EpicTV Shop Reviews 

5 stars
Brought new pair of climbing shoes, watched their review and got a pair based on that. They are awesome, and delivery was spot on great to deal with and will buy again from them...

UPDATE: After being told on the 11th of June that the last item i was waiting for will be in stock in late July I decided to wait as I had already waited over 2 months. Now 6 weeks later and after waiting 4 months total I've been told that there is no ETA on when the item will be in stock and there is now an additional item I have to wait for as it was not put aside for me while ive been waiting for the first item. I understand that covid has created delays but it is extremely frustrating being given 4 different ETAs and having them all fall through with different items becoming unavailable throughout this process. None of the items that I am currently waiting for were preordered items so think there's definitely a problem with logistics and it's not just due to the pandemic.

TL;DR waited over 2 months for preordered items before being told that I now I have to wait an additional 2 months for an item that was not preordered.

I think epictv should list the estimated availability date on an out of stock product that they allow pre order sales on as it would've definitely changed the way I shopped.

I ordered 7 items total with 2 items on preorder on the 8th of April. I asked them for an update on the preordered items on the 16th of April and was told that they should be in stock in 3-4 weeks. I was under the assumption that It would only take 2 weeks when I ordered the items but was happy to wait the total 4-5 weeks because I did get a good price for them.

Almost 7 weeks after my initial order on the 24th of May I still hadn't received any updates regarding my order. I emailed them again and was told that I was only waiting for one more item (black diamond hotforge quickpack 12cm draws) and that they would probably be in stock in 2-4 weeks. This was very disappointing but I had already waited so long that all I could do was continue to wait.

3 weeks later I asked for another update and was told that now my order wouldn't be ready until the end of July meaning that I would have to wait almost 4 months from when I placed my order to when it would even be ready to be shipped. I asked them to send me 6x single 12cm quickdraws instead of the quickpack because I could see that they were in stock online. THEY THEN TOLD ME THAT THE ONLY ITEM I WAS NOW WAITING FOR WAS NOT THE QUICKPACK OF 12CM DRAWS BUT THE 4X 16CM HOTFORGE QUICKDRAWS.

I was previously told that I was only waiting for 1 item that was on preorder so find it completely UNACCEPTABLE that by the time that item was available another item I DID NOT have on preorder had now become unavailable.

Whilst I do commend the speedy response time from customer support it is very difficult to get a straight answer from them and there have actually been 20+ emails back and forth to even get those estimated product availability dates from them. Customer support does not answer the questions I ask and continually copy and pastes the same responses.

I have been offered a refund but i know exactly which products I want and I have already been waiting over 2 months and do not want to pay shipping elsewhere. It is now winter in Australia and I have already missed most of the time that that I can comfortably climb outdoors with this gear.

I know this review is extremely long but I wanted to explain everything and be completely transparent so you can see how the timeline of events have unfolded.

As a dirtbag, this is my go-to place for gear. They’re almost always the cheapest, have good service - they replaced my faulty shoes twice in a row - and have a great selection of gear. Top notch 🙌

Excellent communication speed and great customer care. Resulted in me getting quickdraws before my climbing trip despite my error in the initial booking. Thanks!

Ordered a black diamond creek 50. Awsome bag and quick delivery.

Great prices and they shipped faster than I thought possible. Shoes arrived in New Zealand within 5 days of placing my order - seriously impressed

Excellent service, the best prices worldwide i think, the delivery via DHL helps a lot because the majority of online stores doesn't ship to my country (Algeria) and it is very expensive when they do.
really deserves 5 stars.

Ordered last week and arrived on Easter Monday!!
Love my new Scarpa shoes, they're great!
There was an issue with the payment where they charged me but the order didn't come through in my account. Sent an email to the Cust Serv and sorted the next day.

Very happy with my purchase

Very fast delivery with DHL, great products, and the best prices. Shipping price is reasonable.

Amazing communication and super fast delivery.

Everything went ultra fast. Shipping to EU was no problem. Support service was amazing. Gear is perfect as well.

Easy purchase and payment through PayPal. Good delivery as expected by DHL. Prices at EpicTV are also very competitive compared to other online stores.

I ordered two Ice axes right after new year and I didn't know that they will be sent from the UK. They got stuck in customs because of the Brexit changes and it is hard to deal with that in my country especially right now. I talked to support they told me to ask for the package to be returned. I did that and I got a full refund after 6 weeks. Support answered all my emails within the hour.

I recently ordered a new pair of climbing shoes and trail runners. There was a small problem with the order and I contacted customer service.

The response was incredibly prompt, and the problem was solve beyond expectations. All communication was quick, delivery was almost as quick and the staff (Ange) was incredibly good to deal with.

I highly recommend Epic! I will be a returning customer!

I recently purchased some trad climbing gear from the EpicTV Shop. It arrived very promptly and in great condition. This was my first trad purchase, and I found the website easy to use and navigate with clear displays.

Great shopping experience, amazing prices, awesome product selection. The n°1 website to buy rock climbing equipment! Bonus they deliver to Australia for a very interesting shipping rate.

Great customers service. Replied to my request for cancellation within 2 hours and immediately refunded my initial order. Made a separate order and items was shipped out really quickly and reached Malaysia from the UK within 3 days. Amazing! Good prices and plenty of choices for climbing gears. Highly Recommended!

Great prices, great range of products, speedy delivery of your initial order...

Absolutely hopeless customer service when it comes to exchanging due to shoes not fitting. Couldn't have made it clearer that I wanted to exchange for a larger size, and after going back and forth with their support email, with no support number to call, and eventually having to bother the poor soul that manages their Instagram account to even get a competent answer, I get an email saying I'm being refunded.

Can't complain too much, because at least I'm getting the refund, but seriously guys, sort out your after-sales service. I understand the business is based in France not the UK, so can cause logistical and language issues, and is a relatively small business, but there are modern solutions that would save both parties a lot of grief.

Not going to go as far as saying I won't use you again, but I'm gunna get my shoes from elsewhere when the refund comes through, because I can't face dealing with "SUPPORT HERO" again...

Excellent service, some of the best prices in the market, delivery on time. For sure me favorite shop.

Overcharged and wrong product sent.

LAST UPDATE:
So EPIC TV Shop challenged my Trustpilot review and after sending the documentation to Trustpilot, Trustpilot verified my review. I think this is slightly bad faith as they knew the story. At least now it's 'Verified'. After this, EPIC TV Shop offered to give me a credit to spend in store equal to the amount of money I lost to the Courier Company. So they did at least go someway to making the issue better. That's good and I appreciate that from them. I do wonder how they would have reacted if I hadn't put on any review or if Trustpilot had not verified my review?

In summary; EPIC TV Shop credited me for the lost monies and for that, I'm appreciative. But the amount of effort involved (at least 20 emails, reviews, etc.) and the fact that I still had to spend monies with EPIC TV Shop to use my credit, which I should never have had to pay in the first place, has left a bitter taste in my mouth. Fortunately, no issues with VAT or Customs duties second time around so it seems they have solved that.

UPDATE: The Epic TV Shop reply is misleading.

Full story. I ordered so kit from Epic TV Shop french website, paid in Euros for delivery in France.
I selected the standard delivery option. Paid and thought that was that. NOOOOOO!
When the product was delivered via the Courier Company they wanted 92.50 for VAT and Customs Charges. The initial communications from Epic TV Shop was that they would refund this but they only refunded 19 Euros claiming that they didn't charge VAT. I went back to their website and the same product is not only cheaper but cheaper including the VAT.
So this added circa 73.50 euros to the cost of the product that I had paid for which made the product way too expensive. But that's not the end...
They then sent the wrong product out. After about 15 emails they sent a returns label (do they make this process deliberately difficult??) but will they refund the VAT paid to the Courier Company? NO.
So they mislead me in believing I was ordering from France, the price displayed was not the final price paid, they sent the wrong goods, made the returns process very difficult and I have the please of paying 73.50 euros for nothing!!!

I will not support businesses that have such bad customer services and won't own up to the problems they have created. Never again.