Ship7 Reviews 943

Reply from Ship7

Aug 26, 2025

Dear Customer,

We sincerely regret the inconvenience you experienced and appreciate you sharing your feedback.

We noticed that you recently signed up with us, and we’d like to clarify the situation regarding shipments to Iraq. Initially, due to the ongoing conflict, carriers had temporarily suspended service to Iraq. Recently, DHL resumed operations, but with longer-than-usual transit times. To ensure reliability, we began sending test shipments to Iraq and closely monitored their progress.

We’re glad to inform you that one of these shipments was successfully delivered just two days ago. Based on these positive results, our management is preparing to officially resume DHL services to Iraq in the coming week. Next week you’ll be able to update your Iraq address in your Ship7 account (via the Add Address section) and begin shipping packages directly.

We truly value transparency and are grateful for the chance to clarify how our shipping process works. Your feedback helps us improve, and we want every customer to feel confident when using our services.

If you feel our explanation demonstrates our commitment to fairness and customer satisfaction, we kindly ask you to reconsider your review. Negative reviews can significantly impact our ability to serve more customers—especially now that we’re preparing to expand services to Iraq again.

Once again, we apologize for the inconvenience and thank you for your patience and understanding as we work hard to provide the most reliable service possible.

Regards,
Ship7.

Reply from Ship7

Aug 18, 2025

Dear Danny,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you were happy with our fast shipping and friendly customer service. It’s our pleasure to support you, and we look forward to assisting you every time you need our service.

Your trust and satisfaction mean a lot to us!

Regards,
Ship7.

Reply from Ship7

Updated Aug 26, 2025

*Updated Review*
Dear Customer,

We truly understand your frustration and we want to assure you that we value every customer’s trust. Please allow us to clarify your concern in detail.
First, we respectfully disagree with the term “Fraudulent Management.” Ship7 has been operating successfully in the USA for over 7 years, and transparency with our customers is the foundation of our business.

Regarding Israel shipments:

During the ongoing conflict, many carriers temporarily suspended services. Later, DHL resumed shipping to Israel, but the surcharges applied are entirely determined by the carriers—not by us.

Another customer from Israel had raised a similar concern on Sitejabber. We personally explained to him how carrier surcharges are calculated, and the situation was the same as yours.

Please note, there is nothing for us to gain by overcharging our customers. Our goal is always to provide reliable service. For your reference, we have already shared you DHL invoice via ticket from another Israel shipment that shows a $50 Remote Area Surcharge applied directly by DHL.

We also noticed that you paid only $5 for return handling to ship your package domestically. If you’d like, we can credit this amount back to your Ship7 account as a goodwill gesture.

We sincerely hope this clarifies the situation. Thank you for giving us the opportunity to explain, and we look forward to continuing to serve you.

Dear Customer,

We are truly sorry to hear about your disappointment and that your experience did not meet your expectations. Please know that we take every piece of feedback seriously and are committed to providing full transparency regarding our services and pricing.

We would also like to respectfully clarify a few points regarding your concerns:

1. Shipping Service to Israel:
At present, due to the ongoing conflict in Israel, DHL is the only carrier from our partner list offering service to your country.

2. Cost Calculator:
Our calculator works in two ways:
o If only the weight is entered, it shows an estimated rate.
o If both weight and dimensions are entered, it provides the accurate shipping cost along with any applicable surcharges.

In your case, checking only the weight showed $37 + $50 surcharge, while entering both weight and dimensions would have displayed $47 + $50 surcharge. The calculator is designed to work this way for all customers, regardless of destination.

3. Remote Area Surcharge:
The $50 surcharge is not set by Ship7 but by DHL. Such surcharges apply to deliveries in locations DHL categorizes as remote or harder to service, and they help cover additional operational costs. Each forwarder’s rates may differ depending on their individual agreements with DHL.

4. Hold Procedure:
Our system automatically places certain packages on hold when the item description does not match one of the 500+ commonly shipped products in our database. This safeguard is in place to ensure compliance and prevent accidental shipment of restricted or prohibited goods. Once verified, the package is released, This process applies equally to all Ship7 customers.

5. Special Handling in Your Case:
While we generally provide international forwarding only, we made a special exception to allow your package to be shipped domestically to another forwarder. This was outside our standard policy, but we did so in the spirit of helping you.

We regret that this situation led you to seek another provider. At the same time, we are grateful for the opportunity to clarify how our systems and pricing work, as transparency is very important to us. Your feedback is valuable and helps us continue to refine our services for all customers.

If you feel that this explanation shows our commitment to fairness and customer satisfaction, we would sincerely appreciate it if you could reconsider and update your review.

Once again, we apologize for the inconvenience you experienced and thank you for your patience and understanding.

Regards,
Ship7.

Reply from Ship7

Aug 6, 2025

Dear Abdalla,

Thank you so much for your continued trust and support over the past 5 years!

We're thrilled to hear you've had a smooth and positive experience with Ship7. Your satisfaction means a lot to us, and we look forward to serving you for many more years to come!

Regards,
Ship7.

Reply from Ship7

Aug 6, 2025

Dear Customer,

Thank you so much for your kind feedback!

We’re glad to hear that the packaging met your expectations and your collectibles arrived safely. At Ship7, we take great care in ensuring every shipment is secure and well-protected. We truly appreciate your support and look forward to assisting you again soon!

Regards,
Ship7.

Reply from Ship7

Aug 6, 2025

Dear Customer,

Thank you for your valuable feedback and the 5-star review!

We’re glad to hear that your parcel was processed quickly and that the shipping experience was seamless.

We also appreciate your comment regarding the website usability — your input helps us improve, and we’ll certainly take this into consideration as we continue to enhance our platform.

Thank you for choosing Ship7!

Regards,
Ship7.

Reply from Ship7

Aug 6, 2025

Dear Customer,

Thank you so much for your kind words and 5-star review!

We’re delighted to hear that you were pleased with our fast delivery, competitive pricing, and responsive customer service. Our team is committed to providing the best possible experience, and your feedback truly means a lot to us. We look forward to assisting you again soon!

Regards,
Ship7.

Reply from Ship7

Jul 31, 2025

Dear Customer,

Thank you so much for your wonderful feedback!

We're glad to hear you were impressed with the fast delivery, secure packaging, and smooth service. It’s always our goal to provide a seamless shipping experience, and we're thrilled to know we met your expectations.

We look forward to serving you again soon!

Regards,
Ship7.

Reply from Ship7

Jul 31, 2025

Dear Customer,

Thank you so much for your thoughtful and detailed feedback!

We’re delighted to hear that your experience with Ship7 exceeded expectations, even for a small item. Providing reliable, prompt, and secure service is always our top priority, and it’s wonderful to know we delivered on that promise.

We’ll be sure to pass along your kind words to Elena—she’ll be thrilled to hear them!

Thank you again for your trust and recommendation. We look forward to assisting you with your future shipments!

Regards,
Ship7.

Reply from Ship7

Jul 28, 2025

Dear Mohammed,

Thank you for your kind words!

We’re glad to know you had a good shipping experience with us. Your satisfaction is our priority, and we look forward to serving you again soon!

Regards,
Ship7.

Reply from Ship7

Jul 23, 2025

Dear Sara,

Thank you so much for your kind words and 5-star review! We're delighted to hear that you had a smooth and satisfying experience with Ship7.

It’s great to know that our customer service and handling met your expectations, and that your packages arrived safely and on time. We're especially glad you found our consolidation and international shipping process easy and efficient.

Your recommendation means a lot to us, and we truly appreciate your trust and support. We look forward to serving you again soon!

Regards,
Ship7.

Reply from Ship7

Jul 23, 2025

Dear Customer,

Thank you for the great feedback! We're glad to hear that you found our service fast and easy to use.

We truly appreciate your support and look forward to assisting you again in the future.

Regards,
Ship7.

Reply from Ship7

Jul 23, 2025

Dear Customer,

Thank you for your wonderful feedback! We’re thrilled to hear that you found the setup process easy and that the delivery speed exceeded your expectations.

We’re also glad the text updates were helpful — keeping you informed every step of the way is a priority for us.

We truly appreciate your support and look forward to serving you again soon!

Regards,
Ship7.

Reply from Ship7

Jul 20, 2025

Dear Customer,

Thank you so much for your wonderful feedback!

We’re thrilled to hear that your package arrived on time and in perfect condition. Providing reliable, fast, and seamless service is what we strive for, and it’s incredibly rewarding to know we met your expectations.

Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.

We look forward to serving you again in the future!

Regards,
Ship7.

Reply from Ship7

Jul 20, 2025

Dear Customer,

Thank you so much for your kind words and 5-star review!

We’re delighted to know you found our service perfect, fast, easy to understand, and cost-effective. Your satisfaction is our top priority, and feedback like yours truly motivates our team to keep delivering the best experience possible.

We look forward to assisting you again soon!

Reply from Ship7

Jul 15, 2025

Dear Customer,

Thank you so much for taking the time to leave this glowing 5 star review! We’re thrilled to hear you found our service fast, secure, and that our customer support team met your needs efficiently and effectively. Your words truly warm our hearts and affirm that we’re delivering on our promise.

Knowing you’d confidently recommend us means the world to our entire team. We’re committed to maintaining—and improving—this level of excellence every day. If there's anything else we can help you with, please don't hesitate to reach out.

We look forward to serving you again soon!

Regards,
Ship7.

Reply from Ship7

Updated Jul 10, 2025

Dear Customer,

Thank you for taking the time to share your feedback. We genuinely regret any inconvenience you’ve experienced and are truly sorry to hear that your expectations were not met during your recent interaction with us.

After carefully reviewing your case from start to finish, we understand that you attempted to ship used laptops via UPS and noted that you had previously shipped similar items through FedEx and SMSA.

We’d like to take this opportunity to clarify a few important points:

Shipping Restrictions:
As outlined in our https://www.ship7.com/legal/unaccepted-items , bulk laptops and multiple lithium-ion battery items are restricted for international shipment through our service. Unfortunately, it appears these guidelines may not have been reviewed prior to placing your order, and no prior approval was requested for these items.

Due to a technical glitch on our website, the auto-hold that normally applies to such restricted items did not activate, which inadvertently allowed the FedEx shipment to be processed. We have since identified and corrected this issue to prevent it from recurring.

Carrier Compliance:
Please note that restrictions related to lithium batteries are not determined by Ship7 but are governed by international air shipping regulations enforced by carriers and customs. As we do not hold a Dangerous Goods (DG) shipping account, we are only permitted to ship up to 3 lithium-ion battery-powered devices per shipment, as per our contract agreements with the carriers.

Packaging & Support:
Regarding your comments on packaging, we would like to clarify that we have not received any complaints, supported photos, or claimed of damage in this case. Our team strives to pack every shipment carefully and securely.

While we aim to respond to all inquiries promptly, there were times we had to wait for feedback from the carrier, which may have caused slight delays. However, we believe that our team provided consistent updates and full transparency through chat and support tickets throughout the process.

Return & Refund Process:
We coordinated closely with the carrier from the time your shipment was held in customs until it was returned to our warehouse. As the shipment was sent DDU (Delivery Duty Unpaid), the return incurred high charges. In the interest of resolving the matter, and as a goodwill gesture, we agreed to cover the partial return fees at your request.

Once you opted to reship via SMSA (we took a special permission upfront this time) to ship to your destination and you successfully received the package without any damage.

We understand that this situation has been frustrating and time-consuming. Please accept our sincere apologies once again for the inconvenience caused.

We hope this explanation clears up any confusion and helps you better understand the limitations and policies we are required to follow.

While we regret that this experience has led you to explore other service providers, we do value your time with us. Your feedback is important, and we remain committed to improving our services.

Should you choose to return in the future, we would be happy to assist you again.

Thank you for your patience and understanding.

Regards,
Ship7.

Reply from Ship7

Jul 7, 2025

Dear Navjot Singh,

Thank you so much for your thoughtful and detailed review!

We’re truly glad to hear that you had a great experience with Ship7 and that our team was able to provide the support you needed throughout the process. We understand how important it is to have reliable assistance when issues arise, and we're pleased that our team could resolve the shipping issue efficiently and keep you updated every step of the way.

Your feedback means a lot to us, especially your recognition of the overall value Ship7 provides compared to other services. It's always our goal to offer both competitive pricing and top-notch customer support.

We truly appreciate your trust in us and look forward to assisting you again in the future!

Regards,
Ship7.

Reply from Ship7

Jun 24, 2025

Dear Customer,

Thank you very much for your kind feedback!

We’re delighted to hear that you’re happy with our services and customer support. Your satisfaction is our priority, and your positive words mean a lot to our team.

We truly appreciate your support and look forward to assisting you again in the future.

Regards,
Ship7.

Reply from Ship7

Jun 24, 2025

Dear Customer,

Thank you for your positive feedback!

We’re pleased to hear that you had a very good experience with our service. Your support means a lot to us, and we’re committed to continuing to provide you with the best possible experience.

Looking forward to serving you again soon.

Regards,
Ship7.