First time using Ship Camps, hesitant initially, however , super simple and efficient. All texts and emails were answered immediately and with clarity. Even after the bags were picked up from my fro... See more
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Review summary
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Reviews shaping this summary
First time ever shipping luggage. Very pleased and would recommend. I was extremely nervous about shipping luggage and having it lost. Because this was so easy and inexpensive to use, it made me e... See more
In the past, we have used other companies to ship my kid's luggage to camp, but I'm so happy that we discovered Ship Camps. Ship Camps was fast and easy, a bit less expensive than the other company we... See more
Ship Camps transported 2 XL duffels from TX to NY without any problems. It was very easy to get in touch with their agents to make changes to my pick up and they mailed shipping tags and directions pr... See more
Company details
Written by the company
Founded in 2021, Ship Camps is a safe, convenient, global delivery service for campers’ trunks, luggage, and boxes. With stress-free shipping to and from home, Ship Camps makes the journey to camp easier than ever. Ship Camps offers parents an alternative to carrying, checking, and claiming baggage at the airport. Working in conjunction with world-class logistics providers, Ship Camps ensures on-time delivery for all shipments - guaranteed. Parents can have their child’s bags picked up directly from their home or office and delivered to almost any camp worldwide. Every shipment comes with complimentary insurance and a dedicated tracking team that monitors the progress of campers’ bags every step of the way.
Ship Camps
Written by the company
- We Are Committed To Our Customers
- With our dedicated customer support team, we are committed to providing camps, campers, and parents with the highest level of service from start to finish. We strive to provide a seamless and convenient travel experience with a wide array of additional benefits.
- We Ship All Your Camp Gear
- Ship Camps will collect campers’ luggage, trunks, and boxes from their doorstep and deliver them to camp safely and on-time. Our service is more than just an easy booking platform - it’s the new way to travel to camp. For a free quote, visit www.shipcamps.com today!
Our Hours
We offer support 7 days a week and can be contacted by phone, email, text, or chat to help answer any questions you may have!
Monday - Friday: 8:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Contact info
324 Datura Street, Suite 400, 33401, West Palm Beach, United States
- (855) 540-2267
- customersupport@shipcamps.com
- shipcamps.com
4.5
Excellent
526 reviews
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Fast and Reliable
17 August 2024
Bags arrived ahead of schedule
Bags arrived ahead of schedule. Nothing was broken or damaged.
16 August 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I love the convenience of ship camps…
I love the convenience of ship camps they were wonderful. I have to give 3 stars because our trunk was damaged pretty bad. The decals i put on are ripped and the paint of the trunk is also ripped.
17 August 2024
Reply from Ship Camps
Hello Carey,
Thank you for your review!
We are glad to hear you've enjoyed our service but regret the damage to your trunk. A team member sent you a claims form regarding the damage after speaking with you earlier this week, but we do not see that we have received a response. Our claims team will follow up on this in case you need further assistance.
If you have any questions, please give us a call at (855) 540-2267 or email our team at customersupport@shipcamps.com. Thank you!
Our bags were left in the middle of the…
Our bags were left in the middle of the driveway upside down and ripped
17 August 2024
Reply from Ship Camps
Hello Emily,
Thank you for reaching out to our team!
We're sorry to hear your bags were ripped and not delivered to your door. Upon review, we do not see that you've contacted our team directly regarding the damage to your bags. A member of our claims team will be in touch to gather additional details. We look forward to being of further assistance.
If you have any questions, please do not hesitate to reach us by phone at (855) 540-2267 or by email at customersupport@shipcamps.com. Thank you!
Timing on shipping was amazing
Timing on shipping was amazing! What more could you ask for! The only reason why I took one star off is on the departure there was only person so they dragged the duffles all the way on my driveway adding to the wear and tear. This wasn't an employee of the company but rather the shipping company. Overall I am happy with the service.
17 August 2024
Ship Camps makes it easy to ship bags…
Ship Camps makes it easy to ship bags to camp and not worry about the hassle of lugging big bags. The frequent tracking and communication is stellar. Totally takes the stress off of worrying about bags and everything getting there on time.
16 August 2024
The bags did arrive intact
The bags did arrive intact, however they were left on the driveway instead of the covered front porch. We were out of town and our neighbors thankfully dragged them under the porch to protect them from the rain.
16 August 2024
Reply from Ship Camps
Hello Anna,
Thank you for your review!
We're sorry to hear your neighbors had to move the bags for you upon delivery. Our proof of delivery shows the shipments on the step of the porch at the time of the delivery, though we understand this was not ideal given the weather. We'll be sure to address this with our carrier to prevent similar issues in the future.
If you have any further concerns or need assistance, please don't hesitate to reach out at (855) 540-2267 or via email at customersupport@shipcamps.com. Thank you for your feedback!
Took 5 days for the suitcase to arrive…
Took 5 days for the suitcase to arrive from VT to NY; in the other direction, it only took 1 day. Because the clothes were coming back from camp, there were a few wet towels in there. After 5 days in a hot truck, things in the suitcase were covered in mold.
16 August 2024
Reply from Ship Camps
Hello Andres,
We sincerely apologize for the inconvenience you experienced. While your shipment arrived ahead of schedule on both legs, we understand how frustrating it must have been to find your belongings in that condition. For future shipments, it may be beneficial to pack a dry bag if a damp or wet item must be packed.
If you have any questions, please do not hesitate to reach out to our team by phone at (855) 540-2267 or via email at customersupport@shipcamps.com. Thank you!
The communication was great by…
The communication was great by informing the process and keeping me updated.
15 August 2024
Pick up and drop off was on time email…
Pick up and drop off was on time email was sent to me for a reminder wonderful service.
15 August 2024
Delivered to wrong address
Unfortunately, Fed Ex delivered my son’s trunk to the wrong address. Luckily the individual was kind enough to text me that it got delivered to them and I was able to retrieve it. Very sloppy on fed ex’s part as the address was correct on the shipping label and the luggage tag
15 August 2024
We love Ship Camps
We love Ship camps! They have great customer service! You can always get a response through email and someone always answers the phone too. They make the entire process very simple. Thank you!
12 August 2024
The emails updates about when trunks…
The emails updates about when trunks get picked up and emails confirming deliveries. That makes a difference.
Also giving options of dates for pick up that’s great and better for Han be given an assigned date.
14 August 2024
Excellent Service
Extremely fast delivery and even earlier than expected. Handled my son's camp trunks with care.
14 August 2024
Picked up exactly when scheduled .
Picked up exactly when scheduled .. and charged exactly what was quoted
13 August 2024
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