Shift Reviews 6,897

I used the secure locker service at an Access storage location. Terrible service from Shift. They provided an 8 hour collection window, but only notified me that goods were available to collect 2 hours before the end of the window. I had to drive to the storage locker and collect in the dark - felt unsafe.

Fantastic customer service. Swift and professional delivery service provided. The driver did everything by himself. Very kind and helpful. I received updates throughout the day up until my turn for delivery.

Poor communication. No one to speak to. Don’t use unless you don’t care when you will actually get your product.

Excellent service, very helpful staff and delivery driver was amazing.

Fantastic customer service couldn't be more helpful, very impressed .

Only half the delivery arrived some of the stuff was left behind

Communication was poorly. Customer service was 0.

Amazing first time delivery cannot believe the ease of the service

Great service

Great stuff easy and quick thank you

is there any option for zero star? DO NOT USE THIS COMPANY. they were meant to deliver IKEA order on 9/01/2026. we were home all day, no one turned up, no update, no one to contact to, virtual assistant takes you on a merry go round that never ends, filled in query form and was told someone will get in touch in 24 hours. no one contacted. in the end we had to contact IKEA and cancel the order. absolutely useless bunch these lot! POOR SERVICE.

We tried to collect an Ikea order via a Locker in Morrison in Working. The locker were were assigned was broken. We were able to open a completely different locker which contained someone elses order. Customer services for Shift is non existant - the chatbot is not working and they do not answer the phone. Do not use this service.

Helpful, polite, such nice delivery persons.
Well done Ikea

Booked a locker collection in Woking. Arrived at the given time to find a note written in sharpie on the locker saying it is broken and to call the helpline. Tried to call 5 times and got no answer so went home. tried to call again at home to complain and got a voicemail. Not enough support available - left me very frustrated.

A very pleasant helpful young man who delivery my goods today .He was very helpful , thank you . I would recommend this service as it’s so organised and stress free
Thank you IKEA

Super fast delivery and the delivery guy was very helpful and courteous. Carried all the heavy parcels into the house made sure they were all in good condition. Highly recommend service

It’s the worst thing in the world. I’m sitting here 2 hours away from my house for the past 2 hours waiting for someone to drop my collection off! It said 2-10 I’m got here at 2 and can’t get through to anyone it’s now 4pm and still waiting

Appauling. If Amazon can do it, how hard can it be? We didn't recieve a locker code email before the pick up window as stated. We called the helpline number 10 times, we waited on hold for 6 minutes, the voicemail inbox is full and the online chat doesn't work. We finally got through to one person who said the delivery driver was late so to wait 15 mins and it would be ready. So send an email advising that then.. Lots of 1 stars reviews, IKEA won't be using them for much longer..

40 minutes wait later, we called again with no response. We went to leave, then recieved our email code.. Drove back and the locker was empty. You can't make it up!!

Luckily we spoke to a nice man unloading his locker who had our order in his box!! Only 1 of his locker doors worked so he had to climb into his top locker and get it! Imagine getting stuck inside! So obviously our "delivery driver" wasn't on the way?!

At least it'll make a good story..? Don't waste your time!!

An unmitigated sh*tshow! Received the email to collect, my locker has a sign on it saying it is broken and to call the number. Just get put through to a full mailbox. There are open lockers with other people’s things here. Do not bother what a terrible company

I was given a 4–9pm collection slot and received confirmation that my item was ready for collection. I drove around 25 minutes to the site, only to discover that no access codes had been sent, meaning I could not collect the item at all. I tried calling the support number provided but the mailbox was full, so there was no way to get help.

The access codes were eventually sent after 6pm, almost halfway through my collection window. I was unable to return that evening, so I made a second trip the following morning. When I arrived, the codes provided still did not allow access through the gate to the area containing the Shift collection boxes. As a result, I was once again unable to collect my item.

In total, I made two separate trips, wasted a significant amount of time, and still could not collect the item due to issues entirely outside of my control. I am now waiting for Shift to propose a resolution.

This experience has been extremely inconvenient and poorly handled, with no effective customer support available when it was needed.