Shire Leasing Reviews 

515
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and account managers for being exceptionally helpful, professional, and thorough throughout the entire financing process. Many consumers highlight that the service is seamless, highly transparent, and completely stress-free, making business funding and asset leasing very straightforward from start to finish. However, some people mentioned experiencing frustrating communication problems, unresponsiveness, and difficulties getting timely answers from the support team. Some reviewers were also dissatisfied with dismissive customer support, pointing out that important requests were ignored or handled poorly when trying to resolve serious concerns.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that employees are consistently helpful, quick, and a... See more

Service

Consumers find service to be positive, highlighting a smooth, fast turnaround and consistent, reliable... See more

Customer service

People report positive experiences with customer service, highlighting smooth processes, reliable support,... See more

User experience

Reviewers highlight positive aspects of user experience, expressing immense satisfaction with the seamless... See more

Response time

Clients share positive opinions on response time, frequently praising the speed of service and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Shire for decades. Always efficient, always friendly and understanding and more often than not, the most competitive rates. When their trusted point of contact changes, the new person has al... See more

Rated 5 out of 5 stars

We have used shire leasing for a number of years now, Amanda is my point of contact she never fails to achieve what our company needs. It is a quick seamless experience, Amanda's way of approaching us... See more

Company replied

Rated 5 out of 5 stars

Charlie Craddock & Lauren Berwick were extremely helpful and secured the funding we needed in a very timely manner and kept us updated through the whole process which didn’t take long at all. Would... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Shire Leasing for many years. The company and the people are very efficient k the business of the client , Follow up and make things happen, paper work great, prompt in deali... See more

Company replied


Company details

  1. Alternative Financial Services
  2. also in
  3. Business-to-Business service
  4. Car finance and loan company
  5. Finance broker
  6. Financial Institution
  7. Non-bank financial service

Written by the company

Shire Leasing offer asset finance and lease solutions to UK businesses and also work with equipment suppliers to help offer finance to their B2B customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

515 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(515)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly, Efficient and Competitive.

I've used Shire for decades. Always efficient, always friendly and understanding and more often than not, the most competitive rates. When their trusted point of contact changes, the new person has always been excellent, as is Sam.

19 October 2026
Unprompted review
Rated 5 out of 5 stars

Good Service

We were looking for a business extension loan and received extremely good help and advice from Samantha Goode.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

First time using Shire leasing

First time using Shire leasing, dealt with Charlie Craddock, will be using again, brilliant and quick service throughout, from first enquiry to completion only took a few days
Thanks Charlie and team at Shire leasing

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Usual High Standards

As usual, fast and efficient service, shout out to Emma Fellows , many years great service!

5 October 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Jackie

Thank you for your review

Rated 5 out of 5 stars

Easy to deal with and explain ...

Easy to deal with and explain the process simply and in plain English. Keep you up to date on process the entire time.

13 August 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Andy

Thank you for your review

Rated 5 out of 5 stars

We use Shire for our business

We use Shire for our business. They are by far the best in the industry when it comes to quick decisions and communication. Mark is our account manager he is top-tier and really good to work with. Highly recommend.

22 September 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Daryl

Thank you for your review

Rated 5 out of 5 stars

Bret was very helpful

Bret was very helpful, and spoke very patiently. I would defintely recommend. The service was smooth and customer service was excellent. Amazing service.

21 September 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Sirs

Thank you for your review

Rated 5 out of 5 stars

our go to supplier

our go to supplier, speak to one person from start to finish, and they pick up the phone,
great work

17 September 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Sirs

Thank you for your review

Rated 5 out of 5 stars

Thank you Bret

Really quick,easy and hassle free,Bret was really helpful in explaining my queries, great communication, would recommend

15 September 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Vito

Thank you for your review

Rated 5 out of 5 stars

Jack and the team at Shire Leasing…

Jack and the team at Shire Leasing made funding our machinery purchase a smooth and stress free experience. Very helpful and great communication throughout. Thank you!

24 July 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear James

Thank you for your review

Rated 1 out of 5 stars

The worst company we have dealt with

The worst company we have dealt with in over 50 years of trading.

Our Ltd company hired phone systems through Shire Leasing, but we recently switched to another provider who agreed to settle the remaining balance on our contract. This was only around two weeks ago, and since then my colleagues have been constantly bombarded with phone calls and blunt / threatening emails on a daily basis.

We have repeatedly explained the situation and forwarded all relevant documents and emails confirming that payment will be made by our new provider in the coming days. Despite this, the calls and emails continue.

At this point, they are either simply not listening to or comprehending what we are telling them, or they are unhappy that we have chosen to move to another provider.

To make matters worse, over the course of the agreement these phone systems have cost us in excess of £6,000, for basic plastic desk phones that can be purchased outright online for around £60 each. In our experience, the value for money has been appalling.

The other reviews speak for themselves, and based on our experience, we certainly would not recommend this company.

And please do not respond to this review asking us to contact your complaints department. We have already spent enough time trying to explain the situation directly, only to feel as though we are banging our heads against a brick wall. You cannot resolve a communication problem when the company you are trying to communicate with simply does not listen.

11 September 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Hollie

Thank you for your review and we are sorry to see that you have been unhappy with our service.

As I am sure you can appreciate, we cannot locate the business you are contacting on behalf of ,under just your personal name and we would like the opportunity to resolve your outstanding issues.

At this stage, we are unsure on who you have been communicating with but we would like to hear from you. Please can you contact our Customer Service team on 01827 300341 or email customerservices@shireleasing.co.uk. Thank you

Rated 5 out of 5 stars

Great to work with

We have worked with Shire Leasing for many of our capital projects at the stadium over the past few years. They have always been really helpful and great to work and can highly recommend

9 September 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Murray

Thank you for your review, it is very much appreciated

Rated 5 out of 5 stars

would like to say thank you to Emma…

would like to say thank you to Emma Fellows for all her help and support with my loan agreement. She was incredibly efficient, friendly, and professional throughout the process, and made everything feel so much easier and less stressful.

I really appreciate the time and care she took to assist me, as well as her prompt service and helpful communication. Thank you so much, Emma, for making the whole experience such a positive one. Your help was truly appreciated!
Arnold

17 July 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Arnold

Thank you for your review. We have shared this with Emma

Rated 5 out of 5 stars

Brilliant Service highly recommended

We have used Shire Leasing for a number of years now, absolutely would recommend, great service and very helpful particularly Demi & Samantha - very understanding of your needs, always look for best options available and we will be using them again thanks Shire Leasing

4 September 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Bev

Thank you for your review. We have shared this with Demi and Samantha

Rated 5 out of 5 stars

Shire leasing.

Samantha and Demi at shire are great so easy to deal with and very helpful throughout. Nothing is too much trouble. Been using shire for a long time and these two make the process so simple i highly recommend contacting them for any of your business finance needs. David owner planet fitness Ltd

1 September 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear David

Thank you for your review. We have shared this with Demi and Samantha

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