Bad customer service i can't get a…
Bad customer service i can't get a response from anyone at Shoe Laces my package have been stuck for a week in a half have not move.
20 December 2025
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Company details
Written by the company
Shoe Lace Supply is the leading destination for high-quality replacement and custom shoelaces. Since 2012, we’ve been trusted by sneaker enthusiasts worldwide to upgrade their kicks with premium laces designed for fit, durability, and style. From everyday essentials to limited-edition colorways, our products are made to match today’s most popular sneakers, including Nike, Jordan, New Balance, and more. We take pride in fast shipping, responsive customer support, and a wide selection of laces that help you keep your sneakers looking fresh. Whether you’re restoring a classic pair or making a style statement, Shoe Lace Supply has the laces you need.
Contact info
United States
- shoelacesupply.com
3.4
Average
13 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
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The laces have never arrived
The laces have never arrived! I am still looking for them
24 November 2025
Reply from Shoe Lace Supply
Thank you for taking the time to share your experience. We’d like to clarify the timing of your order to provide full transparency.
Your order was placed on Saturday, November 22, and as we do not process shipments over the weekend, it was processed and shipped on Monday, November 24. The following day was Thanksgiving, when postal carriers do not deliver mail, which contributed to a brief delay beyond our control.
According to the carrier’s tracking information, the package has since been successfully delivered. If there is any issue locating it or if you need further assistance, please don’t hesitate to reach out to our support team, we’re always happy to help.
We truly appreciate your patience and your business.
Amateur packaging using cheap…
Amateur packaging using cheap components. Package came apart during shipping. Missing an item. Postal service put what remained of the package in a plastic bag and sealed. The laces were great.
20 October 2025
'sgood
High quality products that preform as expected. Mystery gift is a fun thing. Shipping rates and speeds are as expected.
28 October 2025
Respect for the Customer & Good Customer Support
U didn't have the product that I ordered so U refunded my immediately, for that I Thank U Much & Dearly!!!
23 October 2025
Reply from Shoe Lace Supply
Thank you! We hope you will shop with us soon.
I received a link for exchanging my…
I received a link for exchanging my unopened shoelaces for a different color, clicked on the link only to get, not eligible for return. I’ve been trying to contact someone since the package was opened. SO RIDICULOUS! Why is an exchange with your company so difficult???????????
6 October 2025
Reply from Shoe Lace Supply
Hi there! Our team has been reaching out several times with no response.
If your laces are still unopened, we can process the exchange manually for you. Please reach out to support@shoelacesupply.com
I did not get the color that I thought…
I did not get the color that I thought I ordered, I would have never ordered a bright green, but that is what I received and when i went to my order it shows the green so not sure what happened, because I know I did not order that. I also ordered 2 pairs and only received one. so not a great experience, I won't be ordering again
10 October 2025
Reply from Shoe Lace Supply
Thank you for shopping with Shoe Lace Supply! I took a look at your order, and on our end we’re only seeing 1 pair of Grinch Green fuzzy laces. Not sure what happened on your side, but that’s the only item that is in the order details.
Please reach out to support@shoelacesupply.com for additional help. We offer exchanges and will be happy to do so.
Review your order carefully before you confirm.
The website was confusing and I ended up ordering extra sets that I didn't need I guess partially due to my incompetent technology skills. Also, the time elapsed was 10 days to delivery today.
14 October 2025
Nice color!
24 September 2025
Reply from Shoe Lace Supply
Thank you for supporting our small business :)
The best
I’m so glad I know about this company. I’ve ordered laces from them several times and will continue to. Great quality laces
2 September 2025
Reply from Shoe Lace Supply
We love our customers, thank you for supporting our small business.
My shoe laces work perfectly!
26 August 2025
Reply from Shoe Lace Supply
Thanks you so much for the kind review and supporting our small business. Enjoy the laces!
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