Shinysmileveneers Reviews 

2,651
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,932 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding and amazing customer service, highlighting the helpfulness and professionalism of the support team. Many found the overall process easy and smooth, appreciating the clear directions and efficient communication. People are very happy with the product's quality and fit, noting how it restored their smile and confidence. However, some customers noted challenges with the impression process, often requiring multiple attempts or rejections. A few people also felt that the veneers sometimes did not fit well or appeared unnatural. Additionally, some reviewers mentioned experiencing delays in receiving their final product or difficulties getting timely responses from support.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as excellent, amazing, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the overall process easy,... See more

Quality

Customers had positive experiences with quality, with many expressing satisfaction with the natural look,... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending the company for its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my very first time dealing with dental work through the mail and having to do this on my own with no one around at home, and it was so amazing- the experience and everything I learned In the p... See more

Rated 5 out of 5 stars

Customer Service at Shiny Smile is very good. The impression kit is easy to use and easy to send back. I have received my uppers and am very happy with them. I can't wait to get the lower set!

Rated 5 out of 5 stars

This was my 2nd impression and the advice I got from the first one being rejected was so helpful and I got accepted on this one!! Great communication and responses were super quick!! I'm very excited... See more

Rated 5 out of 5 stars

Absolutely great company with amazing customer service! They made it incredibly easy and simple to make my impressions and the instructions were very clear. Currently in the process of waiting for my... See more


Company details

  1. Health & Medical

Written by the company

Shiny Smile Veneers are natural looking, custom made removable dental veneers that fit perfectly over your teeth to help improve your smile. Meticulously crafted using modern technology and good old-fashioned attention to detail, Shiny Smile Veneers will give you the perfect smile you’ve always dreamed of. Our top quality removable veneers help improve the color, shape, size, length, and misalignment of teeth that compromise the overall beauty and precision of your smile.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

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Replied to 93% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,651)

1,980 reviews in the last 12 months

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Rated 5 out of 5 stars

My 80 yr old grandmother loves Shiny Smile Veneers!

My 80 year old grandmother had to get her two front teeth pulled and it left her feeling very unhappy with her appearance. She doesn’t have dental insurance or thousands of dollars to get dentures or a partial either. There was also the issue of if she got dentures she would have to have her tori (extra bone in the roof of her mouth ) removed. I had looked up best clip on veneers at an affordable price and found Shiny Smile Veneers, so I gave them a shot! And my grandmother & I are SO GLAD WE DID! We got top & bottoms and after the molding process it only took 3-4 weeks to recieve them. I just gave them to her last night and she is over the moon! They fit tight and she so far hasn’t had any issues with them aside from trying to get them out; which will come in practice. They look so good ! She hasn’t stopped smiling from ear to ear! Working with shiny smiles was a relatively easy process as well. I have no complaints ! And so far neither does my grandmother ! Thank you so much!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

What a wonderful experience I enjoyed…

What a wonderful experience I enjoyed with Shiny Smile veneers program. After many years of hiding my smile, I finally decided to get Shiny Smile veneers after I had 2 back teeth extracted. The whole process was seamless from receiving my impression kit promptly to actually receiving the finished product. In fact, from the time my impressions were accepted till I received the actual veneers was exactly 3 weeks to the day. When I received the veneers they fit perfectly. There were some minor speech adjustments that had to be made, but I adjusted quickly. And finally, I can smile and be totally confident that I am projecting my best image forward…Thanks Shiny Smiles for a job well done.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

I'd like to say that my experience with…

I'd like to say that my experience with shiny smile veneers has been extraordinarily good. I originally had my doubts, but have been greatly impressed with the quality of my new veneers and what they did for my confidence level. Fit perfectly and look awesome. ShinySmile has followed up with great communication emails from the beginning. Hat's off to this truly professional company.
My cat knocked my uppers off my bathroom counter and my little dog got ahold of it and damaged them to a point I can no longer wear them.
Thankfully ShinySmile has offered to recreate my uppers.
Overall ☆☆☆☆☆!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you shiny smile

Thank you shiny smile! You sent me a complimentary kit since I couldnt properly make the first 2 mold kits correctly. Thile last one worked out perfectly .just waiting on my $50 refund now

27 June 2026
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with my veneers I…

I am very satisfied with my veneers I was shocked at how well they fit they go over my teeth and fits like a glove and look amazing and customer service for me has been good while my first impressions only my bottoms were approved I had to pay for another kit and finally my tops were approved it only took 2 weeks to get them and you have to be at home and sign for them but im happy with what ive received

26 June 2026
Unprompted review
Rated 3 out of 5 stars

I recieved my veneers and i was not impressed

I recieved my veneers and i was a little taken aback by the sturdy plastic they were made from . They feel strange over my teeth but that is to be expected . After some time , maybe 20 mins of wearing them i could feel a pressure on my real teeth and it was a little uncomfortable . I noticed on the back left there was part of the veneer on the top that was sticking out and rubbed on my tounge uncomfortably . they will look good in pictures but i would not buy these again , nor would i recomend them to a friend.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Awesome Customer Service

I can’t say enough about how awesome the customer service is! The only downside is how long after you get your kit you have to wait if you wanted a FaceTime call with a rep to assist you in the process. But the directions and tutorial videos are so detailed you really don’t need a rep to walk you through it.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

From the very beginning…

I just began my journey with Shiney Smile veneers and so far the process has been seamless. The impressions kit was received quickly with easy to follow instructions and follow up communications were also timely and detailed. I look forward to receiving my new veneers and will then add to my review. So far, very pleased with the experience.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good! I had to do a second round of impressions. That just tells me that you are very particular and want to give me the best product that you can! My first set I waited to long to start the impression and I didn't leave them in long enough. Looking forward to the next step!

26 June 2026
Unprompted review
Rated 3 out of 5 stars

The process for making the impressions…

The process for making the impressions was good. I would like to see the turn around for getting the veneers a little quicker though. Not sure of the process but 3-5 weeks seems a little long to me. Haven't received the venneers yet so we will leave another review after I see how they fit.

26 June 2026
Unprompted review
Rated 4 out of 5 stars

Mouth pieces

The process is fairly easy. However, there seems to be only 2 sizes for the mouthpiece; 1 too large & 1 too small. There should be a size between these 2.

8 June 2026
Unprompted review
Rated 3 out of 5 stars

I am Still Hopeful...

I was really excited about the new veneers but when I finally got them, they didn't fit as well as I had hoped. I didn't freak out...I simply hope I can get another impression done. Unfortunately I sent all of what had been sent to me back, with the inmpression, not knowing I would be able to use the extras to try the impression again. I am hoping I can have the kit sent back to me...

17 June 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM. SCAM SCAM
Going on over 6 month now. Have watched Video over 20 times, they keep rejected and charge you 22 dollars, 2 set to big to even use. Good look trying to talk to someone in customer service. I don’t know anyone who have received the veneers they charge you for veneers you will never receive and keep charging you 22 dollars. BUYER BE AWARE

25 June 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hi John,

We’re very sorry to hear how frustrated you are, especially after spending this much time trying to complete the impression process. We understand how discouraging it can feel to have impressions rejected more than once, and we sincerely apologize for the stress this has caused.

We do want to clarify why our lab holds such a high standard for impressions. Since our veneers are custom-made directly from the molds provided, the final fit, comfort, and appearance depend heavily on the accuracy of those impressions. If an impression does not clearly capture the teeth and gumline, approving it for production could result in veneers that do not fit properly. For that reason, our lab may reject impressions and request new ones rather than move forward with a product that is unlikely to work for the customer.

We also want to clarify that our goal is never to delay the process or keep charging a customer unnecessarily. That would only create more frustration and damage the customer experience, which is the opposite of what we want. From what we can see, after your initial impressions were rejected, a free kit was also provided to help you continue the process and give you another chance to complete the molds correctly.

We also offer a free video call support service for customers who are having difficulty with the impression process, so a team member can guide them through the steps and help improve the chances of getting an impression approved.

That said, we completely understand that this has not felt smooth or easy from your side, and we apologize if you had difficulty reaching our support team. We want to make sure your case is reviewed properly from here.

A supervisor from our Escalations Department will be reaching out to you directly to review what happened and make sure you are taken care of.

Rated 5 out of 5 stars

I'm really thrilled with my veneers

I'm really thrilled with my veneers! 2 of my imprints were rejected so I was afraid I would never get them. Customer support was very professional and kind. They answered my question immediately. Great experience. Thank you!

25 June 2026
Unprompted review
Rated 4 out of 5 stars

My shiny veneers are amazing the…

My shiny veneers are amazing the overall costumer service could be better as far as getting in touch with someone by phone because I was never able to reach anyone by phone but when I sent a email I usually got a reply back within 24hrs the impression was pretty much by the instructions even though it took me two impression kits for them to accept it but once they were accepted it took them 3 weeks to complete the process for the veneers and another week for them to ship it to me and when I received the veneers I was satisfied with it I actually love them they fit perfect they are not to big they don’t slip off I can drink with them in not so much eat though because I’m scared of messing them up but I’m happy with them

20 June 2026
Unprompted review

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