Received my order (SGS-13128433303934) in less than 24h, geniune hookah, super well packed, got some presents for free (thank you) as a bonus. Its been a while since an online transaction went... See more
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See what reviewers are saying
I had a very disappointing experience with this website. I received the wrong items, which is why I contacted customer service in the first place. Unfortunately, they didn’t really try to help me a... See more
Best spot it UK for online Tangiers, proper coal and Wookah apparatus. Some job to be done on ‘subscription perks’, but I hope my favourite suppliers will keep the prices smartly reasonable to compens... See more
I’ve been buying from Sisha Gear UK for over 3 years now and I can honestly say they’ve been consistently excellent. I purchased my shisha, the XKAH set, and all my tobacco from them, and every sin... See more
Company details
- #2 of 3 best companies in Hookah Shop
- #38 of 41 best companies in Tobacco shop
- #17 of 17 best companies in Tobacco supplier
Written by the company
Shishagear, Starbuzz, Savacco, Fumari, Tangiers, Hookah, Shisha, Apple on Top, Kaloud Lotus, Khalil Mamoon, Al Fakher, Art Hookah, Blazn Burner, Blue Mist, Double Apple, Overdozz, Alpaca, London, UK
Contact info
East Lane Business Park, HA7 2JD, Wembley, United Kingdom
- 0800 0487458
- cs@shishagear.com
- shishagear.com
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I received a fake item.
Great Customer Service
Thanks to Hassanain and the team for swiftly resolving an issue which I had with an order. Much appreciated!
Being a long term customer, the ease of contacting their team via phone wasn't always there and was quite difficult I must say but they have now stepped up their game and improved this. That being said their products are genuine and their service is up there. Defo recommend. Thanks again.
Quality products
The Quasar Raas 2 is very good quality product and rapidly delivered in less than 2 days, thank you.
Received a different product
Bought a specific bowl, they sent me another bowl without any notification, hoping that i wouldn't notice, and when i told them what they did they then offered me 15% off my next purchase. What a Joke.
You send me wrong hose pipe
You send me wrong hose pipe, not what im ordered ,and not what I see in the picture
Easy, faultless, went the extra mile
Website was easy to navigate and find what I was looking for. After I placed an order, I realised I forgot a couple of things and placed a separate order with next day delivery. The team kindly merged both of my orders and sent them out together for next day delivery. I placed my order on Thursday evening and it arrived on Saturday. Can't fault the service, very happy with my experience.
Late delivery
I have ordered from 20 days ago but still no update and I don’t know when my package will be received, as per tracking showing shipment still with the shipper
Top Notch
My experience with Shisha Gear has been nothing short of excellent. Their website is intuitive and easy to navigate, ensuring a hassle-free shopping journey. They have an impressive range of premium products, and everything I ordered arrived just as described. The entire process, from browsing to delivery, was seamless and efficient. I will definitely be returning for future purchases and highly recommend them to anyone seeking quality products and outstanding service.
Top-Notch Service and Quality!”
Shisha Gear always delivers great products and fast service. Their range is amazing, and everything I’ve ordered has been high quality. Definitely my go-to for all shisha needs!
Terrible communication and service
Terrible communication and service - 10 days deliver for a next day delivery. Shane wazookah shut up shop as these cowboys have no clue
Scammers!
Scammers!! Paid for next day delivery and it arrived broken! Then took multiple chasing to sort refund. To which I was agreed to get my delivery fee back. They’ve now only refunded product fee and not delivery fee and ignoring me! Abilities scammers taken this to ombudsman to sort now.
I paid for next day delivery and they…
I paid for next day delivery and they sent me order after 4 days
Efficient and Reasonable
Shisha Gear has a good selection of tobacco and items which are fairly priced.
From the order to the door it was efficient and reliable.
I won’t hesitate to order again.
Reliable and good range of flavours
Been using these guys for a number of years now. Always great products and service. Quick turnaround on UK orders and if you're a regular, you can earn points that give you discounts. Any issues (not that I've had many) a simple email usually clears things up.
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