Kelly visited us at home and we were so impressed with her knowledge of the market and how to launch the property at the right time to get maximum viewings. She gave us a good percentage in fees to... See more
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The majority of my e mails to Shipway's were completely ignored by Oliver Ganderton (Manager) . No one cares to resolve issues. I have to constantly call and email them to chase updates. Would score... See more
Shipways Shirley. Horrendous! Quoted by them, 10 days later bombarding an OAP to lower the price by 7% as priced too high?? (By their valuation) passive aggressive on the phone, leave house unlocked... See more
Do NOT be fooled into Shipways Lifetime Membership fee. It costs a staggering £600 which is a once off and is sold in a “never pay anything for our services again” kind of way however as you learn whe... See more
A very poor experience and service
A very poor experience for the last 6 months. I engaged the Great Barr branch to find me a new tenant, which they eventually did.
However, having signed up for a management service, I now find myself with a tenant who's payment schedule is erratic and a branch who's letting team are off sick, so I'm dealt with by the Dudley branch.
I've asked for the tenant to be visited and for remedial work to have quotes produced, but two weeks on no progress or calls/emails from the people who are meant to be providing the service to me.
Very poor communication and unclear strategy of dealing with tenants on behalf of landlord.
3 July 2018
Unprompted review
Great Barr Branch - Professonial and look after your interests
OK they are not the cheapest in the area but you do get a good service, after my poor poor experience of Paul Carr, these guys set the standard an estate agent should be. Dave who is the office manager is good manager and doesnt try and hood wink you like Paul Carr, his ability to run the office reflects in the staff. The staff are professional and driven by sales targets and that means they are working for your best interest. I had a few offers but they told would tell me they wanted better offers not the other way around of me chasing and wonder what was going on. They agreed to multi agents unlike Paul Carr who then lied to me and Chris, the lad who does the viewings is a rising star where ever he goes he knows the deal, explains the terms of the contract in detail and take true passion in his role. Overall, yes not the cheapest but if you want someone working for your interests and they will pick up the phone when you call and get you the best deal, I would go with them again.
12 February 2017
Unprompted review
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