KELSEY Media Reviews 

189
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the customer service team for being exceptionally helpful, polite, and efficient in resolving issues. Many people noted the swift response times, with queries often addressed within minutes or hours, ensuring prompt resolution. Reviewers frequently highlight the staff's professionalism, patience, and knowledge, contributing to positive interactions. However, some customers also noted issues with receiving ordered magazines or subscriptions, reporting non-delivery of items. A few people also felt that customer support stopped responding to their inquiries regarding these missing orders, leading to dissatisfaction.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the swift, helpful, and... See more

Response time

Customers consistently note positive experiences with response times, often receiving swift and prompt... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as not receiving ordered... See more

Subscription

People report ambiguous experiences with subscription services, with some customers praising helpful staff... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Couple of editions of my regular magazine didn't arrive. (Would've therefore dropped to 3 stars). But very swift response from Charlotte at Kelsey Media today, and a refund for the missing editions, m... See more

Rated 4 out of 5 stars

I could not amend address details on line as I was listed as living in Afghanistan when it should have been UK but I've moved from there and now live overseas/ Needed help to make the changes. Poor... See more

Rated 5 out of 5 stars

Had a problem with my magazine subscription and emailed them, within 48 hours had a really lovely email explaining what had happened and how it was going to be resolved and offered to send me 2... See more

Rated 5 out of 5 stars

I subscribed to Uncut and also ordered back issues. There was a problem with the mailing (UK to US) due to our own postal service (USPS). I wrote to Uncut customer service and Andrea and I exchanged a... See more


Company details

  1. Publisher

Information provided by various external sources

Kelsey Publishing Ltd is a UK based, privately owned publisher of special interest and enthusiasts’ magazines and books. We have around 100 employees with offices in Peterborough and Cudham, Kent.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(189)

101 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible company

Disgraceful, useless, waste of time, no idea, are just some of the more polite terms I will call this shower of AI brainwashed zombies.
I have had regular standing orders not being sent, impossible to contact via email or phone or reply to customer enquiries.
They have destroyed a much respected well established company Morton's Media who were a pleasure to deal with for over twenty years with their Classic Motorcycle, Auto, Railway and more publications.
Where do we go now ? An apology would be a start.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

I ordered a magazine at the request of a Greek friend. I placed the order on the 11th May, it was posted on the same day and it arrived this morning. The magazine is in pristine condition.

Did everything that it said on the tin!! My friend is now desperate to get his hands on it!

Thank you so much and knowing how music mad he is, I’m sure I’ll be using your website again!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Great friendly, professional service.

My father receives The Railway magazine which he loves as a passionate railway man. The team are very helpful indeed, always friendly, professional and approachable and ensure that dad receives his magazine promptly to enjoy. Great service. Thankyou. Highly recommend.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Happy Aussie Reader

Great being able to have mags delivered to your doorstep in a timely fashion. Order and forget. Fantastic customer service ( particularly Georgina) at Kelsey Media. Very responsive in a timely manner and they go above and beyond to assist with all your customer enquiries.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Your staff member (Katie?) sorted

Your staff member (Katie?) successfully sorted out the confusion of 2 people with similar names (myself and my brother who had previously bought me a gift subscription a couple of years ago)

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Magazine subscription issue instantly resolved

My wife loves the magazine subscription and didn't receive the last months edition, after a quick message to the very prompt and helpful customer service department the issue was instantly resolved. Thankyou and i would highly recommend your services.

1 May 2026
Unprompted review

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