleading and suggest the app contains job opportunities which is does not. I didn’t receive one email or notification from Shift when I signed up, and they have just taken another $39.99 from my account. I have now cancelled my subscription but am upset there was no reminder or correspondence at all to remind me the payment would be taken or any initial confirmation of an account. This just seems like a money grabbing exercise, targeting people who are out of work. Also it sees impossible to contact them to try and resolve this. No contact email or forms anywhere. I used the bot on the app but that is just for career advice.
9 February 2026
Unprompted review
Reply from Shift
Hi Samantha,
We’re very sorry to hear about your experience and understand your frustration. Shift is designed to provide career guidance, advice, and support to job seekers rather than direct job listings, and we apologize if this wasn’t clear from the advertising.
Regarding your subscription and notifications, we normally send confirmation emails upon sign-up and reminders before payments. It sounds like these may not have reached you, which we sincerely regret. We’d like to review your account and ensure you’re fully supported, including processing any eligible refunds if applicable.
Please reach out directly to our support team at contact@shift.careers, so we can resolve this promptly.
Thank you for sharing your experience.
The Shift Team
They charged me and I immediately…
They charged me and I immediately contacted them for a refund because I still had a day to renew, I never used the service, emailed them to bring a resolution, no reply from them.
Its a fraud money making scheme.
2 January 2026
Unprompted review
Reply from Shift
Hi there,
Thank you for taking the time to share your experience. We’d like to reassure you from the beginning that we are not a fraudulent business, and we genuinely review and respond to every customer request.
Your case was carefully reviewed by our support team. We’re truly sorry for the frustration and appreciate you bringing it to our attention - your feedback helps us improve and serve our customers better.
Best regards,
The SHIFT team
Ally is a ***FABULOUS*** coach!
I was on the point of backing out, thinking Shift wouldn't help with entrepreneurial careers, but Ally changed my mind. She really listened to me, heard my hopes/plans/conflicts, and is helping me to chart a realistic course that makes sense. I feel heard, supported, motivated, and hopeful for the first time in a long time. Highly recommended!
11 December 2025
Unprompted review
Reply from Shift
Hi Phila,
Thank you so much for sharing this - it truly means a lot to our team and to Ally. We’re really glad you didn’t back out, and even happier that you felt heard and supported. Shift is designed to work for all kinds of career paths, including entrepreneurial ones, and it’s great to see you gained more clarity and confidence.
Ally will be thrilled to know her guidance made such a difference. We’re excited to keep supporting you on this journey, you’re not doing it alone! 🙌
Warmly,
Shift Careers team
After getting this service
After receiving this service, I canceled it the same day. It is more focused on helping you figure out which job you want, rather than getting you to that job. The "instructor" I was chatting with never sent a single message; the bot handed me off to them, and I was left on read three to five times over the course of 40 minutes. I won't be using this service at all.
Edit. After the initial review, the coach did respond. Turns out even though the chat is there 24/7 and the messages will show "read", a coach isn't there except for Monday through Wednesday during hours. The refund policy was okay, but I would like to see a dedicated section on the site to initiate this process, rather than having to email support and wait for a response. This would also reduce their workload. So far, I've seen improvement, and I will update as I go.
5 December 2025
Unprompted review
Reply from Shift
Hi Alan,
We’re sorry to hear about your experience. At Shift, we pride ourselves on providing personalized guidance through our real human coaches, and we always aim to respond as quickly as possible. Occasionally, responses may take a little longer outside of working hours of your dedicated coach, but we’re committed to giving every client the best support.
We’ve already processed your refund, and your coach is still available should you wish to continue exploring guidance at your own pace. We truly appreciate your feedback as it helps us maintain the high standards we set for all our clients.
Warmly,
Shift Careers team
The apps is not working at all
The apps is not working at all. But upfront paid $$$
28 November 2025
Unprompted review
Reply from Shift
Dear Li Zar,
We are really sorry to hear about the issues you’re experiencing - we completely understand how frustrating that is, especially after paying upfront.
To help you quickly and make sure your case is reviewed promptly, could you please contact our support team directly at contact@shift.careers? They’ll be able to look into your account, fix the access issue, and process anything needed right away.
Thank you for your patience - we want to make this right for you as fast as possible.
Warmly,
Shift Careers team
Mansi
Hi
My name is Mansi. I am struggling in finding out a better job for me. Whenever, I had interviews, the manager used to tell me that something is missing in my resume. They are looking for something unique. Then, I contacted Shift careers. Honestly, they made one of the best resume for me. And, I really felt happiness after reading my skills and experience. Now, I will post a review once I get a better job. Let’s hope for the best!
18 November 2025
Unprompted review
Reply from Shift
Hi Mansi,
Thank you so much for your thoughtful feedback, it truly means a lot to us. We're really glad to hear that your new resume made you feel confident and proud of your skills and experience. That’s exactly how it should be!
We’re rooting for you as you take your next steps, and we can’t wait to celebrate your success together when you land that job you deserve.
The SHIFT team
Great experience with Ally
I only had one session with Ally, but she was great and is so supportive throughout what is a really challenging process in applying and interviewing for jobs. I give her 5 stars as a coach, but I didn't really spend too much time on the Shift platform. Some of the tools were helpful, and Ally also provided me with helpful resources. I highly recommend Ally as a coach to anyone looking for guidance in their career path.
15 September 2025
Unprompted review
Reply from Shift
Thank you so much for sharing your experience!
We’re thrilled to hear that Ally’s guidance made a real difference for you during such an important stage of your job search.
We also appreciate your feedback about the platform. We're always here to help you turn insights into a clear, actionable plan.
Best regards,
The Shift Team
Exceptional Career/Resume Service
This is the first time I have utilized the services of a career/resume service. However; I am pleased that I did. Ally worked with me. She is very skilled and knowledgeable. Having an employment gap, Ally brought many useful tips to my arsenal. Most that I had not even considered. She also assisted me with updating my LinkedIn profile, which had me stumped for weeks as to how to update it. She has exceptional customer service skills and answered emails quickly. Very pleased with the Shift service!
3 October 2025
Unprompted review
Reply from Shift
Thank you so much for your kind words! We’re thrilled to hear that your experience with Ally was so positive. She’s truly dedicated to helping clients highlight their strengths and overcome challenges like employment gaps, it’s great to know her guidance made a real difference for you.
Best regards,
The SHIFT team
Not reliable
It was confusing. When i was choosing plan it states i will get coach support resume support but instead after getting it way change i explain i need help in getting a job not which career to choose and all also when i click on chat button to chat with an expert no one responding and seems like a scam.
4 September 2025
Unprompted review
Reply from Shift
Hi! Thank you for sharing your feedback. I’m really sorry for the confusion and the frustration this has caused. Our intention is to provide clear support with job search, including resume help and guidance from our coaches.
We’d like to make this right and ensure you get the support you need. Please reach out to us via contact@shift.careers.
We truly appreciate your patience and the chance to improve your experience.
Best regards,
The SHIFT team
Worthless product with a semi-predatory…
Worthless product with a semi-predatory UX - generic advice, no actual job listings, no obvious way to cancel in the app, and their customer service is barely there. When they didn’t respond for several days, I had to block my credit card so that they wouldn’t charge me.
8 June 2025
Unprompted review
Reply from Shift
Hi Megan,
I’m really sorry to hear about your experience - this is absolutely not how we want anyone to feel when using Shift.
Our goal is to provide real, practical support for job seekers. While we don’t post job listings, we focus on helping users build a job search strategy, improve their applications, and navigate the hiring process with expert support - but we understand that’s not what you were expecting.
We also take concerns about cancellation and support delays seriously. We’re currently reviewing your case to make sure nothing gets overlooked.
Thanks again for helping us get better.
Best regards,
The SHIFT team
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