Shire Leasing Reviews 

516
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and account managers for being exceptionally helpful, professional, and thorough throughout the entire financing process. Many consumers highlight that the service is seamless, highly transparent, and completely stress-free, making business funding and asset leasing very straightforward from start to finish. However, some people mentioned experiencing frustrating communication problems, unresponsiveness, and difficulties getting timely answers from the support team. Some reviewers were also dissatisfied with dismissive customer support, pointing out that important requests were ignored or handled poorly when trying to resolve serious concerns.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that employees are consistently helpful, quick, and a... See more

Service

Consumers find service to be positive, highlighting a smooth, fast turnaround and consistent, reliable... See more

Customer service

People report positive experiences with customer service, highlighting smooth processes, reliable support,... See more

User experience

Reviewers highlight positive aspects of user experience, expressing immense satisfaction with the seamless... See more

Response time

Clients share positive opinions on response time, frequently praising the speed of service and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Shire for decades. Always efficient, always friendly and understanding and more often than not, the most competitive rates. When their trusted point of contact changes, the new person has al... See more

Rated 5 out of 5 stars

We have used shire leasing for a number of years now, Amanda is my point of contact she never fails to achieve what our company needs. It is a quick seamless experience, Amanda's way of approaching us... See more

Company replied

Rated 5 out of 5 stars

Charlie Craddock & Lauren Berwick were extremely helpful and secured the funding we needed in a very timely manner and kept us updated through the whole process which didn’t take long at all. Would... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Shire Leasing for many years. The company and the people are very efficient k the business of the client , Follow up and make things happen, paper work great, prompt in deali... See more

Company replied


Company details

  1. Alternative Financial Services
  2. also in
  3. Business-to-Business service
  4. Car finance and loan company
  5. Finance broker
  6. Financial Institution
  7. Non-bank financial service

Written by the company

Shire Leasing offer asset finance and lease solutions to UK businesses and also work with equipment suppliers to help offer finance to their B2B customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

516 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(516)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been using Shire Leasing for a years

I’ve been using Shire Leasing for a number of years now and they have been great to work with,
Ben Hardman is my point of contact and makes everything go smoothly and his after sales service is second to none,
10/10 for service

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Help from start to finish

Alex has helped me every step of the way in my journey to expanding my business with the help of Shire Leasing. This was the first time I've ever leased anything and Alex was hand to answer any questions I had and gave me all the information I required to reach decisions that would benefit myself and my company.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Worst for client communication

We approached Shire Leasing with a query and had a discussion with gentleman, who happens to be the Head of Vendor Sales. For starters, we thought we are talking with someone professional and he came across as someone who understood everything but declined to move forward for our existing Hardware Estate worth £1.8 Million instead was interested in new clients. He was asked for a reseller arrangement and we agreed however since then, everything went quite with absolutely zero response or communication.
When we called, we were told he isn't available. When we emailed, he kept delaying everything. This kept happening for 2 consecutive weeks.
Our CFO thought there is something wrong as leasing companies don't take that long for a reseller agreement as he has been working with one very recently. When he tried to chase, he was told to wait again with delay tactics. These delay tactics came across as extremely unprofessional and completely uncalled for without any explanation provided what so ever.
In the end, the so called "Head of Vendor Sales" sent an email saying "if you can’t wait therefore, we will excuse ourselves."
This shows how out of touch he was with client communication and didn't had an audacity to pick up the phone and discuss what is required.

I find this approach extremely unprofessional, third class and based on cheap delay tactics.

I would request all Resellers or Hardware Vendors to AVOID THIS FIRM AT ALL COST and save yourself from headache and constant chasing their staff for one line response.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Demi the Great!

We’ve had an outstanding experience working with Demi at Shire Leasing. She has genuinely been a godsend.

It’s incredibly reassuring knowing she’s always there working in the background, keeping everything moving and making sure we have the best options available at the time for our business needs. Demi has supported us with every finance option we’ve needed, and most recently helped us secure a new van with ease.

Nothing ever feels like too much trouble, and her consistency, constant check ins, and reliability really stand out.

We’ll happily continue working with Demi going forward, she’s supported us from day one and has become an integral part of how we operate.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Luccia Watts

Fantastic service from Luccia Watts, she went above and beyond to make my transaction speedy and smooth. Always keeping me in the loop, excellent customer service, thank you

30 March 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Ms Sylvia

Thank you for your review

Rated 5 out of 5 stars

I have been using shire for around 20…

I have been using shire for around 20 years and always receive first class service. Demi and Samantha are fantastic and always make the process straight forward and stress free, so much so that I have recommended them to multiple people I know. Thanks again to you both. Andy

16 March 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Andrew

Thank you for your review

Rated 5 out of 5 stars

I found the service and support from…

I found the service and support from Emma Fellows and the team to be exceptional. Thanks guys

11 March 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Andre

Thank you for your review and this has been passed on to your account manager

Rated 5 out of 5 stars

Emma

Emma was so lovely to deal with. She was very friendly, professional, very efficient and the funding from Funding Circle was received into our business bank account within 48 hours.. How was that for service:-) We would highly recommend this company. Thankyou for all your help Emma

16 December 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Richard

Thank you for your review and this has been passed on to your account manager

Rated 5 out of 5 stars

I would recommend Emma Fellows.

Big thanks to Emma Fellows.

She consistently does a great job at Shire, definitely a keeper in the company. We used Shire recently and Emma makes the effort to understand your business, not just looking at the numbers.

I would recommend speaking with her.

27 February 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Ray

Thank you for your review and this has been passed on to your account manager

Rated 5 out of 5 stars

I have been a client of Shire Leasing…

I have been a client of Shire Leasing for many years now, and once again I have returned to them for support with my latest business expansion.

Emma has been absolutely fantastic throughout the entire process. She is incredibly helpful, knowledgeable, and genuinely cares about making everything smooth and stress free. Nothing ever feels too much trouble, and she always takes the time to explain options clearly so I can make the right decisions for my business.

What really stands out is the speed of service. The turnaround has been impressively quick, which is exactly what you need when you’re expanding and working to tight timeframes. Emma understands that in business, momentum matters.

I wouldn’t hesitate to recommend Emma and Shire Leasing to any business owner looking for reliable, professional, and efficient support. It’s reassuring to work with someone you trust year after year.

Thank you again, Emma, for your continued support.

Charlotte Sims
Charisma Beauty, Skincare & Laser

9 February 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Charlotte

Thank you for your review and this has been passed on to your account manager

Rated 5 out of 5 stars

I have always had first class care re…

I have always had first class care re my small business requirements financially. Richard is an amazing contact always tries his best to get you the best financial support.
An amazing guy I will be back for more support x

23 February 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Trudy

Thank you for your review and this has been passed on to your account manager

Rated 5 out of 5 stars

Worked with Shire for a long time now

Worked with Shire for a long time now - Demi and Samantha always super helpful! Nothing too much trouble :)

27 February 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Charlotte

Thank you for your review and this has been passed on to your account managers

Rated 5 out of 5 stars

Since 10 years I’m working with Emma…

Since 10 years I’m working with Emma fallow and I’m really great full she is brilliant and always help full.

26 February 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Giovanni

Thank you for your review and this has been passed on to your account manager

Rated 5 out of 5 stars

Shire Leasing is supportive whilst not…

Shire Leasing is supportive whilst not being pushy.
Julie always calls when we agree a timescale and does not push so I am always happy to take her calls

25 February 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Stuart

Thank you for your review and this has been passed on to your account manager

Rated 5 out of 5 stars

We have used Shire Leasing now several…

We have used Shire Leasing now several times and Emma Fellows has been amazing and so helpful getting what we actually needed.

24 February 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Martin

Thank you for your review and this has been passed on to your account manager

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