Jay B. Is the type of customer service that should be available all the time, not just to save face and not this AI crap that is depended on today. The experience I had as a first time server owner wa... See more
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Review summary
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Great support and communication from Tom! We had an issue where our Palworld server was unexpectedly lost, but Tom was very helpful, responsive, and managed to get everything restored for us. Un... See more
Company replied
After the initial wait, Tom Hancock was very helpful and quick to respond. No waiting around after the initial contact was made or needing to provide hard to get information. Handled my ticket great.
Company replied
Maddie is an extremely professional and educated member of the team. She reached out on her own accord and applied a discount for no reason other than the fact that she could. I have used the... See more
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Company details
Information provided by various external sources
The most powerful game server hosting, available globally. Supporting Minecraft server hosting & more.
Contact info
Australia
- support@shockbyte.com
- shockbyte.com
4.2
Great
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quickly and very easily restored my…
Quickly and very easily restored my server after it unexpectedly got deleted, customer service was great, the solution was easy and service was great, Thank you Tom Hancock! you were amazing!!
12 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about Tom Hancock and how swiftly he restored your deleted server. It’s wonderful that he made the recovery process so straightforward for you, and we’ll be sure to pass along your appreciation to him. Thanks for being part of our community!
I accidentally bought two servers.
I accidentally bought two servers, Customer support agent Jay B. Was able to merge my services and add the time from one to the other. I am very happy with this resolution and plan to continue using Shockbyte.
12 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about Jay B. and how he sorted out your accidental purchase so smoothly. It’s wonderful that he was able to merge your services and combine the time for you, and we’ll be sure to pass along your feedback to him. Thanks for being part of our community!
Horrible wait times, but great service.
The wait time to get an agent to even look at a ticket was atrocious. Two weeks before hearing anything back is crazy. That being said, when an agent finally got with me, they did all they could to resolve my issue. Jay B. was very respectful and responded quickly. For that alone, I'm not giving this a worse score. It should be a one, but Jay made it worthy of a four.
13 September 2026
Unprompted review
Reply from Shockbyte
We’re genuinely sorry to hear that you had to wait two weeks before anyone even looked at your ticket, and we completely understand why that would be frustrating. We take full responsibility for that delay and recognise it falls well short of our standards. We’re grateful that Jay B. was able to step in and resolve your issue so respectfully and quickly once he got involved, and we’ll be sure to pass along your feedback to him.
Great
Not my first time using service
You have more less ~10 bucks per month on any game which is enough for me personally and I like control panel very intuitive
Btw they also have discounts so don’t sleep on Shockbyte
11 August 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your loyalty and your kind words about our pricing and control panel. It’s wonderful to hear that you’ve found the service intuitive and that our discounts add real value for you, and we really appreciate you spreading the word. Thanks for being part of our community!
Great
Great. Using it for a family server have had 0 issues with the service and servers provided
10 October 2026
Unprompted review
Reply from Shockbyte
We’re delighted to hear that you’ve had such a smooth experience running your family server with us. It’s wonderful to know everything’s been working perfectly, and we really appreciate your feedback. Thanks for choosing us!
It was easy to set up and after…
It was easy to set up and after learning more it helps a lot
Really wish you can customise easier like aternos
9 October 2026
Unprompted review
Reply from Shockbyte
We’re delighted to hear that you found the setup straightforward and that the service is helping you. We appreciate your feedback about customisation options, and we’ll take it on board as we continue to develop the platform. Thanks for being part of our community!
Tom Hancock 🫡
Tom Hancock responded and fixed my issue within minutes of placing a ticket. My friends and I were very impressed with his speed and ability to resolve the issue.
9 October 2026
Unprompted review
Reply from Shockbyte
What a fantastic review to read, thank you! We love hearing that Tom had you and your friends back up and running within minutes, and we’ll make sure he sees your kind words. We hope you all have a brilliant rest of your week together!
I am new to server hosting and was…
I am new to server hosting and was having issues accessing my server so my friends and I could play. The server was not appearing under my profile due to a silly typo mistake on my end when creating my account. Tom was able to quickly resolve it for me and was very responsive. Thank you again!
5 October 2026
Unprompted review
Reply from Shockbyte
We appreciate you sharing your experience, and welcome to the world of server hosting! We’re glad Tom tracked down the account mix-up so quickly and got your server showing where it should, and we’ll pass your thanks straight to him. Enjoy many great sessions with your friends!
Jay has been so helpful fixing our…
Jay has been so helpful fixing our issues with the server!
9 October 2026
Unprompted review
Reply from Shockbyte
We’re delighted to hear that Jay has been so helpful in sorting out your server issues. It’s wonderful to know you’ve got such great support, and we’ll be sure to pass along your feedback to him. Thanks for choosing us!
Jayb is a legend
Jayb reached out on his own accord to offer a refund for a bad experience I had with my dragon wilds server.
Really appreciated his help.
9 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about Jay B and the initiative he showed in reaching out to offer a refund. It’s wonderful that he took such care to make things right after your bad experience, and we’ll be sure to pass along your feedback to him. Thanks for being part of our community!
Fast response
I put in a ticket and I feel the team responded with a fix in a fast and timely manner even after sending the fix reached back out to me to make sure everything was all good and it was thanks for having great customer support
8 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about how our team responded so promptly and even followed up to make sure everything was working properly. It’s wonderful to know they went the extra mile to check in with you, and we really appreciate your feedback. Thanks for being part of our community!
Brittany is exactly what you want from…
Brittany is exactly what you want from a customer and technical service standpoint. Any question I had, she was ready to provide answers and options to help make my Miencraft server exactly what I want it to be.
I've only had this server with Shockbyte for a couple days, and Brittany has already given my playgroup and I a wonderful experience.
8 October 2026
Unprompted review
Reply from Shockbyte
We’re thrilled to hear that Brittany has already made such a brilliant impression on you and your playgroup. It’s wonderful that she was so ready with answers and options to customise your Minecraft server exactly how you wanted it, and we’ll be sure to pass along your appreciation to her. Thanks for being part of our community!
Reply from Shockbyte
We're delighted to hear that our team was so responsive and got your issue sorted quickly. It's wonderful to know you had such a smooth experience, and we really appreciate your feedback. Thanks for choosing us!
Rust special skin
You are supposed to rent a server through the game in partnership with Shockbyte. I was unaware of this and got a server for a whole year with the medium package.
I asked, and David gave me a code for the skin regardless... AND full instructions on how to redeem it in steam. Excellent support and service, Ive been happy with my decision.
5 October 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about David and how he went the extra mile to help you out. It's wonderful that he provided clear instructions and sorted you with a skin code even though you'd purchased outside the partnership, and we'll be sure to pass along your feedback to him. Thanks for being part of our community!
High quality, great customer service
Really easy to use with a lot of configurations and customizations, Ruben B helped me resolve a billing issue very smoothly
6 October 2026
Unprompted review
Reply from Shockbyte
We're delighted to hear that you've found the service easy to use with all the customisation options available. It's wonderful that Ruben B was able to sort your billing issue so smoothly, and we'll be sure to pass along your feedback to him. Thanks for choosing us!
Tom Hancock jumped right in and helped…
Tom Hancock jumped right in and helped us with a problem and we were fixed and running in less than 1 hour. fix only took about 5 minutes. Thanks Tom!
7 October 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Tom Hancock and how quickly he jumped in to fix your problem. It's brilliant that he had you up and running again in just five minutes, and we'll be sure to pass along your appreciation to him. Thanks for choosing us!
Brenna was amazing
Brenna was amazing to deal with, helped me navigate a system I wasn’t use to. Customer service was 5 stars
7 October 2026
Unprompted review
Reply from Shockbyte
We're thrilled to hear that Brenna was so amazing in helping you navigate an unfamiliar system. It's wonderful that she made the experience so smooth for you, and we'll be sure to pass along your feedback to her. Thanks for being part of our community!
Great Experience
Tom really helped me out, I'm nee to servers but he helped me implement my single-player world so quickly and he gave me a lot of feedback on what was going wrong ❤️
10/10
7 October 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Tom and how he helped you get your single-player world up and running. It's wonderful that he provided such detailed feedback to help you understand what was going wrong, and we'll be sure to pass along your appreciation to him. Thanks for choosing us!
Thank You Tom. H
Well, one member from you're customer service departments (I assume) named: Tom Hancock provided high levels of customer service. He was very genuine, extremely polite, and super helpful. The services he provided to me made the experience more then easy going. Huge Thanks to both the team, and Tom H. for the assistance, and help provided.
6 October 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Tom Hancock and the genuine, polite support he provided. It's wonderful to hear that he made your experience so smooth and easy going, and we'll be sure to pass along your feedback to him and the team. Thanks for choosing us!
Ruben solved my issue quickly when I…
Ruben solved my issue quickly when I wasn't able to solve it using the AI's instructions. This is only a 5 star rating because Ruben was so helpful and answered my followup questions too so I actually understood what the issue was, so I could attempt to solve it myself if it ever comes up again. Ruben was great. The AI software and the time it took to actually get a live agent were not.
6 October 2026
Unprompted review
Reply from Shockbyte
We're thrilled to hear that Ruben went above and beyond to not only solve your issue but also help you understand it for the future. It's brilliant that he answered all your follow-up questions so thoroughly, and we'll be sure to pass along your feedback to him. Thanks for choosing us!
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