Jay B. Is the type of customer service that should be available all the time, not just to save face and not this AI crap that is depended on today. The experience I had as a first time server owner wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great support and communication from Tom! We had an issue where our Palworld server was unexpectedly lost, but Tom was very helpful, responsive, and managed to get everything restored for us. Un... See more
Company replied
After the initial wait, Tom Hancock was very helpful and quick to respond. No waiting around after the initial contact was made or needing to provide hard to get information. Handled my ticket great.
Company replied
Maddie is an extremely professional and educated member of the team. She reached out on her own accord and applied a discount for no reason other than the fact that she could. I have used the... See more
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Company details
Information provided by various external sources
The most powerful game server hosting, available globally. Supporting Minecraft server hosting & more.
Contact info
Australia
- support@shockbyte.com
- shockbyte.com
4.2
Great
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service has always been great
Customer service has always been great. Rectifying any general mistakes. Triden helped me out this last time. Thankful.
3 October 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about our customer service and the way we've been able to help rectify any issues. It's wonderful that Triden was able to assist you this time, and we'll be sure to pass along your feedback to him. Thanks for being part of our community!
I lost my account and they helped me out
I lost my account a few months ago and I though my world was gone forever I opened a ticket and Tom Hancock guided me all the way to recovering my world tons of thanks to him and his team my server means
A lot for me cause was the last time I played with my best friend before he moved on and los contact :D hopefully he receives the new IP and we can play toguether also their service can be a little delayed but incredible so a couple hours doesnt mean nothing :D THANKS TOM YOURE THE BEST
1 October 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Tom Hancock and how he guided you through recovering your world. It's wonderful to hear that he was able to help restore something so meaningful to you, and we'll be sure to pass along your appreciation to him. Thanks for being part of our community, and we hope you and your friend get the chance to play together again soon!
I didn’t receive any response regarding…
I didn’t receive any response regarding a refund 3 days post when I requested. As the reason for the refund was because I couldn’t access the server panel, even while following the helper bot’s instructions. As well, shockbyte tried charging me for another month for a server I cannot access.
I do believe shockbyte is a great service for hosting on. This is just my personal experience that I have. Although I wish I had my $20🥹❤️🩹
8 September 2026
Unprompted review
Reply from Shockbyte
We're genuinely sorry to hear that you didn't receive a response to your refund request within three days, particularly when you were unable to access your server panel despite following the helper bot's instructions. We completely understand your frustration, especially with the additional charge for a service you couldn't use, and we take this seriously. We've reached out via Trustpilot to request your details so we can investigate what happened with your refund and look into getting this sorted for you.
I would like to thank Jay for his help…
I would like to thank Jay for his help and how super supported they were. Thank you again, super helpful and great customer service.
3 October 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Jay and the supportive help he provided. It's wonderful to know he went above and beyond for you, and we'll be sure to pass along your feedback to him. Thanks for being part of our community!
Ross L is the GOAT!!
Ross L saved my world and resolved all my issues! Ross is the GOAT!! I feel confident if I ever have any issues in the future Ross and the team at Shockbyte will get them resolved!! Thanks again to Ross L!!
3 October 2026
Unprompted review
Reply from Shockbyte
We're thrilled to hear that Ross L stepped in to save your world and sort out all your issues. It's wonderful to know you feel confident about having the team in your corner for the future, and we'll be sure to pass along your feedback to Ross L. Thanks for choosing us!
Ticket review, Tom Hancock
Both the AI response and Tom's efforts were very clear and helpful for the non-tech-savvy person as myself, fixed our issue swiftly!
5 October 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about how our AI and Tom worked together to help you through the issue. It's wonderful that they were both clear and accessible, and we'll be sure to pass along your feedback to Tom. Thanks for being part of our community!
Avoid
Re uploaded 6 years later as they today falsely removed my original review.
Terrible, Avoid Like The Plague!
Edit 13th July 2020: THEY REPORTED MY REVIEW AS BEING FALSE & SAYING I'M NOT A GENUINE CUSTOMER!
SHOWS HOW DESPERATE THEY ARE TO HIDE HONEST REVIEWS ABOUT HOW SHOCKING THEIR SERVICES ARE!
This will be my last time using ShockByte hosting.
Server performance was not great
Your customer support is shocking to say the least!
And 90% of the time my FTP would just say "Screw it" and boot me off while trying to do important server related file transfers.
they take 3* days to reply to a simple ticket / message. I Even had one they never bothered to reply to... half the time they are BOT replies that is if you are lucky to even get a reply.
Avoid at all costs.
5 October 2026
Unprompted review
Reply from Shockbyte
We're genuinely sorry to hear about the poor server performance, FTP connectivity issues, and slow support response times you experienced. We completely understand your frustration with your overall experience, and we regret that you felt let down by our service.
Great / Fast assistance from Luke
Luke was great helped with assistance that i had!! it did take a little for help but granted when they did help it worked and no more issues so worth the wait. and it was quick with the help too they instantly found the issues and corrected it
5 October 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Luke and the assistance he provided to resolve your issues. It's wonderful that once the help came through, he was able to find and fix the problems so quickly, and we'll be sure to pass along your feedback to him. Thanks for choosing us!
I’ve experienced ongoing issues with my server!
I’ve experienced ongoing issues with my server, including repeated “Internal Error” messages instructing me to contact the support team. I have submitted multiple support tickets regarding this issue, but I have yet to receive a response or any meaningful assistance.
Unfortunately, this has been an extremely disappointing experience with your server hosting service. I purchased a server expecting to be able to use the service I paid for, but instead, I’ve been unable to play due to persistent server issues. Being directed to contact support is not helpful when multiple support requests continue to go unanswered.
At this point, I feel as though I am wasting my money on a service I cannot use. I would appreciate a prompt response and a resolution to these issues, including consideration for the time I have paid for while the server has been unusable.
100% would suggest anyone to not use their services!
3 October 2026
Unprompted review
Reply from Shockbyte
We're genuinely sorry to hear about the ongoing Internal Error issues you've experienced and the frustration of having multiple support tickets go unanswered. We completely understand why this would feel like wasted money, particularly when you're unable to use the service you've paid for, and we want you to know that we did unfortunately experience a widespread issue that affected a number of our customers during this time.
Runescape issue resolved
Had an issue with a Runescape Dragonwilds server. Contacted support and they resolved the issue quickly and in an easy to follow manner.
3 October 2026
Unprompted review
Reply from Shockbyte
Thanks a ton for the five stars! We're happy our team sorted out your Dragonwilds server quickly and kept the steps easy to follow. Have an amazing time exploring Ashenfall with your crew!
My sincerest regards to dear Triden R.
My sincerest regards to dear Triden R. He was incredibly helpful, and we were able to reach a solution very quickly. I am truly grateful to him. Wishing him all the best.
2 October 2026
Unprompted review
Reply from Shockbyte
Thank you so much for taking the time to leave such a kind review! We're delighted Triden got you to a solution so quickly, and we'll make sure he hears your warm wishes. Have a wonderful rest of your week!
customer support is mainly just an AI…
customer support is mainly just an AI bot. issues were not resolved. i received the same solution each time and the issue was not resolved. Asked for refund and i am still waiting for it.
3 September 2026
Unprompted review
Reply from Shockbyte
We're sorry your issue went unresolved and that our support kept repeating a fix that didn't work for you. Waiting on a refund after all that is frustrating, and you deserve a clear answer. We've reached out via Trustpilot to request your details so we can look into your case and your refund properly.
Deleted all my files
I was a little worried since the control panel didn’t have automatic backups be set up “automatically” but Tom Hancock was able to quickly recover my server and appease me.
Thanks Tom and the rest of the support team for dealing with my oopsie.
2 October 2026
Unprompted review
Reply from Shockbyte
We're so glad you took a moment to share this! Losing your files is a scary moment, and we're thrilled Tom got your server back up so quickly; we'll pass your thanks along to him and the rest of the team. Wishing you a smooth and stress-free rest of your day!
Great servive
Great servive, helped with what i was confused about and set everything up for me
30 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about our team and how they helped clear up your confusion. It's wonderful that they got everything set up for you, and we really appreciate your feedback. Thanks for choosing us!
just how good he helped
just how good he helped!
Tom Hancock helped me with my payment isseus on my rust server on schockbyte! and he was very fast with it aswel with responding!
im just happy with that
1 October 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Tom Hancock and how quickly he sorted out your payment issues. It's wonderful that he was so responsive and helpful, and we'll be sure to pass along your feedback to him. Thanks for choosing us!
I was having issues getting my game…
I was having issues getting my game uploaded to the server because of the changes with Valhiem 1.0 files. The shockbyte team was very responsive and continued to work the issue until it was resolved.
25 September 2026
Unprompted review
Reply from Shockbyte
We're delighted to hear that our team was so responsive and committed to working through your Valheim 1.0 upload issue until it was fully resolved. It's wonderful to know they persevered with you, and we really appreciate your feedback. Thanks for being part of our community!
Tom was very helpful and patient with…
Tom was very helpful and patient with me. Resolved my problem quickly and efficiently. Great customer service.
30 September 2026
Unprompted review
Reply from Shockbyte
Thank you so much for taking the time to leave your review! We're so glad to hear Tom was able to help you out and we'll be sure to pass on your kind words to him. Please feel free to reach back out should you require any further assistance. We hope you have a lovely rest of your day!
Had an issue connecting to our server…
Had an issue connecting to our server after a game update. Tom fixed it within minutes of reaching out with a ticket
30 September 2026
Unprompted review
Reply from Shockbyte
Thank you for taking the time to share your positive experience with us! We're so glad to hear Tom was able to swiftly resolve the issue you were experiencing. Please do not hesitate to reach back out should you require any further assistance. We hope you have a lovely rest of your day!
Excellent work thanks
29 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words. Thanks for choosing us!
Very quick to respond
Very quick to respond, after the A.I. box got confused!
21 September 2026
Unprompted review
Reply from Shockbyte
We're delighted to hear that our team was so quick to step in and help when the AI needed support. It's wonderful that we could get things sorted for you, and we really appreciate your feedback. Thanks for choosing us!
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