First time using Ship Camps, hesitant initially, however , super simple and efficient. All texts and emails were answered immediately and with clarity. Even after the bags were picked up from my fro... See more
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Review summary
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First time ever shipping luggage. Very pleased and would recommend. I was extremely nervous about shipping luggage and having it lost. Because this was so easy and inexpensive to use, it made me e... See more
In the past, we have used other companies to ship my kid's luggage to camp, but I'm so happy that we discovered Ship Camps. Ship Camps was fast and easy, a bit less expensive than the other company we... See more
Ship Camps transported 2 XL duffels from TX to NY without any problems. It was very easy to get in touch with their agents to make changes to my pick up and they mailed shipping tags and directions pr... See more
Company details
Written by the company
Founded in 2021, Ship Camps is a safe, convenient, global delivery service for campers’ trunks, luggage, and boxes. With stress-free shipping to and from home, Ship Camps makes the journey to camp easier than ever. Ship Camps offers parents an alternative to carrying, checking, and claiming baggage at the airport. Working in conjunction with world-class logistics providers, Ship Camps ensures on-time delivery for all shipments - guaranteed. Parents can have their child’s bags picked up directly from their home or office and delivered to almost any camp worldwide. Every shipment comes with complimentary insurance and a dedicated tracking team that monitors the progress of campers’ bags every step of the way.
Ship Camps
Written by the company
- We Are Committed To Our Customers
- With our dedicated customer support team, we are committed to providing camps, campers, and parents with the highest level of service from start to finish. We strive to provide a seamless and convenient travel experience with a wide array of additional benefits.
- We Ship All Your Camp Gear
- Ship Camps will collect campers’ luggage, trunks, and boxes from their doorstep and deliver them to camp safely and on-time. Our service is more than just an easy booking platform - it’s the new way to travel to camp. For a free quote, visit www.shipcamps.com today!
Our Hours
We offer support 7 days a week and can be contacted by phone, email, text, or chat to help answer any questions you may have!
Monday - Friday: 8:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Contact info
324 Datura Street, Suite 400, 33401, West Palm Beach, United States
- (855) 540-2267
- customersupport@shipcamps.com
- shipcamps.com
4.5
Excellent
526 reviews
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I did like the customer service you…
I did like the customer service you provided and everything was picked up and delivered in a timely fashion, but unfortunately my daughter's trunk was pretty banged up and we had to order some new hardware for it that was broken. We had hoped this would be an heirloom she'd get to keep, but I'm just hoping the trunk lasts another trip to camp.
20 August 2024
Reply from Ship Camps
Hello Carolina,
Thank you for your review!
We're glad you enjoyed our customer service but regret to hear of the damage to your daughter's trunk. Our records do not show that you contacted us directly on this, so a member of our claims team will be reaching out to assist.
Please do not hesitate to reach us by phone at (855) 540-2267 or via email at customersupport@shipcamps.com. Thank you!
Very efficient and easy to communicate!
18 August 2024
Great communication
Great communication, pick up and delivery on time and in perfect condition!
23 August 2024
Works as Advertised, but Rough on Trunk
The service was seamless and delivery was fast, but after two years of Ship Camps we'll need to replace my child's trunk because it has been torn up in shipping. I wish that Ship Camps had an option to order a box that could be delivered to camp to protect the trunk on the way home.
18 August 2024
Our bag was randomly left at someone…
Our bag was randomly left at someone else's home. Luckily this person had a mutual friend and tracked us down where we were able to retrieve it. I assume this is the fault of fedex and not ship camps. I called and they apologized and were able to ensure the second bag went to the right place, but I am not the only person of our groups whose bags were left at random houses!
23 August 2024
Delivery date for returning bags incorrect
We had no issues with bag pick up and delivery to camp. Unfortunately, we had issues with the returning of the bags. Our bags were delivered to the house 4 days earlier than we were told. We were not in town and had to scramble to make arrangements for someone to get the bags and store them from us. We received two different delivery dates on our tracking as well - one that said in transit and would be delivered on the expected date and another that said in transit and would be delivered that day (4 days early). It was hard to even know which one to follow as they were not in sync or accurate.
10 August 2024
Reply from Ship Camps
Hello HG,
Thank you for your review!
We're sorry for any confusion regarding your delivery dates. All shipments are "delivery-by", which means a shipment can arrive prior to the final commit date. In the future, we can set your camper's shipments to deliver to a local FedEx Office Print and Ship location which would hold the shipment for up to 5 days after arrival for customer pickup.
If you have any questions or would like more information on this option, please feel free to contact our team at (855) 540-2267 or via email at customersupport@shipcamps.com. Thank you!
Great Customer Service
Although FedEx sucked to pick up the bag, ship camps was amazing.
21 August 2024
They were terrific
They were terrific! One bag came even sooner than expected. And one had lost its mailing tag, but they took the time to look us up using the name (from luggage tag) and texted me that they had our bag and we figured out the rest. Excellent communication. Thank you!
20 August 2024
Reliable!
Great service, our bags were picked up on time, and all came home 2 days early.
21 August 2024
One of the bags was fully ripped
One of the bags was fully ripped. The other bag had a rip inside. Both bags are durable and expensive.
20 August 2024
Reply from Ship Camps
Hello Rachel,
Thank you for your review!
Our team apologizes for the damage your bags incurred while in transit. We understand how frustrating it must have been to receive your bags in this condition. Our records do not show that you have contacted our team directly about the damage, so a member of our claims team will be in touch to assist. We look forward to working with you to make this right.
If you have any questions or would like to discuss your order, please do not hesitate to reach us by phone at (855) 540-2267 or via email at customersupport@shipcamps.com. Thank you!
Arrived earlier then expected
20 August 2024
My daughters trunk was damaged in…
My daughters trunk was damaged in multiple places and it was brand new. I would have appreciated knowing before hand the possibility of this as I probably would of shipped a soft bag instead of a trunk. Or some guidelines on how to protect your shipped belongings.
17 August 2024
Reply from Ship Camps
Hello Laurie,
Thank you for your review.
Our team sincerely apologizes for the damage your daughter's trunk endured during transit. We appreciate you submitting your claim so our claims team can remedy this for you. Our claims team has been in contact with you and looks forward to making this right. We will keep you posted as we receive updates on your claim.
If you have any questions or would like to discuss your order in further detail, please do not hesitate to reach out to our team by phone at (855) 540-2267 or via email at customersupport@shipcamps.com. Thank you!
We shipped our trunk to and from camp
We shipped our trunk to and from camp. It was very beat up upon receiving it back from camp. The frame of the box was actually bent. For the cost, I was hoping it would be in better condition, especially because both the trunk and shipping were so expensive.
17 August 2024
Reply from Ship Camps
Hello Christine,
Thank you for your review.
We apologize for the damage your trunk sustained during transit. You should be able to expect your trunks to arrive in proper condition and we are sorry for falling short in this instance. Since our records indicate that you haven't contacted us directly about the damage, a member of our claims team will reach out to assist you. We're committed to resolving this issue and making things right.
If you have any questions or would like to discuss your order, please feel free to contact us by phone at (855) 540-2267 or by email at customersupport@shipcamps.com. Thank you!
Date change
We are supposed to have the trunks delivered on Tuesday and they were delivered Friday and Saturday, respectively. We had to scramble to get neighbors to bring the trunk in the garage because it was going to rain. The date that the trunks are delivered should be set in stone.
18 August 2024
Reply from Ship Camps
Hello Heather,
Thank you for your feedback!
We're sorry to hear there was some confusion about our delivery dates. Our delivery dates are "delivery by", meaning shipments can arrive ahead of the commit date provided. In instances where early delivery would not be convenient, we are able to request a hold at a local FedEx Office. We can also place a future delivery request with the carrier, though these requests are not guaranteed.
If you have any questions or would like more information on having a shipment held at a carrier location, please contact our team at (855) 540-2267 or by email at customersupport@shipcamps.com. Thank you!
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