Shire Leasing Reviews 

516
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and account managers for being exceptionally helpful, professional, and thorough throughout the entire financing process. Many consumers highlight that the service is seamless, highly transparent, and completely stress-free, making business funding and asset leasing very straightforward from start to finish. However, some people mentioned experiencing frustrating communication problems, unresponsiveness, and difficulties getting timely answers from the support team. Some reviewers were also dissatisfied with dismissive customer support, pointing out that important requests were ignored or handled poorly when trying to resolve serious concerns.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that employees are consistently helpful, quick, and a... See more

Service

Consumers find service to be positive, highlighting a smooth, fast turnaround and consistent, reliable... See more

Customer service

People report positive experiences with customer service, highlighting smooth processes, reliable support,... See more

User experience

Reviewers highlight positive aspects of user experience, expressing immense satisfaction with the seamless... See more

Response time

Clients share positive opinions on response time, frequently praising the speed of service and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Shire for decades. Always efficient, always friendly and understanding and more often than not, the most competitive rates. When their trusted point of contact changes, the new person has al... See more

Rated 5 out of 5 stars

We have used shire leasing for a number of years now, Amanda is my point of contact she never fails to achieve what our company needs. It is a quick seamless experience, Amanda's way of approaching us... See more

Company replied

Rated 5 out of 5 stars

Charlie Craddock & Lauren Berwick were extremely helpful and secured the funding we needed in a very timely manner and kept us updated through the whole process which didn’t take long at all. Would... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Shire Leasing for many years. The company and the people are very efficient k the business of the client , Follow up and make things happen, paper work great, prompt in deali... See more

Company replied


Company details

  1. Alternative Financial Services
  2. also in
  3. Business-to-Business service
  4. Car finance and loan company
  5. Finance broker
  6. Financial Institution
  7. Non-bank financial service

Written by the company

Shire Leasing offer asset finance and lease solutions to UK businesses and also work with equipment suppliers to help offer finance to their B2B customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

516 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(516)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shire leasing.

Samantha and Demi at shire are great so easy to deal with and very helpful throughout. Nothing is too much trouble. Been using shire for a long time and these two make the process so simple i highly recommend contacting them for any of your business finance needs. David owner planet fitness Ltd

1 September 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear David

Thank you for your review. We have shared this with Demi and Samantha

Rated 1 out of 5 stars

An FCA-regulated lender that ignored a…

An FCA-regulated lender that ignored a Subject Access Request for 14 months, then pretended it never received it

Shire Leasing declined a finance application citing "adverse credit" and "poor payment history." The credit file is clean. Every other lender agrees. So I asked them, formally, under UK GDPR, what data they were relying on.

They acknowledged the request within three days. Then nothing. Not one month, which is the legal limit. Fourteen months. From the firm's own Data Protection Officer.

When I complained again, the response arrived in under a week — and it re-dated my request to August 2026, as though June 2025 had never happened. Unfortunately for Shire, their own records, which they handed to me in that same response, contain a note dated 26/06/2025: "sent email to acknowledge DSAR." They logged it. They ignored it. Then they wrote a letter pretending otherwise.

And the "adverse information" they've been declining on for over a year? Their disclosure contains none. No credit report. No default. No missed payment. What it does contain is my date of birth entered wrong, my name searched as a company name, and a watchlist hit on a different person with the same name and no date of birth or country matched. That's what they've been calling adverse credit. Three times.

Their final response doesn't explain any of it. It says the decision was made at their "sole discretion." Which is the answer you give when you don't have one.

This is a company that will label you a credit risk, refuse to tell you why, ignore your legal right to find out, and then misstate its own records when caught. Now with the ICO and the Financial Ombudsman.

2 September 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Nathan

Thank you for your review and we are sorry to hear that you have been unhappy with our service.

You have been contacted by our Legal and Compliance Director, however if you require any further assistance in the meantime then please email legalandcompliance@shireleasing.co.uk

Rated 5 out of 5 stars

Right from the start

Right from the start, dealing with Julie and all the staff at Shire Leasing has been a pleasure. Helpful, polite and do what they say they are going to do. Couldn't ask for more.

27 August 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear John

Thank you for your review. We have shared this with Julie

Rated 5 out of 5 stars

We’ve had a fantastic experience with…

We’ve had a fantastic experience with Shire Leasing and in particular Emma Fellows and would highly recommend them to other businesses looking for funding. Having worked with Emma over the long term, we’ve always found her professional, reliable and genuinely committed to helping our business succeed.

The funding they provided made a real difference to our business, and the process was straightforward and well managed from start to finish. Communication has always been excellent, and we’ve really valued having a long-term relationship with a team we can trust.

A very positive experience all round — thank you for your continued support and for helping our business grow!

20 July 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Emma

Thank you for your review. We have shared this with Emma

Rated 5 out of 5 stars

Excellent service

Quick, efficient and friendly service as always from our excellent Account Manager Emma Fellows. Emma helped us with multiple agreements for financing equipment with seamless support both dealing with us and our suppliers. Thanks Emma!

25 August 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Sir/Madam

Thank you for your review. We have shared this with Emma

Rated 5 out of 5 stars

Excellent service from Bret Finn at Shire Leasing

⭐️⭐️⭐️⭐️⭐️ **Excellent service from Bret Finn at Shire Leasing**

I had a great experience dealing with **Bret Finn at Shire Leasing**. Bret was professional, friendly and extremely helpful throughout the process. He took the time to explain everything clearly, kept me updated and made the whole experience straightforward and stress-free.

It’s refreshing to deal with someone who genuinely cares about providing a great customer experience. I really appreciate Bret’s support and would happily recommend him and **Shire Leasing** to others.

Thank you, Bret, for all your help! 👍

18 August 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Krishna

Thank you for your review. We have shared this with Bret

Rated 1 out of 5 stars

Look into their reviews you can clearly see the good ones are paid for

Look into their reviews you can clearly see so many are paid for, general reviews dropping names and not really about anything. The only real reviews are the bad ones with real life experience with this company

Avoid this company at all cost, working with them will make you miserable, i am no longer trading and putting my company into liquidation which is incredibly stressful and i am being threatened with legal action, I am not sure what they want from me as i no longer have any assets or personal funds and i am struggling to make ends meet, and they still threaten me.

13 March 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Edward

Thank you for your review. We have acknowledged your complaint and we will respond to you shortly.

If you require anything else in the meantime please email customerservices@shireleasing.co.uk or call us on 01827 300341

Rated 1 out of 5 stars

They are scamming little b*tches and…

They are scamming little b*tches and they need to sort it out they’re a complete scam.. Oliver Burk needs talking to very nasty

3 August 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Adam

Thank you for your review, however we must kindly request that you remove the references used against the individual in question and instead we request that you contact complaints@shireleasing.co.uk so that we can assist you with this matter

Rated 5 out of 5 stars

We have used Shire Leasing multiple…

We have used Shire Leasing multiple times as a business and recommend them fully, the staff and account managers are a credit to the company and they always go above and beyond, the transactions have been seamless and stress free 10:10

3 August 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Charlotte

Thank you for your review

Rated 5 out of 5 stars

We've been working with Oliver Burke…

We've been working with Oliver Burke for quite some time with multiple deals to date. He has become a trusted supplier and someone we can truly rely on to help our customers secure the best leasing option. Ollie makes the process simple and easy with full transparency keeping our customers informed and delivers with speed. I would highly recommend Ollie and Shire Leasing.

2 July 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Chris

Thank you for your review

Rated 5 out of 5 stars

Quick and simple

We are very happy especially with working with Emma Fellows she is great at communication and knew what service to offer us we have worked with Emma over the years and delivers every time.

27 July 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Brenda

Thank you for your review

Rated 5 out of 5 stars

Very helpful and efficient.

Very helpful and efficient.
pleasure working with them
Emma Fellows was my contact and she was great
She helped me through the process.

27 July 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Sirs

Thank you for your review

Rated 5 out of 5 stars

The whole process was very simple and…

The whole process was very simple and Brett ensured it went seamlessly and kept a good line of communication. Also would like to mention Alicia who kept the whole thing moving along with good communication. I fully recommend using Shire for your leasing requirements, I can’t fault them and will definitely use them again in the future.

22 July 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Tony

Thank you for your review

Rated 5 out of 5 stars

Emma Fellows

The service I received from Emma Fellows was excellent

20 May 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Andre

Thank you for your review

Rated 5 out of 5 stars

A good service

A good service, was quick and sorted with no promblems

30 June 2026
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Martyn

Thank you for your review

Rated 5 out of 5 stars

Excellent, fast and efficient

I have been using Shire Leasing over a number of years for various business financial needs, and they have been excellent. Applications are fast, efficient, and Richard (my account manager) goes above and beyond. I highly recommend them for equipment leasing and business funding.

15 July 2026
Unprompted review

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