Fuzzball Reviews 

175
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that their cats truly adore the food, specifically praising the high-quality ingredients, fresh smell, and noticeable improvements in their pets' overall health and shiny coats. Many people also appreciate the convenient subscription options, fast delivery services, adorable packaging, and helpful free gifts included in their boxes. However, some people mentioned issues with orders and shipping delays. A few reviewers experienced missing confirmation emails, delayed trial boxes, or unexpected items arriving instead of what they actually purchased. Additionally, a small number of customers noted that their pets were occasionally picky or refused certain specific flavors.

What people talk about most

Product

People report positive experiences with product, highlighting high quality ingredients and noticeable health... See more

Quality

Consumers find quality to be positive, noting that the cat food features a high meat content and looks and... See more

Order

Users describe ambiguous interactions with order, highlighting both positive and negative experiences. Many... See more

Subscription

Reviewers mention ambiguous feedback about subscription, as experiences with the service vary significantly.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive promptly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Sphynx loves her biscuits, and loves her Albert Fuzzling toy even more! Having a subscription is handy as it means we never run out and can manage the deliveries easily if we need to postpone a box... See more

Company replied

Rated 5 out of 5 stars

My cat is absolutely obsessed! She use to graze all day long but since making the switch she scoffs her food down instantly and never lets us forget when dinner time is. Since starting fuzzball she ha... See more

Company replied

Rated 5 out of 5 stars

UPDATE: Fuzzball representative called me directly following my review. I explained the issues I came across and these wore resolved quickly and efficiently. Super friendly and put me at ease. Rece... See more

Company replied

Rated 5 out of 5 stars

My cat has an extremely sensitive stomach and has been on a gastrointestinal diet for a long time but it was very expensive to maintain. I decided to give fuzball a try and surprisingly its been reall... See more

Company replied


Company details

  1. #192 of 260 best companies in Pet shop

Written by the company

Proper food for all catkind.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

175 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(175)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

I would recommend Fuzzball to all Cat parents!

I stumbled across Fuzzball on Social Media, and because I hadn’t heard of them before I was skeptical but they offer trial package so I gave it a go. I noticed that the ‘top quality’ food I was giving my cats at the time had 15-20% less meat than Fuzzball and once I saw how much my cats loved their trial box, I straight away switched to Fuzzball.
I hope that more people learn about them as they are a still a small business but their food is great and I love their designs and style. It’s also really nice that they send personalised messages of thanks.

10 September 2025
Unprompted review
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Reply from Fuzzball

Thanks so much for the kind words, Hannah! Glad to have more happy Fuzzballers and Fuzzballs onboard :)

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, they’re proactive and more than happy to help with anything. The online account portal is easy to use and most importantly my 2 are obsessed with fuzzball food! I have a fussy eater with a very sensitive tummy and this is the best food for her. The vet even asked what food they were on as their coats are so shiny, couldn’t fault it!

8 September 2025
Unprompted review
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Reply from Fuzzball

So glad to hear your fuzzballs are fans, Josie! Thanks for your kind feedback :)

Rated 5 out of 5 stars

Great food

Great food, my cat loves it and is getting much more healthy since having Fuzzballs for the past year.
The service is also great, with regular updates and great branding details.

3 September 2024
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Reply from Fuzzball

So happy to hear about your fuzzball's health improvements Mollie, and thanks for your generous feedback!

Rated 1 out of 5 stars

Paid for a trial box - not received, no reply

Paid for a trial box, no email confirmation, no email to notify of shipment, nothing. Cant log into account because it’s not sending a verification code to my email or phone number. Double checked and have paid for trial. Messaged them via website 5 days ago, no reply. Seems like a scam. Very pissed off.

update, contacted them a second time via website, still no reply and still unable to log in to cancel subscription, why the hell would I keep it when I didn’t even get the trial box I paid for. They have also not bothered to respond to review.

29 August 2025
Unprompted review
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Reply from Fuzzball

Hi Nico,
So sorry about this negative experience! As we’ve now clarified via email/phone, it seems our emails were initially arriving in your spam.
Despite this, we refunded you fully for your trial box, and sent out a free replacement box too when the original was stolen from your door, to make it up to you.
Hope this went some way in restoring your faith in us! Sending cuddles to Mew!

Rated 5 out of 5 stars

Happy cats!

Really glad we tried Fuzzball - we initially did the trial and now have a monthly subscription. Our two cats absolutely love both the chicken and the chicken & duck food. They are always excited for meal time and come running as soon as they hear the sound of a can opening 😂

I couldn’t be happier with both the quality of the food and how much our cats enjoy it. They love the treats too!

9 August 2025
Unprompted review
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Reply from Fuzzball

So happy to hear this - delighted to have you all on board!

Rated 5 out of 5 stars

I love the cat litter

I love the cat litter, is easy to clean and with odour eliminating, and my cat is happy because is dust free so she is not sneezing

8 July 2025
Unprompted review
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Reply from Fuzzball

Delighted to have another happy Fuzzballer!

Rated 3 out of 5 stars

Tofu litter review

I have been using the tofu litter for a few months now, in combination with the catsan natural litter. I use two bags of the fuzzball tofu litter per box, and then some of the catsan. it seemed to work well as a combination as the litter being mainly tofu litter doesn't track nearly as much.
however, june was the first month i decided to go all 100% with the fuzzball litter. it has not hidden the scent nearly as well as when I did a combo. in fact, i will say this month my flat has literally been smelling entirely of cat - I scoop at least once a day and vacuum everyday. nothing in my cleaning routine has changed other than using 100% tofu litter, so it is definitely the reason for this change in smell in my flat.
I have two litter boxes, so four bags of tofu litter in total a month. For £36 a month, I would expect to have the litter be adequate enough to not add another brand just to have my house not smell of cat urine. Probably will still purchase in the future as the UK does not have many brands that do tofu litter, but I wish the price would either be lowered, the bags bigger so I didn't have to purchase 4 bags a month, or the quality to be better.

2 July 2025
Unprompted review
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Reply from Fuzzball

Thank you so much for taking the time to share such a thoughtful and detailed review. It means a lot to us.

We are really glad to hear that the tofu litter has helped reduce tracking and that it worked well as part of your previous setup. We are also sorry to hear that switching fully to our litter did not meet your expectations for odour control this past month.

Your feedback is genuinely helpful. We are currently looking into improving our formula to boost scent control, and exploring options for bigger bags too.

Thanks again for your feedback!

Meow for now,
😸 Eli
Fuzzball Happiness Team

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. Helped me with an error in my order swiftly and was very quick to respond to my emails.
Cat treats and cat litter is very good quality.
Keeps my cat happy!

1 July 2024
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Reply from Fuzzball

Glad to hear all the issues we're sorted and your Fuzzballs are enjoying all the noms!!

Rated 5 out of 5 stars

your cat will thank you

I have spent years searching for some of the best brands of cat food for my cat, but each had their own issues. untamed's meat content wasn't high enough for the price & i was really unhappy with the raw phosphates in some of their cat food. i stumbled across fuzzball completely by accident & was immediately drawn in as their meat content is over 70%, there's low carbs, high fat content, no fillers, no artificial flavours, sugars or junk. just simple ingredients, all of which I could understand; upon messaging them on a Sunday to see if there was a catch to their brand, i was surprised when they responded to me within an hour & answered all my questions coherently & with full transparency. ordered my trial box the same day & within a couple days it arrived in fantastic & unique packaging. my cat LOVES the full variety of food & I am always so content upon opening the can & inspecting it to find real chunks of meat. the cans are all recyclable & are much easier to scoop the food out of compared to other brands. my cat Smore seems much happier, more affectionate & more playful. her fur is smoother & silkier. I'm extremely happy with this brand & will make be making a permanent switch. definitely one of the more premium brands in the UK & worth every penny.

23 June 2025
Unprompted review
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Reply from Fuzzball

Delighted your Fuzzball is enjoying all the noms!

Rated 5 out of 5 stars

My cat loves the food

My cat loves the food! He eats it all and is not sick afterwards.
Customer service from Alex has been excellent.
Love the way the subscription box is addressed to my cat!

30 May 2025
Unprompted review
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Reply from Fuzzball

Great to hear we've got another satisfied Fuzzball!

Rated 5 out of 5 stars

The team is incredibly fast at…

The team is incredibly fast at responding and super lovely. High quality cat food, and the litter is the best I've tried for my cat so far. Great service, fast delivery!

10 May 2025
Unprompted review
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Reply from Fuzzball

Thank you so much! We do pride ourselves on our speedy responses so means a lot! So happy to hear you are a fan of the litter too

Rated 5 out of 5 stars

Brilliant!

I recently bought their freeze dried cat treats from TikTok shop and I’ve been very impressed! Fast delivery and all three of my cats (even the very fussy ones) love them as they are 100% chicken/salmon! Highly highly recommend!

1 March 2025
Unprompted review
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Reply from Fuzzball

Happy to hear they're all going down well!

Rated 5 out of 5 stars

Best cat food delivery ever!

Hands down, best cat food subscription service so to date! My cats love it (they turn their nose up at anything with jelly in it and they love this food because it doesn't have the jelly!). I love that when I open the can, the food looks like what it says on the tin and not generic brown stuff! The branding and packaging is awesome too and the team are super friendly and helpful. Highly recommend for your little Fuzzballs!

10 March 2025
Unprompted review
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Reply from Fuzzball

So glad to hear we've got another happy Fuzzball!

Rated 5 out of 5 stars

Great

Delivery and dispatch was very fast. I did have a problem. As soon as customer service knew of it they sorted it out staight away.

25 March 2025
Unprompted review
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Reply from Fuzzball

Glad we could sort the problem for you!

Rated 5 out of 5 stars

Excellent food

Excellent food! My cat took to the food immediately and I'm really impressed with the quality and variety of products available :)

12 March 2025
Unprompted review
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Reply from Fuzzball

Happy to hear we have another happy Fuzzball!

Rated 5 out of 5 stars

I’ve tried a few different subscription…

I’ve tried a few different subscription pet foods, but Fuzzball is by far the best. Ordering is so easy, and I never have to worry about running out. The food itself is amazing, 75% protein and made from top-quality ingredients. Chana absolutely loves it!

Customer service is also fantastic, friendly, helpful, and quick to respond. It’s great to find a company that really cares. Highly recommend!

19 March 2025
Unprompted review
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Reply from Fuzzball

Happy to hear we have another happy Fuzzball!! Meow for now!

Rated 2 out of 5 stars

Not enough litter, atrocious delivery

My cat won't touch the food even if he's acting like he's starving to death, but that's entirely fair - to each their own. However the size of the cat litter is ridiculous, it can barely cover the bottom of a regular sized litter box which leaves my cat spending about 4x longer just digging and scraping at it. Finally, you gave chosen literally the words delivery service and you don't allow it to be left in a safe space. I was supposed to get it on Monday, it's Thursday and it's lost in transit. (The only reason I'm still even getting a second delivery is because I wasn't notified to cancel after the trial)

6 March 2025
Unprompted review
Fuzzball logo

Reply from Fuzzball

Hi there!

I'm sorry to hear your cat wasn't enjoying the food, sometimes moving to a new food can take a little time and we also appreciate that cats may prefer some food to others.

We've tried to offer our litter at a really good price and understand that some customers will need to purchase a few bags a month of our litter depending on the cat and litter tray.

Thank you for alerting us to the delivery issues, we're continually looking to improve and will take this up with our delivery partner to identify what has gone wrong in this instance.

All orders get a pre-notification before any order is charged, in some cases this may end up in the spam folder.

We're always looking to improve and are sorry you haven't had a good experience with your most recent order so have processed a full refund on the order for you! We hope to see you back one day!

Rated 5 out of 5 stars

Really love this company

Really love this company! And my cat does too! I love they use human grade ingredients and contain no nasties. Delivery is super quick too

18 February 2025
Unprompted review
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Reply from Fuzzball

So happy to hear we've got another happy Fuzzballer!

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