Ship7 Reviews 943

Reply from Ship7

Jun 24, 2025

Dear Customer,

Thank you so much for your detailed and thoughtful review!

We’re delighted to hear that you found our service speedy, reliable, and effective. Providing timely updates, responsive support, and flexible shipping options is part of our commitment to making international shopping as smooth as possible—and we're thrilled to know it’s made a difference for you.

Your kind words mean a lot to the entire team, and we're truly grateful for your support. We’re glad to have you as a fan and look forward to continuing to serve you !

Regards,
Ship7.

Reply from Ship7

Jun 24, 2025

Dear Patrice,

Thank you very much for your positive review and for sharing your experience with Ship7!

We’re pleased to hear that your shipment from the UK to the US reached you quickly and that you find our service reliable. Your feedback regarding pricing is truly appreciated—we are constantly working to optimize our services and explore ways to make them even more affordable for our valued customers.

Thank you again for your support and suggestion. We look forward to assisting you with your future shipments.

Regards,
Ship7.

Reply from Ship7

Jun 28, 2025

We take every review seriously — especially the negative ones — as they help us improve. However, in this case, we must clarify that the claims made are completely unfounded and misleading.

Our internal investigation and customer records show no evidence of any legitimate interaction with the reviewer, and we have already submitted supporting documentation to Trustpilot to demonstrate this. Unfortunately, despite our efforts, their system relies heavily on automated analysis and doesn’t always reflect the full context of a situation.

At Ship7, we are always here to support our customers and resolve any real concerns. We remain committed to transparency, customer satisfaction, and ethical business practices.

We encourage anyone with genuine feedback or an unresolved issue to reach out to our support team directly.

— The Ship7 Team

Reply from Ship7

Jun 20, 2025

Dear Samuel,

Thank you so much for sharing your wonderful experience with Ship7! We’re thrilled to hear that you found our service smooth, efficient, and reasonably priced.

Our team is dedicated to providing prompt and helpful support, and it’s truly rewarding to know that we met your expectations. We genuinely appreciate your trust in us and your recommendation means a lot.

We look forward to assisting you with your future shipments. Thank you once again for choosing Ship7!

Regards,
Ship7.

Reply from Ship7

Jun 17, 2025

Dear Brendan,

Thank you so much for your kind words! We're glad to hear you were happy with our fast and friendly service. Your feedback means a lot to us, and we look forward to assisting you again soon!

Regards,
Ship7.

Reply from Ship7

Jun 24, 2025

Dear Halprin,

We sincerely regret any inconvenience this situation may have caused and truly appreciate your prompt response and the clarification you’ve provided regarding the matter over ticket.

As discussed in your recent communication, we understand that you did not authorize the transaction in question and that your personal or payment information may have been used fraudulently by an unknown party. Please know that we take such incidents extremely seriously, and we fully respect your right to raise this concern.

To clarify our role: Ship7 is a package forwarding service that provides customers with a U.S. shipping address. Customers place their orders directly with third-party online retailers, and those sellers ship the items to our warehouse based on the shipping details provided during checkout.

In this case, it appears that an individual created a account using your name or personal information and proceeded to place an order with an external seller using your payment details. The package was received and processed at our warehouse in the usual manner, as we had no prior indication that the transaction was unauthorized.

Now that it is clear the transaction were not authorized by you, we have taken the following actions:

We strongly recommend reporting this incident to your bank or credit card provider, if you have not already done so. They will be able to assist with chargeback procedures and further investigation.

Should your bank or any legal authority require information from our end, we are fully prepared to cooperate and provide the necessary documentation upon receiving an official request.

Additionally, we would kindly ask you to consider updating or removing your review on Trustpilot, as this issue did not result from any action taken by Ship7, but rather from an unfortunate case of identity theft. If needed, we would be happy to provide you with a written statement confirming the above for your reference.

Please rest assured that Ship7 has zero tolerance for fraudulent activity, and we are fully committed to supporting you through this process and preventing such incidents in the future.

Thank you once again for bringing this matter to our attention. Should you require any further assistance, please don’t hesitate to reach out.

Regards,
Ship7.

Reply from Ship7

Jun 28, 2025

Hi Justin,

Thank you for sharing your experience — and we’re truly sorry for the inconvenience and frustration you encountered. That’s certainly not the standard of service we aim to deliver with our Shop For Me option.

To clarify, while we strive to make purchasing seamless, some retailers like Target have restrictions and don’t always ship to forwarding addresses. Unfortunately, this is beyond our control, but we’re working on improving how we communicate these cases early on.

As for the delay in uploading and processing your package, that’s not the experience we want you to have. Our team should have been more proactive, and we appreciate you reaching out when you did — we’ll use this as a coaching moment internally.

We’re glad to hear that once the shipment was with FedEx, everything went smoothly. If there's anything still unresolved or if you’re open to giving us another chance, our support team is here to help you personally.

Thanks again for your feedback — we’re always working to improve.

— The Ship7 Team

Reply from Ship7

Updated Jun 8, 2025

Dear James,

Thank you so much for your kind words and the 5-star review!

We're truly honored to know you consider that we are the best in the world. Your support means everything to us, and we're committed to continuing to provide you with reliable and efficient service.

If there's ever anything more we can do for you, please don't hesitate to reach out.

Regards,
Ship7.

Reply from Ship7

Jun 8, 2025

Dear Ali,

Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience.

We completely understand how frustrating it must have been to face unexpected customs issues and charges. Our goal is always to make international shipping as smooth and cost-effective as possible for our customers, especially new ones like you.

Let us clarify a bit about what happened with your shipment. You had 38 packages delivered to our warehouse, and instead of sending them as-is (which would have meant shipping 38 individual parcels), our team consolidated and repacked them into 13 boxes—at no extra cost—even though repacking is typically a paid service. We genuinely did this to help optimize your shipment.

Here’s how it works:

• Consolidation means combining multiple packages into a single shipment under one tracking number—but it doesn’t always mean physical repacking.
• Repacking involves physically removing unnecessary packaging and combining items into fewer boxes when possible.

In your case, we repacked the 38 packages into 13 boxes, balancing box size, weight limits, and the safety of your items. While we strive to minimize the number of boxes, fitting 38 separate items into 1 or 2 boxes isn’t always feasible without risking damage or exceeding carrier limits.

We absolutely hear your concern about the customs process on your end. Regulations and charges vary by country, and we understand this can sometimes be unpredictable. We're always happy to advise on best practices before shipping, including how to declare items and when to request specific repacking preferences.

That said, it’s disheartening to learn that your first experience didn’t meet expectations. We value every customer and were hoping to build a long-term relationship with you.

If you feel our explanation helps clarify the situation and reflects our intent to support you transparently and fairly, we would truly appreciate if you’d consider revisiting your review.

We’re always here to listen, improve, and support you better next time.

Regards,
Ship7.

Reply from Ship7

May 29, 2025

Dear Customer,

Thank you so much for your kind words and detailed feedback!

We're delighted to hear that your laptop and other items arrived safely and quickly. It's always our goal to ensure smooth and efficient shipping, and we're glad our proactive communication helped you avoid unnecessary delays. Your recognition of our team's efforts truly means a lot to us.

We also appreciate your honest input regarding the storage charges related to the DE warehouse weekend closures. We understand how this can be inconvenient, and your feedback helps us as we continue to look for ways to improve our services and provide greater flexibility for our customers.

Thank you again for choosing Ship7 — we look forward to serving you again in the future!

Regards,
Ship7.

Reply from Ship7

May 21, 2025

Dear Customer,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused and understand your disappointment, which led to your 3-star review on Trustpilot.

We truly value every customer and strive to provide a smooth, cost-effective shipping experience. We also recognize how important it is to manage shipping expenses, especially when sending multiple packages internationally.

Upon reviewing your concern, it appears there may have been a misunderstanding. On our website, we clarify that when you select multiple packages for ship-out at once, we consolidate them for shipment—this means we process and ship them together under different tracking numbers. However, please note that this does not include physical repacking. Consolidation in this case refers to a manifest-based combination, not the merging or re-boxing of contents.

That said, when there's significant unused space in a box (typically over 75% free), and multiple orders are pending for the same customer, we sometimes combine items into one box—purely as a damage-prevention and efficiency measure. This is done selectively and is based on availability of space, at the discretion of our operations team. However, it is not a standard or guaranteed service.

To provide more context, while Ship7 offered repacking services for many years, we officially discontinued this service on February 19, 2024, in order to enhance our processing speed and reduce overall shipment times. This change allows for quicker handling and minimizes delays caused by extended storage or repacking needs.

As part of this updated process:

• We now offer 15 days of free storage for all incoming packages.
• After that, a paid storage option of $1.99 per package per day is available.
• We’re also currently working on a membership-based repacking service, based on customer feedback, and hope to introduce this soon.

We genuinely appreciate your input—it helps us grow and improve. If you have any further questions or need clarification, our team is here to assist you. We also hope you might consider updating your review to reflect your overall experience with Ship7.

Thank you once again for your time and understanding.

Regards,
Ship7.

Reply from Ship7

May 16, 2025

Dear Customer,

Thank you so much for your kind words and for taking the time to share your experience!

We're truly glad we could step in and assist when your previous provider wasn't able to. It's great to hear that the process was smooth and cost-effective for you. At Ship7, we strive to make international shipping as easy and stress-free as possible, and your feedback reassures us that we're on the right track.

We look forward to serving you again in the future!

Regards,
Ship7.

Reply from Ship7

May 14, 2025

Dear Customer,

Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience did not meet your expectations, and we sincerely appreciate the opportunity to address your concerns.

We completely understand your frustration regarding the changes to our free storage period. To provide some context, our recent updates were aimed at improving warehouse efficiency and creating more space for incoming packages. These adjustments were communicated via email and posted on your Ship7 account dashboard.

That said, based on valuable feedback from customers like you, we re-evaluated our policy and have already made improvements. The free storage period has been extended from 7 to 15 days, and daily storage charges have been significantly reduced from $5 to $1.99. We hope this new structure offers better flexibility and value to our customers.

As for USPS, we understand the importance of affordable shipping options. Unfortunately, due to changes in USPS international policies and service limitations—including lack of real-time tracking and inconsistent delivery performance—we are no longer able to offer discounted USPS rates. We recognize this may be disappointing, and please rest assured that we are actively exploring alternative low-cost shipping solutions to better serve our customers in the near future.

On a positive note, we’re glad to hear that your courier delivery experience was smooth, and we truly appreciate your continued support.

To assist you further, we were unable to locate a Ship7 account or order under the name "Stacey Bronson." If you could kindly provide your suite number (S7-XXXXXX) or order number, we’ll be happy to investigate further and address any outstanding issues.

Should you have any upcoming shipments, feel free to reach out to us—we’re more than happy to help you explore the best shipping options based on your needs.

Thank you again for your honest and constructive feedback. It plays a vital role in helping us improve our service.

Regards,
Ship7.

Reply from Ship7

May 12, 2025

Dear Joesph,

Thank you so much for your wonderful feedback! We're thrilled to hear that your items arrived in perfect condition and on time. It means a lot to us that you chose Ship7 after USGoBuy, and we’re truly honored to have earned your trust.

Your recommendation and kind words are greatly appreciated by our entire team. We look forward to continuing to serve you with the same level of reliability and care.

Regards,
Ship7.

Reply from Ship7

Updated May 9, 2025

Dear Customer,
Thank you for reaching out to us. We sincerely regret any inconvenience you’ve experienced and truly appreciate your feedback. Your concerns are important to us, and we would like to provide a clear explanation regarding the package hold process and your USPS shipment.
Why Packages Was Placed on Hold:
Our system is designed with safety and compliance in mind. We maintain a database of over 500 commonly shipped product descriptions. When a package arrives without a matching description in our system, it is automatically placed on hold as a precautionary measure to prevent the unintentional shipment of restricted or prohibited items.
This is a standard, automated process that applies to all Ship7 customers equally.
To release a package from hold, you can simply contact our customer service team. Once verified, the package will be unheld and available for shipment for 1 business day. If not shipped within this time, it will return to hold status to maintain compliance and safety standards.
Company Transparency and Employee Information:
On our website, we provide a general overview of our company, how our services work, and guidelines about what can and cannot be shipped. However, like most freight forwarders in the USA, we do not list individual employee details on the website. It’s a standard industry practice, as employees often seek new opportunities and such information is not typically made public.
Our customer service team comprises 5 dedicated members, all working hard to provide consistent, clear, and supportive assistance. If our responses appeared repetitive or standardized, we apologize—it’s never our intent to come across as impersonal.
We Do Not Misplace or Steal Packages:
We understand your concern and want to reassure you that Ship7 has been operating successfully for over 7 years. We follow strict protocols for package handling, and under no circumstances do we tamper with or misplace customer shipments. Trust is the foundation of our business.
USPS Package #92612903269827100018358569 – Investigation Summary:
Regarding the USPS package you mentioned, here’s what we found after thoroughly investigating:
1. Standard Receiving Process:
All incoming packages go through a structured two-step process:
o Gate Scan at entry and Receiving Scan for system update
Packages are typically updated in your mailbox within one business day. Our receiving team works Monday–Friday, 10 AM to 5 PM EST.
2. Package Not Received:
Unfortunately, there is no gate scan or receiving scan for the USPS package #92612903269827100018358569 in our system. We also contacted the nearby warehouse as part of our investigation, but they confirmed that they did not receive it either.
3. CCTV Limitation:
USPS delivers multiple packages in bulk. Without a scan, it’s not possible to identify your specific package in the delivery footage. That’s why we requested proof of delivery.
According to USPS tracking, the package was marked “Delivered, Left with Individual, BEAR, DE 19701” (https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=92612903269827100018358569%2C). However, no recipient name is listed, and Bear, DE houses multiple warehouses, not just Ship7. Because of this, we kindly ask you to contact the seller and request that they reach out to USPS for a Proof of Delivery (POD). This document will help identify who accepted the package and where exactly it was delivered.
We fully understand how this situation has caused frustration, and we truly regret any negative impression it may have created. Our goal is always to deliver the best service possible, and we are here to support you every step of the way.
we would sincerely appreciate it if you could consider updating your reviews based on your overall experience with us.
Once again, we apologize for the inconvenience and thank you for your patience and understanding.

Regards,
Ship7.

Reply from Ship7

May 9, 2025

Dear Frank,

Thank you for your wonderful feedback!
We’re thrilled to hear that you had a great experience with Ship7. Your support means a lot to us, and we’re always here to help with your future shipping needs!

Regards,
Ship7.

Reply from Ship7

May 6, 2025

Dear Claire,

Thank you for your continued trust in Ship7!
We're delighted to know you've had consistently positive experiences with us. It’s great to hear that our recent shipping price reductions have added even more value for you. We truly appreciate your loyalty and look forward to serving you again!

Regards,
Ship7.

Reply from Ship7

May 5, 2025

Dear Customer,

Thank you for your feedback!
We're glad to hear that your package arrived quickly and safely. Your satisfaction is our priority, and we truly appreciate your support. Looking forward to assisting you again!

Regards,
Ship7.

Reply from Ship7

Updated May 15, 2025

Dear Rahil,

Thank you for your feedback and for the 4-star review!
We truly appreciate your kind words about our service.

Regarding your note about battery shipments, we’d like to provide some clarity. At Ship7, we operate standard (non-Dangerous Goods) accounts with all our carrier partners, including DHL, FedEx, UPS, Aramex, Asendia, and SMSA. Based on carrier regulations and account limitations:

• DHL, Aramex, Asendia, and SMSA: We can ship up to 2 lithium-ion batteries per order, provided the batteries are installed inside the device.

• FedEx and UPS: We can ship up to 3 lithium-ion batteries per order, also only when installed inside the device.

Please note, we do not ship spare, loose, or standalone batteries, and we do not handle bulk battery shipments. These guidelines are clearly outlined on our website: https://www.ship7.com/legal/unaccepted-items

Since we do not operate a Dangerous Goods (DG) account, we are limited in the quantity and type of battery items we can export. If we had a DG account, we would be able to handle larger volumes of battery-related products through partner carriers.

Due to international shipping regulations and safety protocols, we always recommend checking with our support team before purchasing or forwarding battery-powered items, to ensure compliance and avoid any shipping delays or issues.

If you need any assistance or clarification in the future, please don’t hesitate to reach out. We’re always here to help!

Thank you once again for your support. We look forward to serving you again soon.

Regards,
Ship7.

Reply from Ship7

Apr 30, 2025

Dear Customer,

We sincerely apologize for the inconvenience you’re experiencing.

As part of our registration process, a verification email is automatically sent to the email address provided during sign-up. Your email is verified once you click the link included in that message. If you're having trouble with this step, we’re here to help.

Please take a moment to check your inbox, as well as your spam or junk folders, for any verification email from Ship7.

To assist you further, could you kindly provide your Ship7 Suite Number (S7-XXXXXX) or the email address you used during registration? With that information, we’ll coordinate with our IT Team and get back to you with an update as soon as possible.

Thank you for your patience and understanding.

Regards,
Ship7.