This is an incredible service and that it’s free is almost miraculous: quick, discreet, easy to use so nobody misses out, and with sms, calls and emails following up on anything that may need discussi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Such an incredible team, always very efficient, polite, willing to help. The follow ups are incredible, you see how much work and effort is put to keep us healthy and safe. Super happy to receive this... See more
SHL is an incomparably excellent service. High level of communication, clear information and real trust and security around my sexual health. I can’t recommend their services enough. It’s a model of w... See more
The team has been in touch with me throughout my whole positive tested process. They were very kind to offer me different clinics to get treated and also to inform them when, where and what did I get... See more
Company details
Information provided by various external sources
Sexual Health London is the new online sexual health service for Londoners and is ideal for people who want a convenient test without needing to visit a clinic.
Contact info
S9 1EP, Sheffield, United Kingdom
- shl.uk
4.8
Excellent
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient, fast, kind.
This service is run incredibly well. The digital platform is intuitive, easy and quick to follow, and asks the right questions while feeling respectful of the user.
What I was more impressed with this time was the follow up over SMS by the team at SHL, replying super fast, with clear and helpful information, and projecting kindness and empathy.
It is truly impressive that such a high-quality, effective service is available for free to the population.
3 April 2024
Unprompted review
Easy and fast
Regular testing is necessary and SHL is very helpful, ordering a testing kit is easy and delivery is fast. Testing kit comes with clear instructions and once send back to SHL it doesnt take long to get results. Great service.
11 March 2024
Unprompted review
Fast response to unlock account
4 April 2024
Unprompted review
Very quick service and was provided…
Very quick service and was provided with a lot of useful information.
26 March 2024
Unprompted review
This service is seriously so good and a…
This service is seriously so good and a life saviour given how difficult it is to get appointments with sex clinics. Keep up the good work!
25 March 2024
Unprompted review
An amazing service you wouldn’t get anywhere else.
An amazing service, we are so lucky to have this available to us , you wouldn’t find this anywhere else and especially without paying for it, it has to be appreciated and respected. We are so lucky.
19 March 2024
Unprompted review
Invaluable Service
They get back to your fast, process fast, make picking prescriptions easy. The staff are non judgmental and follow up with you with clear advice. Would recommend 1000000% and it’s free!
14 March 2024
Unprompted review
Very worrying
Was given a positive result and sent antibiotics.
I also attended a clinic for a full screening and was told the result which was positive was actually negative. And intact I had something else which needed different antibiotics.
Had I not attended the clinic I would think I had been treated and in fact hadn't been for the right thing and sti would still be in me and still spreading.
This is very worrying!!
1 March 2024
Unprompted review
Reply from SHL.UK
Thank you for sharing your feedback about the service. Hopefully we can clarify some of the likely causes behind your experience. There are several reasons why you might get a positive results through our service and then get a negative result in clinic. These are called discordant results, and you can read more about them here: https://www.shl.uk/about/about-your-results
Both on the website and through our support staff, SHL.UK routinely encourages / signposts individuals with persistent symptoms to attend clinic so that they can be examined and offered a fuller range of tests. It’s great that you were able to get screened more widely elsewhere. SHL.UK cannot screen for everything – you can find out what we do cover here https://www.shl.uk/faq/11. Not all tests are available online because they are not commissioned by local government authorities, in line with national testing guidance. We are constantly reviewing the tests we offer and adding more when appropriate.
If you want to talk any of this through with our team, please call 0208 191 0222.
Quick and easy
29 February 2024
Unprompted review
Great Service!
I have always been very careful about my sexual health. This service is the perfect way for being safe. Everything was so easy.
4 March 2024
Unprompted review
amazing
explained everything well and got everything sorted so quickly. highly recommend.
27 February 2024
Unprompted review
Quick and easy
22 February 2024
Unprompted review
very kind and reassuring
21 February 2024
Unprompted review
Efficient and discreet service…
Efficient and discreet service providing an invaluable service to Londoners. I’m so grateful we have SHL.
21 February 2024
Unprompted review
recommend
quick, effective, discrete website, i’ve been a customer for years now
21 February 2024
Unprompted review
It was a down to earth conversation…
It was a down to earth conversation while also being informative and educating me on what i didn’t know. definitely feel like i could ring up again if i ever needed to
19 February 2024
Unprompted review
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