Shonajoy Reviews 

I’ll actually give it a 2 stars because I didn’t have a horrible experience with the customer service. They agreed to “honour” my request to have the dress returned at their cost.
This was a Wish story case: “THIS is what I ordered… And THIS is what I got”. Horrible craftsmanship, crooked seams, bunching seams, poor fabric quality. Details were questionable. Designed in Australia, for sure made in China. Absolutely baffled. Especially when you see the price they’re selling their dresses for. NOT WORTH the headache. I also have to submit a request to Canada customs to have the duties and taxes reimbursed. I wish we could add pictures. They’d show for themselves. Beyond disappointed but again, my customer service experience is not terrible (might post an update when I get my refund. See if anything comes up like finding what toy you get in a kinder surprise).

The fabric quality is very bad, the dresses don't look like the website pictures at all. Also, customer service is terrible, with many hidden fees/ costs that they never disclose, including having to pay full international shipping for returning an item.

Horrible online returns policy not flexibility at all. Will never purchase from there again. Bought a skirt which was not true to size sent it back to return but was only offered a credit note and charged dry cleaning fee. Would not recommend the brand to anyone not a great brand experience at all. Quality of the clothing is also not worth the price.

Whilst the dress was beautiful, don't expect to be able to wear more than once. I ordered the 'LA LUNE BIAS COWL MIDI DRESS - TERRACOTTA' for a wedding I was bridesmaid in. I followed the care instructions, carefully hand washing the dress in cold water with very mild soap. I knew it was a risk washing it but figured if I followed the instructions it would be fine. Upon the dress drying, piling began to form and the shine is completely gone from the material.
I understand that there is a risk this may happen, but if so the instructions should state dry clean only not that you can hand wash this dress. Beware that washing the dress will ruin it.

I am beyond upset and frustated in the quality of this dress, with an expensive price tag you expect good quality and to be able to wear the dress more than once. I reached out to their customer service and was relayed the wash instructions. I let them know twice that I followed exaclty what they stated and how upset I was that this had happened and then they chose to not respond for weeks. I followed up again and the least they could do was provide me a 10% discount code.

Beware that you may aswell buy the cheaper knock off dresses rather than the real deal as atleast if they dont last long you aren't wasting as much money as this!

Judging by other reviews and what I have seen in bridal groups across facebook, this is a very common occurance which they arent willing to rectify in their care instructions. Really upset at the lack of care and the major acting of entitlement from this company.

Shona Joy forest dresses are beautiful. However this is the third time I tried to order bridesmaids dresses. At all occasions I had to pay for my own return shipping and could not get a refund only a credit note. I think it’s pretty ridiculous that a brand that only sells online does not allow you to try the dresses on at home and return (for free) if they don’t fit or at least exchange the colour or size (like any decent company). This has made it difficult to find good dresses. The size restocks also did not happen when customer service said they would. The colour of the dresses in Shona pictures are not representative at all and both the sage and olive have a more silver undertone. Forest is much closer to the sage/eucalyptus colour theme I was going for. I am happy with the final result, but the girls have had to make lots of concessions not getting their style of choice due to limited size availability. At a steep price this is something to think about when ordering. Nevertheless, we now have gorgeous dresses. Price is too high for the quality.

I've been shopping at Shona Joy for about 2 years now, and I have loved everything I bought. I probably have 15 pieces from them already - 95% of them are suits. I love the quality and style of their pieces, but the issue is the sizing. Their size runs way too big. My usual size is US 0 or 2, and their US 2 is more like US 4 or even 6. I always had to have the clothes altered so they'd fit me. Apart from it, it's such a beautiful brand.

Terrible odour on new dress that was unworn

Ordered a dress recently, didn't fit. the sizing was incredibly off and not even close to True to Size. Returned it and they tried to claim that I had worn it , it was literally taken out of the bag for 10 minutes!!!! like obviously I tried it on?? and now I'm stuck with this $450 dress that doesn't fit. The material is shocking and not worth the money at all

Way, way overpriced for the quality of dresses. Fabric is starting to come apart on wear one of the dress even though I spent the day just standing.
Really surprised by how poor the quality is, expected way better

10/10 customer service (thank you, Poppy!!) I hesitated ordering from Shona Joy for a long time due to poor reviews/comments but decided to try my luck with the Arienzo gown because it is the exact cut of dress that looks most flattering on me. For whatever reason the 10% off first purchase coupon didn’t apply (likely user error as I was on my phone) I took a chance and reached out to customer service who refunded me almost IMMEDIATELY. Shipping was insanely fast as DHL usually is to me here in Seattle and the gown is gorgeous, I checked all the seams and construction— no issues. It lays beautifully on me. I love it so much I decided to buy another gown from the La Lune collection and less than 24hrs later received a 30% off coupon, tried my luck again reaching out to customer service and they refunded me AGAIN almost immediately!! This isn’t just a few dollars difference we’re talking over $100 that coupon saved me— I mean truly incredible customer service considering their FAQ states they don’t do price correction after a purchase is made. I’m thinking they must have taken the negative comments to heart and changed up their practices because my two experiences have been nothing but stellar!! I have very few go-to shops anymore but this is officially one of them.

LUXE TF BALLOON SLEEVE DRESS. Looked beautiful and fit nicely but unfortunately the fabric was so bad I'm throwing the dress out after 1 wear! 1st dress was sent back due to a pull, the replacement arrived with little pull but decided to wear anyway. After 1 wear there was a huge pull down the front and the bottom was frayed very badly. Was told it was just wear & tear! So if buying-don't wear shoes, carry a bag, sit on a chair, hug anyone, travel in a car, have any rough skin on your body, move... and you'll be fine!!

Disgraceful customer service. I had purchased a dress and I felt it was a little small and a bigger size would look better. All I wanted to do was swap the dress for another size that they have in stock. Not an unusual request nor unreasonable. When I asked via the online chat my request was declined due due to quality nature fabric. Never heard such rubbish. The dress had not been worn and had all tags on. Secondly they tried to tell me due to it being on sale nothing could be done. It was actually a discount period and her math was off. Simple mistake. The brand is sold on Iconic and David Jones where I can exchange and refund seamlessly. Yet buying directly I can't, different rules. I eventually was offered a credit note but I need the dress for a function and that would I'd have to spend more money, pay full price and then wait for credit note to use on another item once they received the returned item/dress. After this debacle I won't want to purchase again nor can I support a brand that has nonsensical reasoning so don't want a credit note. To summarise, their original excuse for not swapping was due to fabric quality then they relentlessly agree to credit note. So they do accept returns but they can't swap dresses for another size for what reason? Talk about illogical reasoning! To top it off it was the most patronising customer service that I have ever received and unusual to receive such terrible customer service in these times. No wonder people shop on the larger platforms.

Absolutely terrible customer care policies. No exchange policy for wrong sizing. Very disappointing experience for simple fix.

The dress fabric was entirely different than website and social media photography. It looked like linen in the photos and arrived being as thick as corduroy. The colour of the dress was also much different from website photography.

With duties, I had to pay an incremental $150 CAD on arrival and then to return would have cost similar. I would expect this to be flagged on their website that duties are not included or provide an estimate (easy e-commerce add ons to improve your customer experience). I will not be buying from this brand again.

do not shop here especially if you live in the US. horrible customer service and they make you pay for your returns and I had to spend $130 to return back to Australia. also the quality was subpar and the fit is not accurate. im always a size 2, I ordered 8 dresses and none of them looked nice

Do not order from Shona Joy!!!! Terrible customer service and returns process. No ability to get an exchange or refund like every other decent retailer or brand. I will never order from you again and will tell everyone I know to never touch your brand. Worst customer service I have experienced in all my years of buying apparel.

I wish I could give no stars. I ordered my wedding dress from this company. I live in the US so the hidden shipping fees applied but I went with it. It ended up not fitting and due to COVID I could not just go to the stores and purchase a dress. I returned the dress and they would only honor a gift card. I have been trying to find something I could fit in (I just had a baby and I was slightly bigger in size then normal) since they are not inclusive to all sizes (being 2022 this is insane to me) I had to wait until I lost my baby weight. A year later and now my $360 gift card is disabled and they basically said sorry for the inconvenience and thanks for the donation!!! This is gross! Don’t support this company for so many reasons! I’ve emailed, commented on posts and I just get ignored or deleted. Not cool.

I wish it was possible to give less than one star. I ordered a dress and the import tax to the Uk was insane so I declined paying the tax and Shona joy spoke to dhl and asked them to return it. I have this all in writing and now the are claiming dhl delivered it which is impossible as I didn’t ever pay the tax. They ignore all my emails and I will now have to look to take legal action to get money back. Do not use this company ever! Scam!!!!

I ordered my bridesmaid dress from ShonaJoy and am quite please with it. It came very quickly - within a week, though I did have to pay an additional $200 to DHL for the delivery. That was unexpected, but oh well. I love the dress, my sister (the bride) loves the dress, it's beautiful and really great quality. Thanks Shona.

Ordered from Italy:
- Very disappointed with hidden costs (+130€ for duty taxes)
- The fabric is really awful, really. I mean, you could easily think is something paid 20€
- Customer service really not caring about your emails, they give you unuseful answers, no solutions at all

In the end: 490€ for something I will never wear (return costs And return management are on the customer, therefore it’s not convenient to return the item if you are based in Europe)