Shonajoy Reviews 

If a zero was available I would have done zero stars. DO NOT BUY unless you are 100% sure you are keeping this product. The cost to return is astronomical. It is not worth the trouble and customer service is useless. They do not know how to run a customer friendly business. I will never buy from this store again.

Wtf is globale?? It gave me a heart attack seeing globalE on my bank statement instead of Shona Joy as I've been scammed in the past and that definitely sounds like some dodgy website that steals your data. Can you please change this or at least personalise your checkout more? Do it for us customers who have trust issues when buying online

I purchased a mini dress online, the model on the website was 180cm tall wearing a size AU6, and I am 165cm and ordered a size AU8. There were no length measurements available. I got the dress it fit fine, but it was so short it barely made it past my bum. I emailed to see if maybe it was faulty but they said that it was not, and that the dress was designed to be 60cm length total. I thought I could trust the advertised images, I wish they hadve listed all measurements. There is no way someone who is 180cm tall is able to wear 60cm worth of dress and have it cover all your bits. The advertising is misleading and cannot be trusted. I would not purchase anything online from them again. Expensive lesson learned.

I WISH I had googled the brand before purchasing and read these reviews. The dresses are nice (although I would say not reaaaally worth the price) - but still nice enough to keep if they fit. However... there is no way to return without paying yourself. I tried to return two out of three dresses because the fit was horrible, but the price of return was basically as much as what I would have received back from the company.

Now trying to resell in hopes of gaining at least a bit of my money back, if not will end up donating dresses worth 600$ (return prices were at least 400-500 with most services). Do not purchase from this brand unless you are 100% sure you will keep the product!!

So frustrating. I honestly didn't mind the dress I got but it did not fit at all like the model so I had to return. If only I had looked at this thread before purchasing.

1. They don't pay for returns as everyone has said and so if you want a tracked package (which you kinda feel obligated to do for such an expensive item), it costs a lot. Paid $70 to get it shipped back and it took forever; it kept saying delayed and I was getting worried they were refusing delivery.

2. They finally refunded me but it's $130 less than I initially paid. They aren't refunding me the GST on the item or their initial shipping cost -- both of which seem crazy that they're able to do that???

I've reached out to see if anything can be done but based on this thread I don't have high hopes.

Just lucky I wasn't caught in one of the store credit loopholes.

If anyone is looking for a dress from them but doesn't want to order directly from them, Revolve has some of their dresses and their return process is seamless.

I personally will never order directly from Shona Joy again.

Horrifying customer service. Dress I ordered was subpar quality and fit me poorly so I returned within the 10 day window. It took nearly a month to get confirmation that they received my order and were issuing a refund. After two weeks from that I filed a claim with my bank. They asked me to drop the dispute with my bank so that they could refund. Which I did. Now two months later I am still fighting to get my money back. Shona joy is non responsive to me and to my bank. I reopened the dispute because of this. This customer service is disgusting.

UPDATE: Now 5 months later they respond to this review? Who is running this business?

I reviewed my negative Shona Joy Experience below. Returned the miserable garment after horrible customer 'service' interaction, tracked delivery arrived one month ago. No refund received. No store credit and an email to 'Customer Care" gave me a consistently immature, defensive, inadequate reply that 3 business days are needed to process the return. I mean ...its been 4 weeks since its confirmed arrival !! Just shocking dealing with this business on all levels. Not sure how they are able to stay in business. I'll be sure to fairly update with their reply.

Bought from Australia. Poor quality and even worse customer service. Recently bought a dress from the new arrivals section. I checked the return policy to ensure that I can refund. A promotion was running across all dresses so that was mandatory applied at the checkout. The dress arrived and it was awful. Does not fit the description at all. As a promotion was applied, I am only entitled to a credit note. Lucky loophole for Shona Joy to lock people out refunds and only offer credit notes. Upon emailing Shona Joy, the service was appalling from customer ‘care’ , Passive aggressive and only interested in protecting themselves. I’ve been interacting with a few brands online recently due to a big wardrobe restock and the difference between Shona Joy and others is vast. My experience with Shona Joy was awful - Poor quality, does not listen to their customers, horrible customer service. Watch out for any mandatory promotional offers locking you out of refunds. I’ve also noticed very limited comments on their instagram - I would never never buy again!

Do NOT order from Shona Joy! Not only was the quality terrible, but they do not provide return shipping options. You need to arrange this yourself. I paid $180 to return one item via FedEx. This was the cheapest option - no insurance - I took a risk even returning. Once my piece got there, they charged me a ludicrous $30 dry cleaning for a mark I absolutely did not make. Then when I was finally refunded, $119 was missing from my refund. It it truly terrible customer service. I lost half the value of my $600 item due to fees for a piece that looked nothing like the item pictured!

I paid for an item that I never received my order. They blame the carrier who is absolutely not cooperative.
Result, I paid 150 dollars for an item that I never received and no help was given to me.
I'm really angry with this site, they clearly lack professionalism

Return is a pain, and no recognition at all. 400 USD fedex, 400 USD UPS and 61 USD in USPS with tracking no insurance and dresses are between 200-2000 USD. So not at all fair and at risk if you return. In addition all that sacrifice for a dress that has cheap finishing and is made in china( not even because is chineses, but chineses not best quality, I am an international buyer and there is chineses quality A for any goods manufactured there. So not worth it, better go to revolve more option easy return.

DO NOT BUY FROM HERE!!!!!!

It would cost me $325 to return a $380 dress from the US (Florida). I was advised not to use USPS as apparently the tracking number will stop working when the package leaves the county?

Tried to contact Shona Joy and have not heard back on a resolution. Clearly they are in the business of stealing peoples’ money and know they can get away with it with their horrendous return policies.

Oh, and not to mention, they ship their garments in the most pathetic packaging. You would think if someone is spending that kind of money on a garment, it would be packaged beautifully.

STAY AWAY FROM SHONA JOY AND DO NOT PURCHASE!!!!!!!!!!!!!!!!!!

Terrible returns policy and 0 customer support

Ordered to Europe; order arrived quickly - but the size is not suitable. Now struggling to return back - it's impossible to login to the website or lodge a return. Would avoid buying from them in future, sounds like a scam.

Absolutely appalling "customer service". AVOID at all costs. I returned a top (that I hadn't even worn because I no longer needed it), paid 40 EUR to post the return, and Shona Joy are demanding that I pay a 30 USD dry cleaning fee because I apparently "stained" the top. I hadn't even tried it on - It went straight back in the shipping bag. So this is simply not true.
They refused to take my word. I ended up giving up and accepting the dry cleaning fee so I could at least get some of my money back.
In reading the other comments it looks like I'm not the only one that this has happened to.
I will NOT be ordering from here again. Total scam.

Absolutely horrible return policy. Do not shop here, you will get burned.

Wow. I read the reviews and heard it was expensive to return the items but didn't realize it would be $200 from the US. $200 down the drain. So depressing. No words.
EDIT: I need to stay honest so updating, if you return at USPS it was only $80, versus $200 (FedEx and UPS quoted $200). Still not great but I did know what I was getting into. I mailed the return on the 16th and I just received the full refund now so not too bad. Also, their customer service responds quickly. Editing my rating to reflect that.

I am a client for years for this brand and have always bought items online. Nowadays I think it’s not a good idea to buy from this brand anymore especially if you are disappointed with the quality of the item or if the item arrives damaged. In addition to the disappointment you will bare the cost of the return of the item and would only contribute to build up your frustration. Today I have received my final item with what seems to be a big “oil” stain with sth in the center that I can’t qualify. I am not returning this item because it would cost me as much as the item to ship it back. This is not the first time I return items of cheap quality but was hopeful that things would go back to what they used to as I totally loved this brand. I will simply never buy from this brand again.

Don’t buy from the website. The cost to return is just as much as the item itself aka $200 bucks. What a waste!

Don’t order anything from this website if you live in the US. Impossible return policy and the cost to return can be 1/2 to the full price of what you order